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Vision Chrysler Dodge Jeep Ram - Service Center

Rochester, NY

4.2
531 Reviews

531 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center

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May 02, 2024

Professional staff that goes the distance in customer satisfaction. My understanding is most of the staff is new and it shows! More

by dhsiceman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
May 02, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 02, 2024

Vision gets you in for an appointment quickly and gives you fast and quality service with friendly employees! More

by samantha sherlock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024

I had a great experience getting my oil changed. Thank you so much to all that helped! More

by kimberly003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron K.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth L.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt R.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
MATTHEW WILKINS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 01, 2024

i had new tires installed. Larry in service was very attentive to a large number of customers, including me. there was an issue with some equipment and i was updated every half More

by suzi.nannini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry
May 02, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 30, 2024

I had a great experience here every one so helpful and informative will be back More

by JSCHMIDT3604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 28, 2024

Service department was amazing and upfront as always. Friendly (and considering someone in the waiting room with me was rude to one of the service people and was acting entitled,your team did great! More

by KRISTIA287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 26, 2024

Larry was great. They didn't have the part I needed, but found one nearby and got it fixed quickly. More

by JOHNTADDEO
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Larry
May 01, 2024 -

Vision Chrysler Dodge Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 25, 2024

This dealership service department is always professional and quick. Very easy to make appointments online. More

by ljfay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Apr 25, 2024 -

Vision Chrysler Dodge Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 25, 2024

Service was fine. However we we informed that Vision Jeep will no longer honor our contract of free oil changes that was agreed upon at time of purchase!?!? Somethi More

by BIGJOEFRAT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Vision Chrysler Dodge Jeep Ram responded

We appreciate your feedback and are eager to better your return experience.

April 24, 2024

The Service Department is always, polite, helpful, professional, and efficient. Mark is extremely helpful and always explains what needs to be serviced in detail. He is a true asset to Vision Dodge. More

by tsnts
Workmanship
Recommend Dealer
Yes
Employees Worked With
Dan P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark
Apr 24, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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