EDIT 6 8 2019 - Not only was the experience here as terrible as listed below, they couldn't even bother to get in touch with me as they claimed they would. So clearly this is a dealership to avoid. Bought elsewhere.
Finance department was great. Mei-Ling got me a rate I was satisfied with and got approval on a 2019 Kona. Approved. Numbers were fine. Was prepared to sign right then and there. Then came sales. Not impressed with Brett. I asked for ONE and only ONE negotiation point: free oil changes each 6 months for the duration of G2 5 year warranty. That's nothing... That's 10 oil changes. My brother got this at the Hyundai dealership in Ottawa. I know several others. This guy wouldn't budge on anything including that, so I walked after his guilt.
He initially printed out numbers (life insurance policy and add ons I didn't ask for he hoped I wouldn't notice. I'm a journalist, so surprise, I did.). He got visibly agitated when I pulled out a calculator to verify his numbers, then after arguing quietly corrected the numbers after admitting later they were wrong. Wouldn't budge on the oil change or anything else. When I got up to walk out he said he was feeling "personally insulted" - what, for knowing my numbers? Listen, pal - I'm a journalist. And a reasonable person. If he'd given me those oil changes I'd have signed and paid for the vehicle right there. Losing a sale over... 10 oil changes. I walked out when he gave me a guilt trip suggesting I "couldn't afford the vehicle" (which was already approved by finance and the forms were printed waiting for me to sign, which is hilarious.) He literally lost the sale over the 10 oil changes I asked to be thrown in.