I would highly recommend to NEVER bring your car here for a service.
This is a long review because I am telling the entire story of how badly we got screwed..............
In the fall, we had to replace both head gaskets. We were given two options: replace the engine for $16k or replace the heads for $10k. We suggested to the service manger possibly buying heads from a third party source and they could install them but we were advised not to do this since we could potentially run into the same issue of having both the heads crack.
We were informed that we would have two year/unlimited warranty on ford installed parts. To me, this means that anything ford installs will be under warranty. From the quote, nor in any verbal communication, we were never made directly aware that the cylinder heads were not from ford. You bring your car to the dealership who makes the trucks so they can use their parts and expertise.
So, we pay the $10k bill and within less than 1,000km the truck starts running rough again. We bring it back. They say the thermostat needs to be replaced, so we give them consent to fix this. This was another $500.00 bill. We pick up the truck, drive to the Canada Games Centre, come out and the truck won't start. Call Ford and they did not help. The next day, we somehow get it started and it was running really bad. I take it back to Ford. They then inform me that 5 injectors are misfiring. So, we decide to replace an additional 2 to make them all new (one was done when we replaced the heads). So, while they are doing the injectors, they notice that there is coolant in one of the injector cups....THIS SHOULD HAVE BEEN UNDER WARRANTY SINCE THIS IS PART OF THE CYLINDER HEAD. After ONE month, they call us to tell us the injectors are done. So, we go and pay a $3,800 bill and within 7km, by the time we reached the top of two mile hill, the truck JUST DIED. So now, we have paid almost $15,000 DOLLARS!... When we go back, I asked for a refund since not once but twice, the exact same issue has happened. I was told to just wait and that the visa transaction would not be closed on their end.
About a day later, I followed up in email and said we don't authorize payment to be closed since the issue was not resolved. And, I look at our card two weeks later and it was closed!!!
So, the new problem was a sensor on the IPR. Since this was replaced, the truck has ran.
ANYHOW, so I suggest to the service manger that we pay for the two injectors and some labour since we opted to replace two of the injectors. In a meeting, the service manager said the reason why the injectors and IPR failed was because of the coolant in the cylinder head, WHICH SHOULD HAVE BEEN UNDER WARRANTY!! When you pay over 10,000$ you should not have to pay an additional $3,800 bill because of something failing.
The general manager did not help...
Oh and somewhere in the truck being there, it was left on the street, and a window was smashed. Despite having spent a lot of money here, they did not offer to pay the new window..... They offered to install in for free, like oh great, thanks.
Honestly, the worst service, most untrustworthy dealership that I have ever come across. It is unfortunate that there is only one very poorly managed dealership here.
I hope that you can find somewhere else to service your vehicles as I would never ever bring any vehicle here EVER.