Personally I would give Lynn a 5* rating as she dealt with my inquiries and issues as professionally as she can be and able to. However, the reason for my lower rating is that the Service Manager Amory and Meghan at Chrysler Canada are not on the same page with agreeing on a warranty term on the basis of resolving a manufacture defect in workmanship at the time of the vehicle assembly. I have confirmed this manufacture defect by Fabio at CSN Auto Car Body who I was referred by Unique Chrysler to have a professional assessment completed on my Ram truck since the Unique Tech could not understand why the front bumper was not centered properly. The front bumper was not centered properly and the general consensus from 2 Case Managers (Justin & Meghan) Chrysler Canada says it is covered under the 3 year/60K but Amory thinks it falls under the 1 year/20K. I received a follow up by Chrysler of Canada on 08/26/19 stating they are waiting for a response from the Service Manager (Amory) stemming from their last call to him on August 20, 2019. Also, I had purchased the 7 Year Gold Plan Warranty along with the Titan Endurance Protection for my 2018 Ram with the thought of having piece of mind. If this is how Chrysler customers are being treated at this level, I can't imagine the ones that did not purchase the extended warranty what their experience will be.
Amory, I believe you are doing your job the best you can, but when more than one Case Manager from Chrysler of Canada are disputing your decision of warranty term, than do the right thing by agreeing with Chrysler and show of good faith to your customers as myself. By the way my vehicle at the scheduled appointment had 4000k and was only a week past the first year. I look forward to your response.