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I urge you to stay far away from this dealership.... - Sunny.mutti
I urge you to stay far away from this dealership. Unethical business practices, among many other things.
I brought my S7 here because my mechanic thought I had turbo issues. They ran their diagnostic scan - which showed ONLY turbo problems (I have a copy of this). They replaced my turbos for me, then when he went on a "test drive" they told me my car was rattling, and making a weird sound. Upon further investigation, it sprung a massive oil leak. None of this stuff showed up on a scan, so now magically I have a litany of issues? They wanted me to pay them over $5000 in labor to diagnose this new problem that THEY caused. I spoke with Sandra, the service manager who threw a temper tantrum and said that she will call JP auto groups lawyers if I wanted to go any further.
I forgot to mention that they "randomly" also had an issue with reverse all of a sudden. After arguing with Sandra back and forth, she finally agreed to fix this for free as it was apparently only a software issue anyways.
I had my car removed from their dealership and taken to a very reputable shop in Edmonton who told me they think my engine has seized or a bearing had gone through the engine. My car was driving fine when I took it to my mechanic, besides a small noise that I would hear, which is why I took it to him, he told me it was okay to drive to Audi to diagnose the turbos further. Audi said if it's turbo issues that I should tow it. I told them my mechanic wasn't 100% sure and said it was okay to drive but on their recommendation I had it towed. Their response to all of this now was the fact that my car was "not running" (even though I told them I was driving it perfectly fine, and I just was hearing a small noise - I'm sure they record phone calls so they would hear all of this, also my mechanic was a witness himself) and it had to be towed there, they didn't know the condition it was in. My mechanic said he has no problems giving me a letter advising all this. Had I known the issue this would cause not driving it there, I never would have had it towed. I should also have dash cam footage (with audio) that shows me driving my car perfectly fine, and you will be able hear the engine running fine (besides that small noise which you probably won't even hear in the video) the exact same date as I had it towed to them, on their recommendation.
I posted this review when it happened almost a year ago and I received a phone call from Mike Beck (the GM) who said that after covid settles a bit that he would charge me $100 an hour to diagnose instead of the regular $155, if I would remove my negative review. While it was still highway robbery, I figured I didn't want to deal with the nuisance and I'd just pay and never do business with these shady people again. So, thinking Mike Beck was a man of his word, I removed my negative review. Now, whenever I call, he is never available. I've left a detailed message with my name and number and short description of what happened (over the past 3 months) I get no returned phone calls. Where's the integrity in business these days?
I'm trying to get a hold of Audi Canada right now, so they know what's happening in their dealerships.
At this point it's just unethical business practices and people should know.
Incredible service - Matt Sellers
The service is incredible.
I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.
First class work done by first class people. I... - dwight b.
First class work done by first class people. I recommended them to freinds of mine and they are as happy with them as I am.
This shop knows how to do business -knowledgable and skilled - Happy Customer
Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.
Every time I make an appointment it gets messed up. 1st... - Taylor
Every time I make an appointment it gets messed up. 1st time was supposed to be on a Thursday. They called Wednesday night telling me to come on Friday. So I came Friday. Then when I got there they said “oh.. did no one call you?” So I said “yep, you told me to come today instead of yesterday” to which they replied “oh... the part isn’t in. You’ll have to come back next week” so I did even though I’m 2 hours away. The next time I needed service I called to cancel & left a message but apparently no one received it or communicated it. When I made the next appointment they couldn’t find it in the system even though they called to confirm the night before. Pretty unprofessional.
Lots of trouble with service department - AudiRegrets
I've had very bad luck dealing with their service department. Nothing ever gets fixed. I'm going to give them one more opportunity to make things right.