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Westside Lexus

Houston, TX

Overview
Employees
Reviews
4.9
6,388 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,388 reviews

May 25, 2024

Dealership was conveniently located, clean and spacious. Waiting area was very spacious, comfortable seating and nice coffee bar. More

by SJWATERS1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sterling Sine
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : M J Blythe
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May 24, 2024

Very nice and clean Tim G very knowledgeable and patient as well as friendly. Easy process More

by sruss001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Westside Lexus responded

We are glad to hear that Tim was great to work with and that the team made the purchasing process easy. Thanks for choosing Westside Lexus!

Helpful
May 24, 2024

Everyone was very nice and helpful. I definitely recommend them for a good car buying experience. More

by LAURA
Recommend Dealer
Yes
Employees Worked With
Philippe Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024

Merrell was amazing which made the entire process painless. I was in & out within 3 hours. Highly recommend Merrell & Westside Lexus More

by loril1125
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Westside Lexus responded

Loril, we're delighted to hear that Merrell made your experience at Westside Lexus so smooth and efficient. Thanks for the recommendation and enjoy the ride!

Helpful
May 23, 2024

Mr. Keener is a great salesman. He kept us informed right from the start to the very end. If I ever buy another car from Lexus, he will be the first that I call to see if he still works there. Mr. Keen More

by verafthomas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Westside Lexus responded

We're delighted to know that Mr. Keener and the rest of our team at Westside Lexus provided you with such a positive experience! We strive for excellent customer service, so it's great to see we hit the mark. Thanks for your review and don't hesitate to reach out if we can assist you down the road. Happy driving!

Helpful
May 23, 2024

Our salesperson was very nice and answered all our questions. She made the process as simple as possible. More

by ericartt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Arevalo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Westside Lexus responded

We're glad to know our salesperson was able to assist you and make your experience at Westside Lexus a smooth one. Thanks for the positive feedback, Eric!

Helpful
May 23, 2024

Edwar Guerrero made the process of buying a car easy and pleasant. Hour and a half, in and out. More

by ddaniel1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwar Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Westside Lexus responded

It makes our day to hear that Edwar made your Westside Lexus purchase experience seamless! Thank you for the stellar review. Enjoy the new ride!

Helpful
May 23, 2024

It was an average experience. Communication could have been better and clearer. However, I'm pleased with the vehicle so far. More

by Yolanda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon George
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Westside Lexus responded

Thank you for your feedback. We're glad to hear you're pleased with the vehicle and will work on improving our communication. Safe driving!

Helpful
May 23, 2024

I was able to settle the deal before I arrived! Joey was awesome! Best experience! More

by shibu0712
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Westside Lexus responded

We are glad to hear that Joey was great to work with and ensured that your visit was efficient and successful. Thanks for choosing Westside Lexus!

Helpful
May 22, 2024

Exceptional service throughout the entire car buying experience. Merrell was very patient and James provided all options to us. It didn't feel like they were trying to sell us a car. It felt like the More

by kavonyoung
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Breaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Westside Lexus responded

Kavon, we're delighted to know that Merrell and James provided you with exceptional service at Westside Lexus. We always aim to help our customers make the best decisions for their needs. Thanks for choosing us and enjoy your new ride!

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