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The Lakehead Motors Ltd.
Thunder Bay, ON
752 Reviews
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752 Reviews of The Lakehead Motors Ltd.
January 23, 2017
Todays experience with the service department This forum to share experiences at dealerships interaction is wonderful to have this venue! My experience is as follows: Preamble I own a 2007 Dodge This forum to share experiences at dealerships interaction is wonderful to have this venue! My experience is as follows: Preamble I own a 2007 Dodge Big Horn 2500 with a 6.5 L Cummins diesel purchased 2nd hand from the USA in 2009. I have had an earlier bad experience at Lakehead Motors a few years earlier and avoided the dealership due to this. I am fortunate that my truck didn’t cause me many problems, so I didn’t have to go to a dealership for work. However whenever work to the truck was required, I went out of my way to get service, in fact I went to Duluth Minnesota (3 - 1/2 hrs away) for service instead of at the local Lakehead Motors (15 minutes away). When I went to the States, I might add that I didn’t sense any attitude and had all of my questions answered courteously without feeling that I did something wrong. Experience today I went into Lakehead Motors today to get a sense of what it would take and cost to reflash my truck computer and if I needed to reflash the truck computer or if its required or not? I approached the service desk and explained my question to the service tech and that the truck was reflashed in 2008 in the US prior to me purchasing the truck. (I might add the US purchase which I was able to get was great and I couldn’t pass it up) Now the Lakehead attendant lost eye contact with me and went back to his computer. Anyhow, at this point it appeared that the service attendant became disinterested in helping me and attitude proud? My sense at the time, was that I did something wrong and not for me to bother him? He said that he didn’t know if I needed to reflash, my truck computer or not, period! I had to push a bit and I asked him for an estimate to reflash the computer. He offered me that he would have to hook me up to a computer to see what version my computer had in it now and would charge me a ½ labor to do this? Even though I brought in the details off the sticker affixed to my truck from the last reflash? Apparently this info is not important, as he didn’t even look at it? He did say that once the version info is known from the truck computer with the update version on the truck computer, he then would reflash the computer as required. For how much $? I guess what happens if I don’t need a reflash? (he couldn’t answer that question either?)My pockets are not endless and I don’t have endless funds. I didn’t need to see if I needed to be reflashed or not and spent money foolishly? The service guy kinda blew me off! I still don’t know or not, if the truck computer needs a reflash, that is why I showed up to the dealership to find out in the first place? My logic is that the attached sticker documented info on my truck, was indicated, so that you could follow up with whether or not you have a current version or not to need a reflash based on the info provided. It appears not? Still confused! If this is common operating practice at Lakehead Motors and acceptable, I guess I’m wrong with this story and what is being implied? But I think that I’m not. I spent 40 years supervising folks in a unionized environment and basically knew who my customer was. It appears that Lakehead Motors Service group has yet to understand who the customer is? Nothing has changed much at Lakehead Motors as it appears. Attitude is alive and well! Yup without question dealing with some crank troublesome customers in the public has its challenges and I don’t think I am a crank troublesome customer, but you can’t assume every customer is a crank and treat them with attitude! Is the attitude I saw today common place at Lakehead Motors? Yes I didn’t purchase the truck from Lakehead Motors, now I sense I get penalized as a customer and potentially have to pay for info without knowing what I am purchasing? That is the way I’m feeling now? Here is the question I have, “Do I have to go 3 ½ hrs away to get treated like a person with a bit of courtesy and get my questions answered?” Please advise? Follow up I received a e mail from Lakehead Motors with a response to call them. I called them and went thru the issue with me. It appears that they didn't have a procedure in place to accommodate a customer asking to reflash the on board computer on my truck? Anyhow the response was prompt. I was advised that the procedure now has been instituted and exists so a appointment was set up. I thanked them for the response. The different service tech I had today was fine, however I don't know what was done about the attitude I experienced. More
by Dejay
Employees Worked With
Not sure the name
January 20, 2017
Satisified Customer Taki was very friendly and informative. Kept me updated through out the process of the purchase. Satisfied customer would purchase again from Lakehead Taki was very friendly and informative. Kept me updated through out the process of the purchase. Satisfied customer would purchase again from Lakehead Motors Ltd.. More
by Ioannidis
Employees Worked With
Taki Vlotaros
January 18, 2017
Absolutely top notch I had a very positive experience in the purchase of my new Ram truck, and was not surprised to have that same experience in the purchase of a new Jeep I had a very positive experience in the purchase of my new Ram truck, and was not surprised to have that same experience in the purchase of a new Jeep. Nick is extremely knowledgeable about the product, and a professional in every aspect. My first preference at all times would be to deal with Nick in future deals at this dealership. More
by Adrian
Employees Worked With
Nick Figliomeni
January 18, 2017
Satisfied Customer Had car demostrated to , took a test drive, good customer service...knowlegable about car and electronics. Pleasant atmosphere and very polite. car wa Had car demostrated to , took a test drive, good customer service...knowlegable about car and electronics. Pleasant atmosphere and very polite. car was cleaned for purchase and gas tank filled with minimal mileage More
by Peter Comminos
Employees Worked With
Cherie Papa, Gregory Cleland
January 16, 2017
New Vehicle Purchase Taki went above and beyond right form the first test drive. We were able to order the vehicle exactly as we wanted. When it arrived the high standar Taki went above and beyond right form the first test drive. We were able to order the vehicle exactly as we wanted. When it arrived the high standard of personal service was ongoing. Thank- you Taki! It was so easy. Cherie Papa also made our purchase easy, Thank you Cherie More
by Lesley
Employees Worked With
Brittany, Cherie Papa, Taki Vlotaros
January 14, 2017
Wife's new ride Taki was very knowledgeable and helped me find the perfect vehicle for my wife. She was very surprised and happy with the jeep. I would strongly re Taki was very knowledgeable and helped me find the perfect vehicle for my wife. She was very surprised and happy with the jeep. I would strongly recommend Taki to help you with your next purchase. More
by Terrt1234
Employees Worked With
Taki Vlotaros
January 12, 2017
Purchase of our New 2016 Dodge Journey I would recommend dealing with Nick at Lakehead. This was our very first purchase of a new vehicle. Something you just don't do every day and we exp I would recommend dealing with Nick at Lakehead. This was our very first purchase of a new vehicle. Something you just don't do every day and we experienced Excellent customer service. Received all the information we requested, no pressure sales and very, very informative on the vehicle we purchased. All the staff made us feel extremely comfortable and reassured us of the commitment they do offer. Looking forward to enjoying our new vehicle and to be worry free... Thanks again to everyone at Lakehead Motors in Thunder Bay, Ontario... Scott & Dana Glomba More
by GumbyJourney
Employees Worked With
Nick Figliomeni
January 11, 2017
Taki was an excellent salesman. Our offer we was turned down several times and we walked away twice. We were beginning to deal with Badanai motors but Taki went to bat for us with t Our offer we was turned down several times and we walked away twice. We were beginning to deal with Badanai motors but Taki went to bat for us with the sales manager. He called us at home and helped us to get what we wanted. Excellent sales associate. He didn't give up and even came to our home to get a document. More
by Merble
Employees Worked With
Norma Kirchen, Brandi Caputo, Taki Vlotaros
January 10, 2017
New Ram Bought a new Ram Greg Cleland was the sales person he did an excellent job we had been working on a deal for months, going back and forth he was alwa Bought a new Ram Greg Cleland was the sales person he did an excellent job we had been working on a deal for months, going back and forth he was always willing to try something different to get the vehicle and payment we wanted great job Greg. More
by Ted@Scott
Employees Worked With
Gregory Cleland
January 10, 2017
First servicing I just had my truck in for its first oil change and I was impressed with the attitude and professionalism from your service department. Well done and I just had my truck in for its first oil change and I was impressed with the attitude and professionalism from your service department. Well done and I'm happy to see some new faces and that customer service still mean something. More
by Deputydog
Employees Worked With
626 Scott Shumka, Nick Figliomeni
