14 British Columbia Land Rover Service Centres

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

As a business owner, I’ve built my business on a culture - NK

As a business owner, I’ve built my business on a culture of service. With that said, I had one of the best customer services experiences I’ve ever had, a couple of weeks ago. The service team, led by Phil Levy was absolutely first class. Traveling from Whistler back to the US on a Saturday, found myself on the side of the road in Vancouver with an alternator that had died. I wasn’t expecting much from calling an Land Rover service center on a Saturday at 2pm, other than maybe a confirmation that it was likely the alternator, checking parts availability and hopefully getting it scheduled for the following Monday (if I was lucky enough to get an appt). However, I found myself in the fantastic hands of Phil. Long story short, he pulled out a miracle…. Quickly confirmed the part was in stock, helped arrange a tow truck, and his fantastic service team agreed to stay late to get it fixed, so that we could get back on the road/home. The level of customer service all the way through the process was exceptional, and I can’t thank them enough for going above and beyond to help us in that challenging situation. I would highly recommend LR Vancouver…. They are a great team. Thank you so much.