No Common Courtesy or Apology - Horrible service!! - Nato171
I literally had to pick one star in order to write this, or would have given it 0 stars. I made an appointment a few days ago to see a vehicle there today, and got not one but two confirmation texts from the dealership about my appointment. I drive over an hour each way to see the vehicle, only to get told that it was sold yesterday!! All I would have asked for is a simple courtesy text from their 'very high end automated text and scheduling system' - they just let me waste my day and hours of fuel and energy and didn't even bother to apologize - they rudely proceeded to asked me if I'd be interested in seeing another vehicle. I'm disgusted by this! What's the point in booking and confirming these appointments, and asking me to call and reschedule if anything changes, then not having the common courtesy to not waste my time and money?! They are awful. Worst Honda dealership location this country has to offer!!
My appointment was booked and confirmed by Rohan, who in the message advised that I'll be meeting with Aatif, Matt or Luca - and yet none of these people were able to tell me not to waste a lot of my time coming in. The fact that I had a far commute made it so much worse but this whole system of appointments is flawed if clients are not getting contacted in the event their particular car of interest gets sold prior to their appointment. These guys really need to shape up!
Read More
