Woodstock Ford

Couldn't be bothered A few weeks ago my husband and I went to Ford to test drive an edge. My husband started off by talking about our clearly expanding family (8 months A few weeks ago my husband and I went to Ford to test drive an edge. My husband started off by talking about our clearly expanding family (8 months pregnant) And the sales individual we were speaking to didn't even bother with a congrats. Not even an acknoledgment. Thanks for the curtesy and good salesmanship there. Oh well We talked about the Ford Edge and different items and price points at this mans desk that said assitant sales manager... He didn't even provide us much eye contact let alone a positive tone He couldn't have cared any less that we were there. He brushed us off and was more than happy to just push us away. We bought a Ford Edge the next weekend from a different dealership. Shame on that man for making us feel like we were not good enough for his time. Side note. You're in customer service. Learn to be polite and well kept. This was very saddening in our opinion. I would give no stars but there was a very polite lady that created us and a good selection on the lot. And quick to be helped by that very polite lady. More

Recent Ford C Max puchase Our salesperson Patty was more that helpful during the purchase process and beyond. We had trouble getting the 3 month free Sirius trial initiated an Our salesperson Patty was more that helpful during the purchase process and beyond. We had trouble getting the 3 month free Sirius trial initiated and Patty spent the time to get that sorted out for us ---above and beyond the call of duty. More

Amazing service and help I recently had my truck written off from an accident. We had bought our first truck from Patty and didn't hesitate to come back and purchase our new I recently had my truck written off from an accident. We had bought our first truck from Patty and didn't hesitate to come back and purchase our new truck from her again. Patty and Cameron were an amazing help through what was a challenging process for us Thanks to the both of them again More

Bought a used car from Cameron Graham Had a great experience with Woodstock Ford. Delt directly with Cameron from the start, he was very friendly and professional through the whole the pro Had a great experience with Woodstock Ford. Delt directly with Cameron from the start, he was very friendly and professional through the whole the process. He answered all my questions and never once did he make me feel stupid like other dealers had. I would buy new and used from Cameron again without a doubt! More

service counter needs attitude adjustment Long story short, I bought a rare, specific used truck at kitchener ford with full service and maintenance plan. I live in Norwich so Woodstock (15 m Long story short, I bought a rare, specific used truck at kitchener ford with full service and maintenance plan. I live in Norwich so Woodstock (15 mins away) is closer. They tell me to go to kitchener to get my services done because I bought it there. I refuse, and tell them ford is ford, Canada wide. They finally accept to work on my truck. But the work they will do with this warrantee is bare minimum and they will wait to the last second to change something. I have more included oil changes than I will need so when I go in and its not for an oil change, I still ask for the oil change to save me a trip. They flipped out over my request, but I PAID THE MAINTENANCE PLAN AND HAVE xx OIL CHANCES PAID FOR SO CHANGE IT WHEN I ASK! they refuse to drive me home 15 mins to Norwich so I need to spend the whole day at the dealer waiting for my service and repairs. And out of 4 visits so far, not one visit was completed in one visit. Always had to order something As goes for my maintenance plan, I need to call them out on the repairs for the repairs to actually get done. Then they look at it and tell me they will order required parts and to book another appointment. As if I have time for that. We have jobs and families too you know. Ever notice Woodstock ford is the only dealer without a rating on Google? That alone speaks volumes. I'll be driving the extra distance to a different dealer from now on since I never get a ride home and need to wait regardless. More

This was our first experience at Woodstock Ford. We were very satisfied with the people that we met, especially Cindy Whelan, our sales person. She helped us with all questions that we had and instructed u very satisfied with the people that we met, especially Cindy Whelan, our sales person. She helped us with all questions that we had and instructed us on the operation of our Ford Edge with expertise. We would recommend your dealership to anyone who might be interested in purchasing a vehicle. More

I have serviced my vehicle here for over 3 1/2 years. The service has always been prompt and there were no surprises. I always knew upfront what the cost would be. I never felt I was being sold something I d service has always been prompt and there were no surprises. I always knew upfront what the cost would be. I never felt I was being sold something I did not need. More

patty was great and I would send anyone I know out to talk with her and the Woodstock ford team. I'll be a repeat customer for sure talk with her and the Woodstock ford team. I'll be a repeat customer for sure More

It's a great place to buy a car. They were able to put me into a new vehicle suited to my personal driving needs. put me into a new vehicle suited to my personal driving needs. More

Well, here goes. The wife and i went to look for a vehicle, used vehicle. I have always liked ford so i was looking for a van. Mini van like my ford windstar 2000. Well there was not too much out ther vehicle, used vehicle. I have always liked ford so i was looking for a van. Mini van like my ford windstar 2000. Well there was not too much out there so we decided to go to the woodstock dealership just to see. Well we arrived and there was someone right there ready to help us . There was a bunch of questions like "how are you and what are you looking for".. Then Crystal asked about the Flex, well i did not really like it but she said just check it out.. I said no. That was me. I know you said no , but just take it for a drive and then you will know for sure, she said . Long story short, they were friendly and informative. And yes we did buy the ford flex because i loved the handling.And the looks, well really changed my perception! Great Job Woodstock Ford and Crystal and Cameron More