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The Car Club West
Ottawa, ON
72 Reviews
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72 Reviews of The Car Club West
June 11, 2018
Not impressed Going out to buy my first car, my fiance and I chose this place because it was recommended by a friend. We had friendly service at first, very helpful Going out to buy my first car, my fiance and I chose this place because it was recommended by a friend. We had friendly service at first, very helpful but there were multiple mistakes made in the system with which cars were sold and which ones were available. We wasted time looking at a car that was already sold... having our 20 month old with us, this is a big deal. Also going to add there is no kids station at this location so it was very hard for all of us to sit down and talk about our wants and needs. Finally looked at one we both enjoyed, asked alot of questions but there were a few that couldn't be answered. We liked it and decided to pay to put a hold on it. We continued shopping and I fell in love with a car somewhere else. Lower kms, fully loaded, same price. My mind was set. So I came back to get my deposit a couple days later. I was greeted very nicely at my car, the sales person remembered me, but as soon as I told him the news... everything changed... he presented himself as sad and wanted to know what changed my mind. Being happy about my decision I told him and he ran to the manager to help change my mind. They tried everything... extra warranted, 0% intrest, added DVD player.. at this point it's like why are you doing this? You would be losing money getting me all this. Or this was all broken promises and more time wasted. Yes, I understand this is what sales is but I was alone with my little one this time and I felt cornered and being attacked. The salesman even had the nerve to try and guilt trip me "you know we put alot of work and time into this application..." All I wanted was my deposit. I literally almost cried. I finally got my deposit back and all customer service went out the window... I was refunded "here you go" and she walked away, taking the quote papers I came with. Um aren't those mine?? Went to ask about it and the manager comes out and just says "everything is done, you're good to go"... Talk about rude. All these people want is your business. Nothing more. In a good business, they would at least be happy for you in the end, and wish you a good day. More
by AuroraBora
Employees Worked With
Said his name was Evan but caller ID said Chris, Junior(manager), finance lady (can't remember name)
Helpful March 18, 2018
Don't Bother One big scam (especially their "warranty"), overpriced, shady. I wouldn't recommend this place to my worst enemy. If you want to owe tons of money for One big scam (especially their "warranty"), overpriced, shady. I wouldn't recommend this place to my worst enemy. If you want to owe tons of money for several years on a car that's worth less than half of what you actually owe, go here! More
by jjinstereo
Employees Worked With
They change all the time, who knows
August 11, 2017
Pleasurable car shopping experience Car Club provides you a car shopping experience that you would not be able to get from any normal brand name dealership. They are very personable and Car Club provides you a car shopping experience that you would not be able to get from any normal brand name dealership. They are very personable and professional. We were able to try out many vehicles and find the perfect one. Great financing options were available as well. Strongly recommend the car club. *two thumbs up.* More
by Enoch Lee
Employees Worked With
Tom and Kerri
April 07, 2017
terrific buying experience I visited the Car Club about a month ago to purchase a used 2017 Hyundai Sonata and, quite frankly, I could not have been more impressed with the leve I visited the Car Club about a month ago to purchase a used 2017 Hyundai Sonata and, quite frankly, I could not have been more impressed with the levels of service and attention that I received. As this was my first car purchase (from someone who wasn't family), I was a bit nervous and apprehensive. However, I was fortunate in that I knew what I wanted (saw/purchased during the same visit) and, as such, the entire staff there (from sales to financing and everything in-between) responded in kind, making the whole experience very quick and that much more bearable (between purchase and ownership, I think I counted a lapse of three or four days). More
by steverino
Employees Worked With
Kerri Moran, Benoit France, Nathalie Gagne, Chad ?
April 05, 2017
Had a Great Experience and Friendly Staff Had a Great Experience with The Car Club.Dean and Nathalie were great to work with both friendly and helpful. left there with no regrets. Had a Great Experience with The Car Club.Dean and Nathalie were great to work with both friendly and helpful. left there with no regrets. More
by Widow
Employees Worked With
Nathalie Gagne, Dean VanDorsselaer
March 25, 2017
excellent Nathalie & Dean were the people who worked hard for us and we are quite pleased. I would recommend them to anyone. Nathalie worked hard to get us a be Nathalie & Dean were the people who worked hard for us and we are quite pleased. I would recommend them to anyone. Nathalie worked hard to get us a better rate. James & Diane More
by suv freeks
Employees Worked With
Dean VanDorsselaer
March 16, 2017
Amazing safe, very friendly Amazing people and amazing staff I love my car so far and would go back for more service.. dean was amazing when I picked up my car, and Nathalie is a Amazing people and amazing staff I love my car so far and would go back for more service.. dean was amazing when I picked up my car, and Nathalie is amazing as well More
by Nikki_tml31
Employees Worked With
Dean VanDorsselaer
December 10, 2015
Excellent professional service very satisfied Very well professional . I would recommend them to anyone and ask for Justin and Andrew. They knew exactly what I was looking for .very friendly. Defi Very well professional . I would recommend them to anyone and ask for Justin and Andrew. They knew exactly what I was looking for .very friendly. Definitely go back thete next time More
by Lauriet
Employees Worked With
Justin and Andrew
November 28, 2015
Good customer service This used car company work really hard to get me driving what I wanted ,really good customer service ,friendly and professional at the same time .and This used car company work really hard to get me driving what I wanted ,really good customer service ,friendly and professional at the same time .and they offer good quality of cars ,its my second purchased and up to now I am not dissapointed except on tire issues but defenetly not a deal breaker More
by Enjoying my new jeep
Employees Worked With
Ben and mike
February 27, 2015
terrible business. . Went in to get a vehicle and all was good up untill they scribbled some number on paper and wanted us to sign off on that deal . My husband and I said Went in to get a vehicle and all was good up untill they scribbled some number on paper and wanted us to sign off on that deal . My husband and I said we will be in touch. The numbers on paper did not match with what we had calculated while we were waiting.. we called then back and I explained our math and everything and they were like we'll let me get all of the numbers on paper and call u back.. we waited and waited for 2 days and no call.. so we called back and we're informed we now need a strong go signer.. when they had already had on file we were unable to get if they needed one.. the thing is I called them out on the price. A vehicle they said would be less then $25,000 with tax and intrest would be no more then $31,500.. they wanted us to sign for what added up to be $42,000.. i would not recommend this place to anyone.. they r just down right evil place More
by lizard30
Employees Worked With
nick wright and murray
