Waterloo Nissan

Just a fantastic dealership! ! The inventory is plentiful! The staff are all kind and attentive. I’ve been a happy & loyal customer since 2007! ! The inventory is plentiful! The staff are all kind and attentive. I’ve been a happy & loyal customer since 2007! More

The staff were very helpful and let me look at any car I wanted to look at, and explained everything. wanted to look at, and explained everything. More

Excellent place, service , and reliability. I was seen at the scheduled time , the service was excellent. I was seen at the scheduled time , the service was excellent. More

I have gone to Waterloo Nissan on 4 different occasions to purchase a vehicle. Each time I have left without buying one. This latest visit was just another reminder why it is not the place for me. I looked to purchase a vehicle. Each time I have left without buying one. This latest visit was just another reminder why it is not the place for me. I looked at a used 2023 VW with 3,500 kms. It was almost $2,000 cheaper to buy a new 2024 vehicle rather than this one. They offered to finance for 10% when on Autotrader it was listed at 7.99%. I received no explanation for this when asked and my credit is strong. This was the same theme when I bought a Rogue and also a Murano in Woodstock rather than this dealership. There are cheaper places to go. Shop around. I will say the maintenance garage is a good place to go though . More

If you are looking for the BARE minimum, this is your place. We bought a vehicle used and the fan setting did not work in setting 2. I knew that down the road all would go in succession. He informed m place. We bought a vehicle used and the fan setting did not work in setting 2. I knew that down the road all would go in succession. He informed me "everything that needs to be saftied will be saftied" I "assumed" this meant it would be repaired. It was not. 2 months later, we have no blowers. I called the dealership and the service manager was kind enough to QUOTE TO ME from the certification guidelines that ONLY the top speed fans (settings 3 and 4) are required to work, not all. You would think with all the positive reviews that they would go above and beyond, they certainly did not. She then offered to sell me the part. The repair, which was BOTH a broken resistor and blower motor cost me $600 less than a week before Christmas. I hope you all have one because I have no money left for presents *EDIT I called and spoke to Eddie and he made JOKES about the money I spent. I also spent 400 on a rental vehicle to pick up my son in Sault ste Marie which they said was "bad timing" AND not their fault. These people are RIDICULOUS!!!! AVOID AT ALL COSTS!!!! More

Stay away! Incapable service sept. Took 6 hours to diagnose a thermostat issue after being told “no heat coming from vents, engine overheating and fan loud. “. Incapable service sept. Took 6 hours to diagnose a thermostat issue after being told “no heat coming from vents, engine overheating and fan loud. “. grade 10 auto shop. Asked him after that is he wanted to go ahead with repairs and that he already owed $800. This is apparently their best mechanic. Total bill 1400, with only 100 in parts. Scam artists More

Found customer service (Brad) to be extremely helpful and to the point. Had done work only what i asked for and at the price quoted to me at check in with no charge extra checks .Other matters that the and to the point. Had done work only what i asked for and at the price quoted to me at check in with no charge extra checks .Other matters that the mechanic suggested to me by way of Brad were dealt with by delaying concerns to a time when the item was noticeable and Brad agreed . Good job done by all concerned on my Was More

Horribly disappointed. They further damaged my car while doing the appraisal (the clip on the side power seat module was off and now the module is completely disengaged and not functioning properly). When w doing the appraisal (the clip on the side power seat module was off and now the module is completely disengaged and not functioning properly). When we rang to speak to them about it, first they told us they found a car for us to buy so it would be their problem. When that didn’t satisfy us, the manager Blair let us know then that it was absolutely not done by them and that they wouldn’t be doing anything about the seat. Horrible customer service. We walked away feeling like they were underhanded, lacked transparency and were withholding information. It was not a positive experience. We will be taking out business elsewhere! More

Sales person was friendly and easy to deal with but the manager extremely low balled me on an offer for my trade in. Got way more money for my trade in going to a different Nissan dealership. manager extremely low balled me on an offer for my trade in. Got way more money for my trade in going to a different Nissan dealership. More