Extremely Poor "Once they get the deal" Don't Go There! - Bruce P
I purchased a brand new 2017 Ram 1500 pick-up truck in July 2017. I was not aware of this site until just now. I made a deal with the salesman near the beginning of the week back of that July and was scheduled to pick up the truck at 5pm on Friday of that same week. I was notified a few days prior to pick up, that I would require some bank docs as well as proof of insurance etc. I showed up and was asked to sit in the lounge and wait, that he was busy with another customer. Upon being dealt with I was asked where my spouse was? I was not advised or anything that she was to come. I called my spouse and she drove an hour and a quarter to meet, so now they sat me back in the lounge again and had me wait. Upon signing all the paperwork requested the salesman reluctantly but quickly reviewed the vehicle with me, as the dealer was now closed. Upon the vehicle review, damage in the way of a 3-4" scuff/rub mark was discovered on the cab headliner. I was advised by the salesman to just trim off the scuff with a razor blade or something. I exclaimed that "I will do no such thing". that I wanted it noted down as well as the fact that the vehicle was not properly cleaned, washed and prepared. After speaking with the service manager the following week in person, who was away on holiday, I returned three additional times to have the truck re-cleaned and washed. Finally things were acceptable. Even the service manager was disgraced at what had been done. When it came time to replace the new roof liner after about 8-10 wks for parts to arrive, my vehicle again was not cleaned up, tools were left inside, sunroof was left disconnected with greasy hand prints on the new light beige interior posts. NOT IMPRESSED!! The service manager apologized and said he would clean it up another day but I chose to go somewhere else and deal with it my self. I just wanted to break away from this place. Every time I went there, the front end management team including the General Manager would be right outside the side parking lot doors smoking laughing and story telling. This gives a very poor image of the business in my opinion, 3-5 employees outside hanging out and smoking. I asked many times to speak with the General Manager but was told; he was either not in, not available or in a meeting. I simply gave up. I work with three other Ram truck owners who all purchased their vehicles in different places, so I asked them where they service their truck and tried it out. I work less then 10 buildings away from this dealership and it is not a word of a lie "I would not send my worst enemy there!" I have never met people who put on such a big front show and have such a lack of professionalism. The only saving grace was Daniel Huntington, the Service Manager, unfortunately things had digressed too far to continue dealing there solely based on his efforts. I even tried to salvage things by meeting with the business manager who helped with my deal, after he finished having his smoking time with the guys. All I got was just excuses and "He doesn't work here anymore" . Sorry!!!
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