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Whitehorse Motors
Whitehorse, YT
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138 Reviews of Whitehorse Motors
I have owned and driven Ford vehicles my entire life and I can say that this is the worst service I have ever received anywhere. I called this dealer and left messages no less than five times over a weeklon I can say that this is the worst service I have ever received anywhere. I called this dealer and left messages no less than five times over a weeklong period before they even responded to me for an appointment date. I live a couple of hours drive out of town and my vehicle is my only transportation; there are no other options for getting around and although I mentioned that, and the fact that the issue with my vehicle was serious, I was given an appointment date 6 weeks into the future. After finally being able to drop off my vehicle on the appointed date it sat on the lot for 3 days before it was even looked at. When someone finally looked at it and found out the problem, I was told that some parts needed to be ordered and was given another appointment 4 weeks into the future. We are talking about a part that would be available in a couple of days at any other dealership. Remember; this is my only vehicle, it is not safe to drive, and I drive isolated roads. I was seriously considering the purchase of a new vehicle within the next month, and it was going to be another Ford. After the beyond poor service I am receiving I have already made the decision that my next vehicle will definitely not be a Ford. More
Had to call a bunch of times to get an answer on when my vehicle would be ready. Got transferred a few times to no answer, had to call back. Felt like a very long time to get the truck back just for a servi vehicle would be ready. Got transferred a few times to no answer, had to call back. Felt like a very long time to get the truck back just for a service. When paying they didn’t really give me too much detail on what they did and I had to ask about the recalls. Not sure what happened, this place used to be great to deal with. More
Whitehorse Motors Ford dealership is squared away. Staff went above and beyond to fit my truck in for service when I was traveling through the Yukon. Staff went above and beyond to fit my truck in for service when I was traveling through the Yukon. More
Never get in when a problem. We live 454 km from dealer.this visit not bad past I even took the license plate holder .WH motors treats me like gold and turned it in. I needed a t We live 454 km from dealer.this visit not bad past I even took the license plate holder .WH motors treats me like gold and turned it in. I needed a thermostat in my F350 on a cold day .No diesel mechanic back in several days. 454 km drive. Bought a thermostat at Canadian tire got home googled it ten minute job to change. Had a minor issue with the Escape full extended warranty booked for next three weeks come back then. Googled it five minute job problem solved. Paid a extra several thousand for the extended warranty waste of money. More
Was für eine unglaubliche Serviceleistung an einem Freitagabend, kurz vor Feierabend. Kontrollierten kurz den Wagen und fanden umgehend das Problem. Dieses wurde sofort provisorisch geflickt, so dass Freitagabend, kurz vor Feierabend. Kontrollierten kurz den Wagen und fanden umgehend das Problem. Dieses wurde sofort provisorisch geflickt, so dass ich beruhigt weiterfahren konnte. Ich kann diese Garage nur weiterempfehlen. Wurde freundlich begrüsst, persönlich zum Mitarbeiter in Charge geführt und dieser erledigte den Rest. Vielen Dank. More
These people really took care of me. It has been difficult getting parts for the axil on my car. But they kept me informed of where we were at in the process. It has been difficult getting parts for the axil on my car. But they kept me informed of where we were at in the process. More