15 British Columbia Audi Service Centres

Excellent card dealership. - aradji

Excellent card dealership. I have bought five total vehicles from the dealership and I’ve been using them for over 20 years regardless of the car or model, or whether it was used or new I have gotten excellent service every time I’ve used them strongly recommend.

Worse Service Manager ever, Joanne lies through teeth, - Bob

Worse Service Manager ever, Joanne lies through teeth, and listens in on all of the conversations. Pathetic, as are the finance people and the GM is a low life glorified used car salesman

Francis went above and beyond! - Aryana

Francis went above and beyond! This is our first Audi and I'm so glad we went with Audi on Burrard.

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

June 1 2023 I Brought my 2016 Audi A 5 to Audi - solidsoul1

June 1 2023 I Brought my 2016 Audi A 5 to Audi Langley for scheduled maintenance today as I have since 2016. 2 weeks prior I had a flat tire. I took my car to a local garage and had to have the tire replaced. I was also informed that a stud on one of my wheel hubs was missing. As I only take my car to Audi Langley for service, I decided to ask about it during my scheduled service with Ahmed .At first he was very supportive, The next day he proceeded to tell me how they ( Audi Service) felt that they were not responsible for the damage. Even though I explained to him how a couple of years ago I had a flat tire on my way to bring the car in for service and neither myself or a tow truck driver could not get one lug nut off. So I had the car towed to Audi Langley. That was the last I heard about the broken hub until I recently had a flat tire. I have had maintenance done at Audi Langley every year without hearing any information about the missing stud. I brought the work order for the time I had the blowout and the tire was replaced and showed it to Ahmed. His response to all of this was to indicate that there was a report of missing lug nut from my service from 2022 and that that I had some rim damage done repaired by a company they regularly use and that I could talk to them about the situation. I pointed out that this is something they should do as my car was in their care and that they sent the car to this other company, which he didn't have an answer for. Also I had some rim repair work done this time while my car was being serviced and the price I was charged for the rim service is $100 more than it was last year. In short I am totally frustrated and disappointed with this experience at Audi Langley Audi and I will not do business with Audi Langley again. I would recommend that you find a good, dependable and honest shop to have your vehicle serviced and repaired.

Service appointments scheduled 5 to 6 weeks out . - Chris

Service appointments scheduled 5 to 6 weeks out ... enough said. Good sales department but service will be the downfall of the dealership

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

Please see below, no response from Audi Canada since - larissanlange

Please see below, no response from Audi Canada since 2022 Customer Care - Executive Contact Audi Canada 777Bayly St. West Ajax, Ontario, L1S 7G7 September 19, 2022 Re: 2012 Audi Q5 VIN: WA1VFCFP9CA009993 Dear Sir/Madam This message is intended to bring to your attention the inadequate service we received from the Audi Care program purchased by us at the time of the purchase of a vehicle on October 26 2013 at Open Road Audi - Vancouver, 2395 Boundary Road, which is the only reason we are now excluded from the compensation afforded by the terms and conditions of the Volkswagen/Audi Timing Chain Canadian Settlement. We are also asking for the monetary compensation of the out of pocket amount.The Timing Chain repairs for the above vehicle had been completed at the same dealership on July 27, 2018. Audi covered the 70% of the cost of the repairs, and our out of pocket cost was $1728.64, all records included. Since we were invited to participate in Volkswagen/Audi Timing Chain Canadian Settlement, we submitted a claim to potentially recover the above mentioned out of pocket amount, File Number VW-20-00006195. As you well know, this kinds of claims take a lot of time and energy. After copious communication since June 2020 we were advised on July 28, 2022 that our claim was denied. From the attached letter of denial you can see that the reason cited is inadequate maintenance schedule " While there were two maintenance records submitted for this period (dated 03/11/2015 and 05/06/2015), neither of these included an oil change. The 17,423 kms between the 11/12/2014 and 10/07/2015 oil changes is outside of the 16,500 kms settlement allowance, resulting in insufficient proof of adherence to the vehicle maintenance schedule as required under the settlement." This lack of adherence to the vehicle maintenance in fact falls squarely into the timeframe of Audi Care coverage. I reviewed The Audi Care Plan Agreement and it states "Four regularly scheduled maintenances at the following intervals: 25,000 km, 40,000 km, 55,000 km and 70,000 km or one year from the last service, whichever occurs first." We realize that the maintenance cannot be done exactly at those milestones, but the spirit of the letter is an oil change every 15,000 km which Audi Care had a FIDUCIARY DUTY to us, customers, to adhere to. Please find 3 records of maintenance as of 11/12/2014 at 50,091 km , as of 03/11/2015 at 56,279km and as of 10/07/2015 at 67,514 km, where the 03/11/2015 record was initiated by us, customers, in response to a Warranty Extension for Fuel Injectors and was irrelevant to Audi Care service, as well as the record of direct email communication with Audi Vancouver revealing 05/06/2015 record. Consequently, Audi Vancouver Boundary allowed too long of a gap between two oil changes on 11/12/2014 and 10/07/2015 which at 17,423 kms resulted in non-adherence to the maintenance schedule, clearly an Audi Care staff responsibility, which in turn disqualified us from the settlement.The way we see it Audi added insult to injury: not only we had a major inconvenience of dealing with extensive repairs of the flawed vehicle, but also a lack of due diligence on the part of the Vancouver Audi Boundary Rd. disqualified us from the potential full reimbursement. Consequently, we are appealing to Customer Care Audi to find a way to compensate us for the Audi Vancouver inadequate maintenance which was the only reason for our exclusion from the settlement. I trust you appreciate where we are coming from and understand the time and effort invested by us to recover the expense and will find a way to 'make it right' to the owners of the above vehicle. We do no doubt you will agree that fair treatment of a customer is a huge component of one's brand. Thank you for your consideration and looking forward to your response Sincerely Larissa Lange cell 604-868-2676 email larissanlange@gmail.com address: 5941-136 Street, Surrey, BC, V3X 1H9

Very Good! - JoMax

Appreciated the service being completed within estimated time, and the service Tech's (Jason G) extra helpfulness, noting his input on my paperwork, and replacing burnt out running lite. The problems were solved 1st time around.