Valley Mitsubishi

Only Care About Getting Your Money11 They sourced a car for me. Mislead me about included features then told me to spend more money to get features I was told it had, didn't disclose vehi They sourced a car for me. Mislead me about included features then told me to spend more money to get features I was told it had, didn't disclose vehicle history to me and lied to the VSA about all of it. Super sketchy dealership. Avoid. More

A $1300+ boondoggle When visiting Kelowna in mid-August/15 my wife brought her 2003 Outlander in for an emergency service because hot coolant was dripping on her gas peda When visiting Kelowna in mid-August/15 my wife brought her 2003 Outlander in for an emergency service because hot coolant was dripping on her gas pedal foot. The mechanic diagnosed a faulty heater core & also, her radio volume was not working - the volume was very low?? She had to stay an extra overnight because the core problem was rare and a part had to be shipped from Vancouver. The core dripping service was done the next day for $700. On her return trip to Vancouver Island the next day (without her radio companion), hot coolant again dripped on her gas pedal foot. When she cell-phoned me at a stop light in Cloverdale, she got a $200 RCMP fine. When, the next day after her arrival that I took the Outlander to a rad friend, the drip problem was just a leaking clamp on the engine compartment side. Two $3 hose clamps and a case of beer fixed all, that is, except the radio. So, I then went to my Courtenay Radio Dealer, had the radio replaced and sent off the defective one for service. The cost of all this so far was now up to $1300. On the way home to an angry wife, I noticed that the cruise control was not working. My wife said it never worked after the core dripping service. I phoned the Valley Mitsubishi service manager, Paul Silcock, and relayed my story(ies). He was initially sympathetic, said not to fix the cruise control and he would do that and a free service when I came to Kelowna again at the end of September. Days before our Kelowna visit, Sony Canada returned the low-volume radio with a note that someone pushed the volume lock when listening, probably when repairing the good heater core. At noon Friday on our Sep 25th weekend visit to Kelowna, we arrived at the Valley service center. The sympathy had somehow tuned to reluctance. We waited until closing that day when the partially serviced Outlander was returned without any time to look at the cruise control and any time for their courtesy wash. "Come back next week", the tech says. What an experience. We'll never go back there ever!. More