Whitehorse Motors

I rarely leave this dealership happy. I’ve always been happy with service at Ford dealerships across Canada. Except this one. The service at this dealership is terrible. happy with service at Ford dealerships across Canada. Except this one. The service at this dealership is terrible. More

My appointment was on time and the work was completed promptly. The staff are friendly and courteous. The service area is very clean and bright. promptly. The staff are friendly and courteous. The service area is very clean and bright. More

Efficient, professional and friendly. They always take time to explain what they’ve done. I never feel pressured to spend more money! Thank you, Whitehorse Motors! time to explain what they’ve done. I never feel pressured to spend more money! Thank you, Whitehorse Motors! More

the parts arrived early (Great)the appointment and the parts arrived early (Great) the appointment and service counter was relatively easy and quick ( Great) the part was reconditioned and expensive the parts arrived early (Great) the appointment and service counter was relatively easy and quick ( Great) the part was reconditioned and expensive (disappointing) the labor hours for installation was excessive (disappointing) the service parts and labor cost was (fair enough ) the fact that the radio modular failure also caused the phone paring and other options to be unavailable is (pore design) More

They were so accommodating.I made an appointment online They were so accommodating. I made an appointment online but it did not register for some reason, they fit me again when it as convenient for me! They were so accommodating. I made an appointment online but it did not register for some reason, they fit me again when it as convenient for me! More

Always enjoy dealing with Larry (Service) and the team when bringing my truck in for regular servicing. Friendly, accurate, prompt and polite. The price for "The Works" is a good deal too! when bringing my truck in for regular servicing. Friendly, accurate, prompt and polite. The price for "The Works" is a good deal too! More

Excellent work they fixed my mirror properly, every time I book my vehicle appointment the service advisor always nice to me hopefully my next appointment will be the same I book my vehicle appointment the service advisor always nice to me hopefully my next appointment will be the same More

Dealer was not honest when I was buying truck. Very disappointed. Will never buy another truck from them. I will go down south next time. Told me I was approved for financing had me sign papers then wh disappointed. Will never buy another truck from them. I will go down south next time. Told me I was approved for financing had me sign papers then when I went in next time expecting to drive away with new truck apparently I wasn’t approved yet. Refused to give me box cover that I requested and had to fight to get winter tires added to the price of the truck Promised to throw in tow hitch but after papers were signed went back on his word and they sold me truck with different vin number than the truck that I requested to test drive. My bad for not noticing the switch. More

A recent cold snap. our Escape had not been plugged in or started for a week. We are 80 yrs old. We had medical appointments for 3PM next day. Plugged escape in for 6 hrs. and tried to start. Batttery app started for a week. We are 80 yrs old. We had medical appointments for 3PM next day. Plugged escape in for 6 hrs. and tried to start. Batttery appeared frozen and completely dead. Phoned Richard (service manager) and explained our plight. He arranged appointment for 11AM next day. Escape remained plugged in. Capital Towing gave me a Boost at 10AM and I made it to Whitehorse Motors slightly before 11AM. Spoke to Angie in service. She impressed me with her knowledge and obvious desire to do an impressive job. Angie had our Escape in the shop by 11AM. Before 1PM I was on my way with a new battery and other electrical improvements. Most important, we made our Medical Appoint at Whitehorse General Hospital on time. More

The service was good but the parts they had ordered failed, so we had to order new parts. They did not carry the Ford parts that I could use for my F250 failed, so we had to order new parts. They did not carry the Ford parts that I could use for my F250 More