Volvo Pointe-Claire

I had side runner panels installed on my Volvo XC90 by the dealership “Volvo West Island”. Immediately within the first 3 months they were covered in rust. I returned to the dealer and they said tha the dealership “Volvo West Island”. Immediately within the first 3 months they were covered in rust. I returned to the dealer and they said that they would buff it out and that would resolve the issue. Unfortunately just a couple of months after that, they rusted again. The dealer opted to try and buff it again rather than replace them and again a couple of months later they rusted. Now they are saying that they are not under warranty when in fact they should have replaced them immediately when we first complained. These were not cheap at $2000 and should not have rusted after just a couple of months. We are very disappointed in both the dealership and in Volvo Canada for providing a substandard product and not standing behind what they sell. More

I had a great experience with this car dealership last week. Stuff was really friendly and helpful and the service was quick and professional. week. Stuff was really friendly and helpful and the service was quick and professional. More

Incompetent Took a Volvo XC90 for an oil change and i asked to diagnose a noise in the front when steering. I personally diagnosed it as a rack and pinion issue. Took a Volvo XC90 for an oil change and i asked to diagnose a noise in the front when steering. I personally diagnosed it as a rack and pinion issue. when i went to pick the car the service person told me there is no noise. I insisted that there was a noise he was just rude saying there is not a noise, i then asked to talk to his boss. The boss then came by and also told me arrogantly that they tested the car thoroughly and that there was no noise in the front. i then asked him to drive the car with me and i assured him the noise can be heard just by turning. I took the manager and showed him that the noise was there just by turning the steering wheel without moving the car. Be careful very incompetent dealership. More