15 British Columbia Audi Service Centres

Thank you for Mr Fung and Ms Kim they are very - Helen Yin

Thank you for Mr Fung and Ms Kim they are very professional and kindly. We are happy can by the new vehicle.

Worse Service Manager ever, Joanne lies through teeth, - Bob

Worse Service Manager ever, Joanne lies through teeth, and listens in on all of the conversations. Pathetic, as are the finance people and the GM is a low life glorified used car salesman

Francis went above and beyond! - Aryana

Francis went above and beyond! This is our first Audi and I'm so glad we went with Audi on Burrard.

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

June 1 2023 I Brought my 2016 Audi A 5 to Audi - solidsoul1

June 1 2023 I Brought my 2016 Audi A 5 to Audi Langley for scheduled maintenance today as I have since 2016. 2 weeks prior I had a flat tire. I took my car to a local garage and had to have the tire replaced. I was also informed that a stud on one of my wheel hubs was missing. As I only take my car to Audi Langley for service, I decided to ask about it during my scheduled service with Ahmed .At first he was very supportive, The next day he proceeded to tell me how they ( Audi Service) felt that they were not responsible for the damage. Even though I explained to him how a couple of years ago I had a flat tire on my way to bring the car in for service and neither myself or a tow truck driver could not get one lug nut off. So I had the car towed to Audi Langley. That was the last I heard about the broken hub until I recently had a flat tire. I have had maintenance done at Audi Langley every year without hearing any information about the missing stud. I brought the work order for the time I had the blowout and the tire was replaced and showed it to Ahmed. His response to all of this was to indicate that there was a report of missing lug nut from my service from 2022 and that that I had some rim damage done repaired by a company they regularly use and that I could talk to them about the situation. I pointed out that this is something they should do as my car was in their care and that they sent the car to this other company, which he didn't have an answer for. Also I had some rim repair work done this time while my car was being serviced and the price I was charged for the rim service is $100 more than it was last year. In short I am totally frustrated and disappointed with this experience at Audi Langley Audi and I will not do business with Audi Langley again. I would recommend that you find a good, dependable and honest shop to have your vehicle serviced and repaired.

Service people good. - Kirby Smith

Service people good. Just misses the mark on full customer service. Follow through poor…. a lot of misses.

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

Made an appointment on line to have text come in asking - Chad

Made an appointment on line to have text come in asking for all the same information that I already supplied, so I explained I’ travel for work I’m not with me car to get vin but here’s my info and Audi Langley I deal with they couldn’t take the time or say we can get the vin at time of appointment, they couldn’t take the time to call Audi Langley which would be easy they just say mo to appointment now the issues that I have to go to Langley Audi for service and miss appointment that’s by their place have for work ( that’s why made the on line appointment there) all cause they don’t want to a little extra for a customer. I guess they lose a sale. What a waste of time

Very Good! - JoMax

Appreciated the service being completed within estimated time, and the service Tech's (Jason G) extra helpfulness, noting his input on my paperwork, and replacing burnt out running lite. The problems were solved 1st time around.