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Vernon Volkswagen Ltd

3.7

7 Lifetime Reviews

6205 Highway 97, Vernon, British Columbia V1B 3R4 Directions
Sales: (250) 545-2358

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7 Reviews of Vernon Volkswagen Ltd

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February 04, 2019

"ripped me off"

- SteveCSilva

this dealer traded my truck in for a jetta. told me they took care of the lien on the truck. 2 years later my jetta is written off in an accident. they secretly put a lien on the jetta claiming they lost money on the truck and are holding my insurance settlement hostage to shake me down for $17k.

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Recommend Dealer
No
Employees Worked With
Angela Sparrow, Thomas Brandle, Cole
July 15, 2018

"Excellent!!!"

- LindaT

Best experience we've ever had,buying a vehicle. So thankful for friendly sales people.A special thanks to Blair and to Kristy for going the extra mile and making us feel like valued costumers. Not only would we highly recommend VW as a vehicle, we recommend buying your new or used VW at Vernon Volkswagon!!

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Recommend Dealer
Yes
Employees Worked With
Blair MacKeigan, Kristy Hlina
November 01, 2017

"Wonderful!"

- trevf

Bought both my vehicles from Vernon Volkswagen and could not be happier. The service department is great to deal with too! Will be sending all my friends and family to get vehicle from them in the future!

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Recommend Dealer
Yes
Employees Worked With
Thomas Brandle
August 15, 2017

"Bought 2 cars, totally satisfied"

- Pat

I have bought 2 vehicles over the last year at Vernon VW. The staff in service and sales have been excellent. Thank you Vernon VW for your great work.

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Recommend Dealer
Yes
Employees Worked With
Angela, Cole
October 27, 2016

"Love my new-to-me car!"

- Maggie V

When I arrived on the car lot to check out vehicles, I had an open mind and wasn't sure if I wanted to purchase something new or used. Blair approached in a friendly manner and he wasn't pushy - listened to my 'list' of needs for a vehcile and walked me through both the new and used cars, pointing out the benefits of each one in comparison to my list. Blair was flexible and honest, and when there was something he wasn't sure of he wasn't afraid to say he didn't know but he would find out. Blair kept to his word and called back when he said he would and he went above and beyond to get me an extended test drive. The whole team at Vernon VW was excited to get me into my new ride and I would definitely recommend their sales department.

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Recommend Dealer
Yes
Employees Worked With
Blair MacKeigan
October 04, 2016

"I purchased a used vehicle from vernon vw."

- Tammalee

I purchased a 2010 Jeep Patriot form Stacie Watson, sales person at Vernon VW. I was very pleased with the service I recieved there. My vehicle was thoroughly gone over and tuned up to near new condition when I picked it up. Obvious attention to detail from the shop crew :) Also the finance worker Kelsie, found me a very affordable payment plan... all in all it was a good experience and when Im ready to purchase a new vehicle I won't hesitate to putting Stacie to work to find me exactly what I want. Great job Vernon VW team!

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Recommend Dealer
Yes
Employees Worked With
Stacie Watson, Kelsie. Thomas Brandal
March 05, 2016

"Be Very careful here , a great place to avoid ! BAD Service "

- UnhappyTregownerMike

My son bought a car , a VW Touareg , for me at the local auction while I was away in Africa, it looked in excellent condition, and he found out from a friend of his , before we bought it, that worked at Vernon VW in the shop that the dealer had done a ton of work on it including dropping the engine to replace the A/C Condenser and much more.... When I picked it up, the vehicle was running rough and exhaust was getting inside the cabin, I brought it to Vernon VW, and Sam said it wasn't their fault, even though the previous owner had just spent between 7-10K on it as had the insurance company after it was hit in the front corner, he said " No warranty, we sent it to auction and wanted to wipe our hands of it", shunning any responsibility or warranty. The car ventilation system brings in Carbon monoxide gas, and Sam is fine with that...I told him it is not a mechanical, its a health and safety issue, he said sell the vehicle, we wont warranty our work, because we didnt do it for you, we did it for the other owner, and they will not produce ANYTHING in writing showing that their warranty on labor and genuine VW parts is not transferable. I paid over $600 and they still never fixed it. After a big blow up, they told me to leave the shop yesterday and then changed their minds, took the keys back and said they would try and figure out the problem. This is all after a yelling match, when the general manager cusse me out, incl. the wonderful F word... I requested an oil change, and asked Tyler in advance the cost for that, and he said between $180-$200, The did nothing but charge me an hour labor for looking for the exhaust leak, and telling me to use the in car re circulation button for the ventilation, and dont bring in the air and exhaust from the outside. When I picked the car up, the charged me exactly DOUBLE what they quoted, I have never in my life paid $400 for an OIL change ( plus the .8hr diag charge) , I drive an S class and ML, and never paid anywhere near that to Mercedes, and they have to remove the whole lower panels to change my oil, which I normally pay around $200 for... I have to say I am thoroughly disgusted and dont recommend anyone to go there for service, if you need to get EVERYTHING in writing first ! I wouldnt take my wheelbarrow there !

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Recommend Dealer
No
Employees Worked With
Sam Dhalla, Service manager , Thomas Brandle , Tyler
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