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Great place to deal with - SteveC
Every one we had to deal with were great Michael,Dave ,Dave and Terri they all made the experience of buying a new vehicle great !
Fantastic - Masscott
Very professional, courteous and all was completed in a timely matter ! Ryan and Shane went above and beyond !! Great job 👍
Thanks lovin the new rebel !!
They do not value their customers! - Andrikaaa
Today I had an oil change appointment and tire rotation booked for 3:30pm at S&B Keswick. I had made the appointment last week. I was there for 3:30pm and asked how long it would take. I was told an hour, hour 15 max. So I brought a book and sat and waited. At 4:30pm I look out the window and see my Jeep in the same parking spot where I parked it. I went up to the front desk and asked politely if my Jeep were ready and the employee was running around saying I haven’t gotten the papers back yet and kept referring to me as “sweetie” running around back and forth from the front office. By then it was 5:10pm I noticed a employee going to my Jeep with the keys I then said “wait is he going to do my oil change right now?” And she said yes. I said no and had to run outside to the employee and ask him for my keys back. I then went inside and asked to speak to the manager. He then came out of the side room and just stared at me. Instead of apologizing or trying the make the situation better, he just blamed everyone else “change of shifts, the bay was full” which non of this was true since I had been sitting inside the whole time since 3:30pm. I am disappointed and disgusted that I was forgotten about and that my appointment meant nothing to them. I also think it’s unprofessional for an employee to refer to customers as “sweetie” it’s degrading and disrespectful especially for one woman to call another woman sweetie. I will be going to a different Jeep dealership from now on. S&B Keswick has lost my respect. Don’t go here. They’ll forget about you.