Tercier Motors Ltd

Poor customer service After having my vehicle stolen, insurance informed me that the vehicle would need to have a complete mechanical inspection. I decided to have this dea After having my vehicle stolen, insurance informed me that the vehicle would need to have a complete mechanical inspection. I decided to have this dealer perform the work as in my previous career I was a journeyman technician in a GM dealership and believed that they would do the best job for me. After the inspection was completed I was informed that the vehicle would need front and rear brake pads and rotors as they are getting worn (not as a result of the theft). I decided to wait on this at this time. The vehicle was detailed within the dealer which was not what was requested and authorized by insurance. The oil was changed and a wheel alignment was completed. When I picked my vehicle up I immediately heard a rotational noise that changed with vehicle speed. I immediately returned to the dealership, after driving less than a block, and advised the service dept of the noise. A quick road test with the shop foreman and the vehicle was heading back into the shop. I later received a phone call stating that the brake rotors are warped causing the noise. I was skeptical as the noise I heard was not a brake type noise. When I returned to pick the vehicle up the second time I was presented a bill for rechecking the for the cause of the noise. I argued that the noise should have been noted in the inspection however I am now doubtful that it was ever road tested. I argued the new charge to no avail and ended up paying to get my vehicle back. Mysteriously when I drove away I noticed that there was no longer that rotational noise. How did that happen I thought. After all brake rotors don't un warp. I believe that something was not tightened up and as a result they charged me more and blamed it on the brakes that I did not wish to have them change. Upon arriving home, I removed the wheels to have a look at the brakes. The rotors have some rust on them however not severe The rear pads have about 20% life remaining and the front pads have about 30% life remaining. For these reasons I would not recommend this dealership. I am just fortunate enough to have the education and background to know when I am being taken. More