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It was EXlELLENT. - Kanaya50
I have to thank to my seller man
So professional and Nice. ED SAPNU. He knew what We need. Thank you a millions. I am sorry but I really don’t know how to express my gratitude to ED not only NICE but SO EFFICIENT
Honestly I am so thankful.
Repair - niadoj
Customer service was excellent, the staff was friendly and the repairs was spot on using the latest technology in the industry. I was very pleased with the work they put in and going the extra mile to ensure that my needs were met as to what I expected for the repairs. Respect to Mark, Jessie and the team at Foreman Collision Center! Yah Mon!
Always helpful and great service. - Denroy
Not only is service typically prompt, it is excellent. Their work is always reliably done and on time as stated. When required, a service vehicle or free ride is always available. We love taking our vehicle here for all our service needs.
The Team!! - Helena
AS I had stated I had not driven my car for quite some time as I felt it needed the staff at Birchwood Toyota to give it a thorough check up. My son -in-law----Jack Bassey was kind enough to look after this project for me. He is from Victoria, B.C and has been driving it and is very pleased with the results. Thank You and all your staff! Helena Zink
Repair to right rear side panel and tail light of my Honda - Rick
Birchwood Motors did a excellent on repairing my Honda CRV right rear side panel and rail light assembly. The estimator was very friendly and efficient, the front office were very helpful. They kept me informed as to the progress and it was ready when promised. The work was done to a high quality standard. .
I was very impressed by the service of everyone involved.
Get a second opinion - Barbara
I would not recommend this dealership.
I have brought my car in a few times to get work done. Everytime I make an appointment I leave my car there and then I have to bring it in again, for one excuse or another they say. So I have to waste another day of work. This time I brought my car in and they said they had the parts and at the end of the day they said they were the wrong parts again, Another day wasted. After that I went to another Toyota dealership to get another opinion to see if I really needed to get this work done, that they said need to be replaced. The new dealership showed me the part on my car that the other dealership said needed to be replaced and it did not need to replace at all. It was great to actually see it with my own eyes. So I would have replaced something I didn't need to and waste lots of money. Do not trust this dealership, get another opinion.
Hold back information for block heater installation - Joe
I have a 2013 Lexus GX 460. I bought it in the USA. It has no block heater.I went to Toyota to buy the cartridge block heater because it was close to my home.
The labor quoted on the install was 3 hours at $180 an hour at Birchwood Lexus.
As I purchase the block heater at Frontier Toyota, I ask the service tech where the hole is located in the block to accommodate the cartridge heater. He looks in his computer and says he can't share that information with me. I am not happy after I just bought the heater there.
I called Birchwood Lexus service department and asked if they could share the same information with me. I had that information in my e-mail in ten minutes. This job took me at best 45 minutes to complete.
Frontier toyota will be the last place I spend any money at.
Awesome service - Army
Awesome service very kind all way keeps you updated tells a person what is to come in his way great great great place to go