A recent cold snap. our Escape had not been plugged in or started for a week. We are 80 yrs old. We had medical appointments for 3PM next day. Plugged escape in for 6 hrs. and tried to start. Batttery appeared frozen and completely dead. Phoned Richard (service manager) and explained our plight. He arranged appointment for 11AM next day. Escape remained plugged in. Capital Towing gave me a Boost at 10AM and I made it to Whitehorse Motors slightly before 11AM. Spoke to Angie in service. She impressed me with her knowledge and obvious desire to do an impressive job. Angie had our Escape in the shop by 11AM. Before 1PM I was on my way with a new battery and other electrical improvements. Most important, we made our Medical Appoint at Whitehorse General Hospital on time.