15 British Columbia Audi Service Centres

I’m writing to express my disappointment with the service - Jerry

I’m writing to express my disappointment with the service I received at Audi Richmond, specifically regarding the Paint Protection Film (PPF) installation on my new Audi. Despite trusting a premium brand like Audi for both quality and customer service, my experience has been anything but that. The PPF job was poorly done on the first visit, prompting a return to the service center. Unfortunately, even on the second visit, the quality remained subpar — with visible imperfections and poor alignment. Worse, no one at the dealership took responsibility, and I was ultimately left to a third-party installer under my protection coverage. For a brand-new vehicle, this level of service is unacceptable and falls far below the standards expected from a dealership representing Audi.

Worse Service Manager ever, Joanne lies through teeth, - Bob

Worse Service Manager ever, Joanne lies through teeth, and listens in on all of the conversations. Pathetic, as are the finance people and the GM is a low life glorified used car salesman

Francis went above and beyond! - Aryana

Francis went above and beyond! This is our first Audi and I'm so glad we went with Audi on Burrard.

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

I have been dealing with the service manager (Albert) and - Srempel

I have been dealing with the service manager (Albert) and assistant service manager (Ahmed) for the last few months regarding a tire issue. They have both continuously lied to me and tried to backtrack on things they said they did when really they did not follow through with any of them. I had to get Audi Canada involved and Albert claimed he was never contacted by them when really Audi Canada has everything logged in their system. To top it off, they have treated me with disrespect and have also been sexist toward me. Whenever I asked a question they would give me the run around and tell me if was my job to figure things out without trying to help at all. When a man called and ask the same questions they would get a simple straightforward answer,

I recently had my car's annual service at Audi, and I - Hamid Tz

I recently had my car's annual service at Audi, and I couldn't be more pleased with the experience. The service department attendant greeted me warmly and clearly explained the entire process, making it transparent and hassle-free. They even offered a complimentary ride to and from my desired location while my car was being serviced. Their attention to detail and commitment to customer care truly exceeded my expectations. Highly recommend!

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

Took the vehicle in for a thermostat change, Which they - TTHawk

Took the vehicle in for a thermostat change, Which they allegedly changed. also needed a coolant flange. Audi didn’t make the flange any more. They rolled it out onto the lot while I looked for a flange for several weeks on My own. Found a flange on a referral from a colleague who has an Audi as well through a local shop, owned By an awesome guy who was factory trained by Audi. So I had the car picked up by Mundies who did a great job, even though these guys didn’t event put it back together, and it was in pieces to transport. The other sketchy thing is I had to wait two hours when I picked it up to get the bill, which they said it was delayed because the Technician has to “close the work order”. 2 hours??? So 4 hours in labour@$210/hour , and a “new” thermostat later, the bill was over $1000. So the other shop put the flange in, and showed Me the new thermostat……it was rusty! I called Wilson Yu the Service manager, explained the situation, and when I questioned the work He immediately went into defence mode, and made excuses such as “we’re a big operation” and “we wouldn’t do that”. Then after reviewing with His technician, Sasha(sp?, and me having to call back so they could respond). He gave me some excuse about while the car was on the lot, the air pockets in the line would lend to the t-stat rusting. My other Audi trained tech called xx. With new coolant and new hardware it shouldn’t rust. Couldn’t get get any type of refund or discount on the “work” order, or the part, which I asked nicely for. So in My opinion, this dealership is not reputable, is sketchy, and uses “hocus Pocus” tactics to avoid responsibility for their workpersonship, hoping those they rip off just go away. I did go away,…… to their competition who charged $30/hour less, and fixed My car right, with a NEW thermostat. However I won’t forget them, after all I did ask nicely for a reduction in the bill, or a proper fix. Just because they fly the Audi flag and logo, doesnt mean that logo isn’t a little bent.

Very Good! - JoMax

Appreciated the service being completed within estimated time, and the service Tech's (Jason G) extra helpfulness, noting his input on my paperwork, and replacing burnt out running lite. The problems were solved 1st time around.