Volkswagen des Sources

Prendre au serieux Merci à toute l'équipe! Je suis pas vieux, mais meme avec mon âge, Jason a pris soin de moi comme si j'étais un client de la maison depuis longtem Merci à toute l'équipe! Je suis pas vieux, mais meme avec mon âge, Jason a pris soin de moi comme si j'étais un client de la maison depuis longtemps! Jai fait quelque place de mécanique, pis je peux vous dire que c'est pas Comme ca ailleurs! Merci encore! More

Service was very personnalised. The guy remembered my name when I came to get back my car! They cleaned my car, which was nice of them! was very personnalised. The guy remembered my name when I came to get back my car! They cleaned my car, which was nice of them! More

crooks!!!! bought golf in 2009 with millage reversed. I changed timing belt at 200000 so when you buy a car at 40000km you think no one touched it before, and gu bought golf in 2009 with millage reversed. I changed timing belt at 200000 so when you buy a car at 40000km you think no one touched it before, and guess what? the timing bell and water pump were cheap Chinese parts crooks!!!! More

Good service Je tenais à vous exprimer toute ma reconnaissance pour l’aide accorde par Mrs. Moca Temistocle lors de mes visites chez le concessionnaire Vw des Sour Je tenais à vous exprimer toute ma reconnaissance pour l’aide accorde par Mrs. Moca Temistocle lors de mes visites chez le concessionnaire Vw des Sources a Montréal, le 08/10 septembre 2015, pour son intervention en régime d’urgence, sur ma voiture! Avec toute ma reconnaissance Ivan Danut 08-septembre 2015 Montréal More

THE WORST SERVICE! BOOKED AN APPOINTMENT FOR REGULAR SERVICING AND HAD TO WAIT TWO WEEKS FOR THE APPOINTMENT. ON THE DAY OF THE APPOINTMENT WE TOOK IT IN EARLY MORNING BOOKED AN APPOINTMENT FOR REGULAR SERVICING AND HAD TO WAIT TWO WEEKS FOR THE APPOINTMENT. ON THE DAY OF THE APPOINTMENT WE TOOK IT IN EARLY MORNING (8:00 am)AS REQUESTED BY THE DEALERSHIP. WE WERE TOLD THE CAR WOULD BE READY AROUND 5:00 PM. SAME DAY. WE SHOWED UP AT 5:00 TO PICK UP THE CAR ONLY TO BE TOLD THAT IT NEEDS SOME WORK COULD WE BRING IT BACK ANOTHER DAY? HOW CRAZY IS THAT...NORMALLY A CAR DEALERSHIP CALLS YOU DURING THE DAY SO THE WORK CAN BE DONE BEFORE YOU PICK IT UP. ANOTHER APPOINTMENT HAS BEEN BOOKED AND ANOTHER DAY WITHOUT THE CAR. SERVICE HAS ALWAYS BEEN HORRIBLE AT THIS LOCATION!!! More

These guys are clueless. Told me my car will be fixed These guys are clueless. Told me my car will be fixed in warranty and gave me a rental. Kept my car for a week. Gave me regular updates that part is These guys are clueless. Told me my car will be fixed in warranty and gave me a rental. Kept my car for a week. Gave me regular updates that part is ordered and keep using the rental. On the day of pickup, they come up with a bill. Oh you just went over warranty we didn't check. And best of it. The car wasn't fixed. So keep the rental. What clueless fools. When I asked him show me the part that was replaced, they couldn't. They just billed me for something and can't prove it was even replaced. Scammers they are. Beware! I went to them because they were close to home. I guess I need to find a new dealership. I wonder now whether they did my basic oil change correctly. More

Bad attitude of personal, poor quality service, smiles everywhere but for the tips... NOT RECOMMENDED ! Lack of management ! They don't have any the basic respect for the Customer ! everywhere but for the tips... NOT RECOMMENDED ! Lack of management ! They don't have any the basic respect for the Customer ! More

I think the customer service at VW des Sources is NOT good. Just last week (June 2011) I had a bad experience with this dealership. I brought my car (Golf TDI 2010) with CEL (check engine light) on to good. Just last week (June 2011) I had a bad experience with this dealership. I brought my car (Golf TDI 2010) with CEL (check engine light) on to them, and at noon a service representative called me: "Car is ready, everything has been taking care of, the O2 sensor was replaced (I told them during our meeting that according to the error code P0136, the problem was related to emissions/oxygen sensors). The same evening the CEL came back. I double checked the code: still P0136 (by the way, in the tech`s report there was nothing about replacing any sensors, just "the car`s computer program got upgraded on-line"). I called in a day 2 times trying to get another appointment to have my car fixed, left a message to the same service rep, and they did NOT even bother to call me back. Finally I took an appointment with VW Centre-Ville. Meanwhile I love my Golf TDI and I hope to write a good reference about VW Centre-Ville. More

This dealer’s staff has no idea what they’re doing. I had my car towed there for a known defect DMF failure. They replaced the clutch, pressure plate and fly wheel on warrantee but did not diagnose the had my car towed there for a known defect DMF failure. They replaced the clutch, pressure plate and fly wheel on warrantee but did not diagnose the problem with the damaged syncros on my manual transmission. The worst part is they striped my shifter linkage and left it that way so the more I drove the worst it got (gear grinding) further more when I received the car back the car pulled to the left. They said the work done would not affect the wheel alignment! So I had a wheel alignment done at a reputable place to find out the toe in toe out was five times out of tolerance! From there I took my car to another VW and found out about there shotty work. In the end it took over 3 months to get my car back in order with five visits to the dealer! and two tows at my own expense. I had no compensation from VW Canada or apology for not having my car and for all the trouble. This dealer’s staffs are liars, dishonest and inexperienced. I don’t recommend this place for any type of service. Proceed at your own risk. More