Volkswagen Waterloo

Amazing Client Experience! From the first moment we walked into the Volkswagen dealership in Waterloo, we were very impressed. We immediately appreciated being given time to loo From the first moment we walked into the Volkswagen dealership in Waterloo, we were very impressed. We immediately appreciated being given time to look around and familiarize ourselves with the VW brand before being approached. At this point, we met Rob, who spent time getting to know us rather then doing a product dump. Having been in sales most of my life, it was clear that Rob knew how to build good rapport with his clients. We were also very impressed with Rob's professionalism and extensive product and brand knowledge. He made us feel comfortable and interested enough to want to test drive a new Passat. He spent a great deal of time taking us through the important features of the car so that we could test out during drive. Upon our return, there was absolutely no sales pressure despite us mentioning that we were going to test drive competitor cars in the same category and that we had just started our search. Rob followed up with us a few days later and after we had test drove many other cars, we decided to see Rob and the Passat one more time. It was at this point that we decided to begin discussing the purchase price. Rob was very upfront with regards to the costs and incentives that could be offered and gave us a fair deal. Having bought a few new cars in my life, I can confidently say that I have never had a better client experience when purchasing a car. I highly recommend you going to Volkswagen Waterloo and talking to Rob Vagacs if you are looking to buy a car. More

Seamless buying experience !!!!!!!! Bought my new 2015 Jetta at the Waterloo dealership and also trade in my 2013 Jetta. The salesperson Brad Barber went out his way to make this experie Bought my new 2015 Jetta at the Waterloo dealership and also trade in my 2013 Jetta. The salesperson Brad Barber went out his way to make this experience very pleasant. All issues were given a high priority and dealt with in a timely manner by all employees involved in this transaction. My sincere thanks to Brad Barber and Shawn Hagen!!!! David More

Flawless Service! The Volkswagen Golf has always been one of my favourite cars, and I couldn't have imagined a better buying experience to accompany getting what is one The Volkswagen Golf has always been one of my favourite cars, and I couldn't have imagined a better buying experience to accompany getting what is one of my dream cars. I first met with Rob, who was charismatic and very amiable from the get go! He made me feel comfortable from minute one and was able to understand all the aspects of leasing a car that mattered to me from a practical standpoint. Between him and Shawn, they met my ridiculous timeline requirements without breaking a sweat and all the while providing nothing short of phenomenal service. It's one thing to love my car, but now if my friends or family want to drive Volkswagens (which they will after they talk to me), I'm going to make them go to VW Waterloo irrespective of where they live because this dealership has also won me over. As someone who has worked in customer service for the better part of a decade, I know what constitutes great service and VW Waterloo provides that in spades. I can't speak more highly of my experience there. I look forward to driving my car and sending more people their way whenever I get the chance! More

Amazing experience My wife and I recently purchased a 2012 Passat from VW Waterloo and we were both extremely happy with the level of customer service we received. Havi My wife and I recently purchased a 2012 Passat from VW Waterloo and we were both extremely happy with the level of customer service we received. Having never considered Volkswagen before, I would like to mention we were both shocked at how impressive the Passat really is: I would highly recommend it ! During the sales process, we dealt with Robert and we can only say that he exceeded all of our expectations and made the process stress free. The day we bought this car, we had visited a number of other dealerships of varying brands and we can say with absolute certainty that VW Waterloo was head and shoulders above the competition. If you are looking to purchase a Volkswagen, I would not hesitate for a moment to recommended this dealership and especially Robert to help you with the process. Thanks again VW Waterloo ! More

Happy customers!!! We recently purchased a new car from this dealership and have nothing but rave reviews with the whole experience. Robert was very friendly and knowled We recently purchased a new car from this dealership and have nothing but rave reviews with the whole experience. Robert was very friendly and knowledgeable and walked us non techies through all the bells and whistles on our new car. His friendly and professional manner made for a stressless experience. We especially appreciated the attention to detail in all areas of the process. Robert, Jamie and Shawn made us feel as though they were just as excited as we were with our new car. Overall a fantastic experience and we highly recommend this dealer!! More

Keep coming back! This is our 3rd vehicle purchase here, definitely return again, very thorough as always, very large selection. Absolutely no reason to go home empty h This is our 3rd vehicle purchase here, definitely return again, very thorough as always, very large selection. Absolutely no reason to go home empty handed..........thanks Mike Raab More

Great Service, would recommend I did not even buy my VW from this dealer and after a few service visits I wish I did, I will the next one for sure. They are great and have done a lo I did not even buy my VW from this dealer and after a few service visits I wish I did, I will the next one for sure. They are great and have done a lot for me in terms of both warranty work as well as regular car service. They even did a recall (not a safety concern) that needed to be done without me having to ask for it and look online. Also worked with me to get things done they really did not have to. Thank you everyone at VW Waterloo. More

First time buyer Had a great experience with Robert at VW Waterloo. He was very friendly, and easy to deal with. I got a great deal with lots of inclusives for my new Had a great experience with Robert at VW Waterloo. He was very friendly, and easy to deal with. I got a great deal with lots of inclusives for my new Golf. Would recommend any day and will be coming in for service as well. More

Great experience Brendan was very knowledgeable, pleasant to deal with and took prompt action to take us quickly through the purchase of our new Passat. My husband and Brendan was very knowledgeable, pleasant to deal with and took prompt action to take us quickly through the purchase of our new Passat. My husband and I are very pleased with the experience of this purchase, we also thank you Shawn for arranging the finance portion! More

Highly recommended!!! I bought a trade in Nissan Murano here for the cheapest price around town and received the best service from any place I went by far. I actually wish I bought a trade in Nissan Murano here for the cheapest price around town and received the best service from any place I went by far. I actually wish I would have bought a VW now! I was fully taken care of from the second I walked in and now even after I have the SUV home. Thanks for everything Rob and Shawn! More