Volkswagen Prestige

Delivered new SUV with hidden damaged wheels and tires. Gabriel Volkswagon St. Laurent was the recommended dealership to buy my vehicle by the Automobile Protection Agency. I was delivered a $62000 vehic Gabriel Volkswagon St. Laurent was the recommended dealership to buy my vehicle by the Automobile Protection Agency. I was delivered a $62000 vehicle that had damage to both front tires and a quarter size nick on the driver sized rim. These totaled hundreds of dollars worth of damage. My car had the gas tank replaced before delivery to me and was clearly damaged by somehow before delivery and was hidden from me. I only noticed when I got home and inspected the vehicle closely. The damage from the dealership is on the driver side rim and tire and the damage to the passenger side. Joe and Toni blame me. I only noticed it after taking delivery. A possible blow out of the sidewall could have been deadly. The damage to the sidewall of the passenger tire was unsafe and I have since replaced it as it was a safety hazard. I also purchased the most expensive extended warranty available(10yr/200000km). When I spoke to both Joe Pontes and the in-house warrantee expert there was no mention of a deductible. After I was hustled through the two dozen “sign here” and “initial here” I noticed Joe had included a $100 deductible that was never mentioned and included without my prior knowledge. I was rushed through the paper work so that I wouldn’t notice at the time. His hand possibly blocked the $100 in tiny font. I did see it later and questioned Joe. He grunted and turned is back and walked away. I have purchased many new cars and have never had a deductible. Even the regular new car warrantee does not come with a deductible. I find this very dishonest and border line deceptive. I sent pictures and I was told to pound sand. Subsequent emails and phone calls were ignored. A week or so later I went to see the Toni Zakko who is the General Manager of the dealership to show him the damage. Our conversation escalated into a shouting match in the parking lot with his denials and accusations. It was very embarrassing. He was very adamant that I look at this from his point of view and that he only made $800 from the sale. Customer satisfaction be damned. The priority at VW Gabriel is salesman compensation and dealership profit and not customer satisfaction. I asked Toni Zakko for the dealership inspection report upon customer delivery and he refused. I also have an email From Joe Pontes that states he has pictures prior to delivery which I asked for. I was also refused. Car salesmen get a bad reputation and Joe and Toni really help them earn it. More

Great service and price This is my 3rd VW car from this dealer. I am very happy about it. I definitely will come back for my next car. Highly recommended dealer. This is my 3rd VW car from this dealer. I am very happy about it. I definitely will come back for my next car. Highly recommended dealer. More

Very good Fast and efficient. The appointment was honoured. Without delays. Went to make a tire change. Everything was ready. In one hour. Everything was done. Fast and efficient. The appointment was honoured. Without delays. Went to make a tire change. Everything was ready. In one hour. Everything was done. Highly recommended More

Excellent service This deslership offers excellent service. Personnel is courteous and explains very well the work to be performed and the bill at time of payment. Wait This deslership offers excellent service. Personnel is courteous and explains very well the work to be performed and the bill at time of payment. Waiting facilities are comfirtable and waiting time is as expected.Electrinic reminders are sent before appointment and follow-up is made promptly after service. More

Good services Nice people there, repaired my car very fast, customer service very professional, thank you James and Antoine, they undestood my car problem very fast Nice people there, repaired my car very fast, customer service very professional, thank you James and Antoine, they undestood my car problem very fast and took appointment right away. Thank you VW Prestige, best services in Montreal. Adrian More

They go the extra mile Any time I have a special request they go the extra mile to find a solution to the best of my satisfaction. Service is efficient. Any time I have a special request they go the extra mile to find a solution to the best of my satisfaction. Service is efficient. More

Great service! I highly recommend VW prestige. They always offer a great service we own several cars from them for the past 8 years. The service for sales is great t I highly recommend VW prestige. They always offer a great service we own several cars from them for the past 8 years. The service for sales is great too. More

Excellent service We received excellent client service at VW Prestige. Abbas was quick to respond to our questions and concerns. He was patient, respectful and transpar We received excellent client service at VW Prestige. Abbas was quick to respond to our questions and concerns. He was patient, respectful and transparent with us. I am looking forward to returning to this dealership and this sales manager, Abbas, whom I can trust and rely on. I am confident that I will continue to receive the same level of professionalism. More

Professional and courteous. Very professional and courteous service; I always deal with James Hampton. All issues with my car, if any, are promptly being taken care of. I would r Very professional and courteous service; I always deal with James Hampton. All issues with my car, if any, are promptly being taken care of. I would recommend Volkswagen Prestige. Keep up the great work. More

Excellent Seul chose jamais vu aucune pièces de rechange il serait important de voir au coût de 2500$! Ou même voir quand le travaille se fait! Seul chose jamais vu aucune pièces de rechange il serait important de voir au coût de 2500$! Ou même voir quand le travaille se fait! More