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Amazing During Covid-19 - OvenproofElk65
Their service department is awesome. They sent a driver 1.5 hours away to bring me a loaner Q7 and pick up my Q5 for it's 75k service and winter tire change. Hope that service continues after the pandemic is over! Thanks!
The service centre has exceptional customer service.... - Mandeep Jassar
The service centre has exceptional customer service. Prabh is very knowledgeable and customer orientated. I would definitely take my vehicle back for service at this location.
I came in to get a new battery for my key-fob and while I... - barryburton66
I came in to get a new battery for my key-fob and while I was waiting tried to ask the service advisor a simple question about what service my car is due for and she was very rude and couldn’t take the time to answer a simple question
One short comment: No credibility, terrible vehicle... - Bobby
One short comment: No credibility, terrible vehicle servicing.
I purchased the used car here, with a decent price but they kept changing their words on agreed terms and conditions. When they informed me that my preowned car was ready but I discovered that there were damages to my purchased car (of course it was not there when I was test driving and signing). I complained about this but they kept saying that it was a used car and it's me that being a non-sense about having a perfect condition when purchasing the used car. After several disputes, they decided to fix it for me so I took the car because car itself I liked it.
However, after a week later, there were some problems on my sunroof and brake system and took it for servicing. Service department told me that it is a used car and there is no way fixing the problem unless I pay for all the labours including inspection fee of $150. What a rip-off! I took it back to my place and fixed it by myself after studying how-to on Youtube. DO NOT buy a car from them unless you know how to fix your car on your own afterward, or buying a brand-new car, or rich enough to spend extra $$$ for servicing.
Never been treated so poorly - S.G.
I have never had such a poor experience with a dealership without even getting to the point of stepping in for service. I was absolutely chastised by the receptionist and interrogated as if I was a criminal just trying to speak with a service adviser. I had a question about resetting a service reminder and programming an additional key but the process became so insulting and convoluted after two attempted conversations (without even reaching a service adviser!) that I decided to contact an independent shop which was much more helpful. They are obviously focused on their own profits to the point that customer service is completely thrown out the window. I would advise anyone looking to deal with this folks to look elsewhere to save yourself the insult.
Awesome Service Department - hiroanz
The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.
Very Good! - JoMax
Appreciated the service being completed within estimated time, and the service Tech's (Jason G) extra
helpfulness, noting his input on my paperwork, and replacing burnt out running lite. The problems were solved 1st time around.