Volkswagen des Sources

Mandatory “options” and bullying. Sales person and sales director were all friendly and I ordered a car I waited over a year for. It’s a fully loaded car and in the actual contex Sales person and sales director were all friendly and I ordered a car I waited over a year for. It’s a fully loaded car and in the actual context of high demand and low inventory, I expected to pay msrp without any discount. When the time comes to sign the contract, just before the car arrive at the dealership, I see that there already are options: VWPP antitheft, winter carpets and locknuts. The locknuts are already included as standard equipment so I have them remove it, they say it’s a mistake but I read in VW pages that it’s common practice at certain VW dealers to “try”. At this point, the sales director was involved as my salesperson said he couldn’t do anything about this. I told them politely that I didn’t want their antitheft engraving for 300$ and their winter carpets as I wanted weathertech ones and they would not remove those. I insisted I had no intention to pay extra fees, already paying full msrp on the car with the most expensive package. The sales director, seeing I was mad told me I didn’t have to buy the car if I wasn’t happy with their terms. This practice is not only unethical, it’s illegal in Quebec. He said “sue me!”. I waited over a year for this car. Not taking it would punish me more than him as he will sell it to the next person in line. In the end, I upgraded to their other versions of the carpets that are made by weathertech and he credited the other ones but I’m still paying 300$ over msrp for an option I don’t need. If you don’t mind paying extra fees and being bullied, buy you next car at VW Des Sources. They are friendly, until they are not. More

This is about the best service I ever received from any and all the dealers I dealt with in my life! Highly recommend for service. Ask for Andrei or Natasha and all the dealers I dealt with in my life! Highly recommend for service. Ask for Andrei or Natasha More

Very Poor Service Honestly i used to love this dealership. I bought 2 cars from them, (used 2007 Rabbit, and a GTI) and was pleasantly surprised with the sales quality Honestly i used to love this dealership. I bought 2 cars from them, (used 2007 Rabbit, and a GTI) and was pleasantly surprised with the sales quality and delivery of my cars. Service on the other hand was and is awful. I brought my car in for an inspection before selling it only for them to break my handbrake and tell me it was already broken. IT WAS NOT ALREADY BROKEN. Also, after selling that car privately and buying a newer VW from another dealer, i brought it in for a under warranty service. The service team came to me explaining that nothing was wrong with my car. I had gotten a third party inspection to ensure the car was ok and they found a few fault codes which they gladly printed for me to show the dealership. VW refused to look at them and claimed the car was fine. I went back to the third party garage, scanned it again and the same codes came back, all within 24 hours. Went back to VW Sources and again they told me the car is fine and if i bring back my car, make sure it actually has a problem. I was very surprised and disappointed in VW Sources. They used to be a very good dealership and i will never ever bring my car back there for service or to buy a new car. Lost a very loyal customer. More

Awesome Service! Great Thanks to Mr,Andre Chirsul, Shawn, and Moe for excellent proficiency! Very thorough and passionate with their works, gives the best deal, option Great Thanks to Mr,Andre Chirsul, Shawn, and Moe for excellent proficiency! Very thorough and passionate with their works, gives the best deal, options and prices! Efficient and accommodating! I only trust my car to this dealership! Thanks vwsources! More

Beware of extra fees When I was ready to buy back my lease, they tried to add an extra 250$ for documentation fees, which was not part of the contract. I then refused to p When I was ready to buy back my lease, they tried to add an extra 250$ for documentation fees, which was not part of the contract. I then refused to pay this fee. After "talking to a manager" they decided to remove it.. Be careful of any extra fees that were not part of the contract! More

The dealer you want to go to Thumbs up for team VW des Sources, overall a pleasant experience. Special thanks to Joey Bucci, one of the nicest guys outhere.. keep up the good work Thumbs up for team VW des Sources, overall a pleasant experience. Special thanks to Joey Bucci, one of the nicest guys outhere.. keep up the good work, as well Daniel Filipov and from the service department, Tony Moka, amazing mechanic, careful and spot on. Thanks a lot! More

Rotten experience I brought my car to fix the heater. No heat on the passenger side. After a day at the shop and paying 86,21 dollars. nothing was doing they were not a I brought my car to fix the heater. No heat on the passenger side. After a day at the shop and paying 86,21 dollars. nothing was doing they were not able to confirm or infirm that there was no heat and the problem was not fix. This was my first and last visit More

Professional services I recently leased a VW Golf. Thanks to Tony Moca who explained to me the all technical details I needed to decide to go ahead with VW. He was able to I recently leased a VW Golf. Thanks to Tony Moca who explained to me the all technical details I needed to decide to go ahead with VW. He was able to address my concerns on safety and reliability of the car. He cares about his customers! I was pleased with smooth sale services offered by Jason Sills. More

Excellent Service I had problem with my VW Tiguan that triggered the engine overheating. I would like to say great thank you to Tony for very efficient, professional an I had problem with my VW Tiguan that triggered the engine overheating. I would like to say great thank you to Tony for very efficient, professional and prompt service in fixing my the car and to Andrei for excellent management of the workflow and customer approach in the service department. Thank you VW des Sources! Margarita Muratova More

Huge Disappointment! My first "New Lease experienced". Feel like I was mislead to and ripped off. How come everything sounded so good in the sales pitch! Yes to this, My first "New Lease experienced". Feel like I was mislead to and ripped off. How come everything sounded so good in the sales pitch! Yes to this, yes to this, no problems. Then Bang a big bill that was supposed to have been taken care of. I'll say the Volkswagen itself drives great, but now I'm thinking to sell it so that I don't have to deal with the dealership anymore! Advice: Go somewhere else! And get stuff in writing! More