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Summit GM

Fort McMurray, AB

3.8
109 Reviews

530 MacKenzie Blvd

Fort McMurray, AB

T9H 4C8

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109 Reviews of Summit GM

June 02, 2021

Summit GM is great to deal with. They kept on top of things when I bought jy used vehicle from them and actually checked in months later to make sure everything was going well. More

by Bravenewworld86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kennedy Russell
Jun 11, 2021 -

Summit GM responded

Thanks so much for the great review. Our goal is to take care of an owner, not just a shopper. We really appreciate you taking the time to leave such kind words for Kennedy! Sincerely, Dave Bosma, Sales Manager.

March 03, 2021

Needed a replacement vehicle due to an accident and Summit GM had the best vehicle for the best price! Being in Edmonton, they made extremely easy to verify everything was just right to my satisfaction More

by Steve Reimer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Hennessey, Dave Bosma, Dennis Garcia
February 17, 2021

I bought a couple trucks through Melissa.. she made everything easy. She had the trucks cleaned..delivered to Edmonton, inspected at great price. Appreciated everything and recommend to anyone in tow More

by Jeepjeep780
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Lauzier
Mar 04, 2021 -

Summit GM responded

What a great review to read! It sounds like Melissa went above and beyond. We take pride in giving our out of town customers an experience that is as close to being here as possible, and with her thorough product knowledge, pictures, and videos I know Melissa has a lot of customers who feel the same way that you do. We appreciate the opportunity to earn your business, and we appreciate you taking the time to leave such kind words for our team! Sincerely, Dave Bosma, Sales Manager.

February 11, 2021

I had an awesome experience with sales rep Gary he was excellent to deal with.He seemed to care about my daughter driving a reliable vehicle and at a good price. I most definitely will refer him to famil More

by sunnyjames73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Andreassen
Mar 04, 2021 -

Summit GM responded

Thanks for the review! Gary takes pride in his customer service, and a lot of that is finding the right vehicle for your needs, not just your budget. He is usually able to do both. We would love to work with you again, and I’m confident Gary and our team can live up to what you expect of him. I hope your daughter has a safe, and wonderful experience with her new ride! Sincerely, Dave Bosma, Sales Manager.

Mar 04, 2021 -

sunnyjames73 responded

Thanks again and see you soon

February 08, 2021

One of the best car buying experiences I've had so far. Took some time to reach the deal I was after, but with the help of my salesman they were able to get me into a New toy for the price I wanted. More

by Cloveless
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Garcia, Khloe Hur
Mar 04, 2021 -

Summit GM responded

Hey Colton. Thanks for the review, we appreciate it. It was great working with you on this deal, and even better that we were able to earn your business, and a 5 star review. I am going to miss looking out my office window at where your Camaro was. We have a Spark there now, and it just isn’t the same. Sincerely, Dave Bosma, Sales Manager.

February 05, 2021

Easy to deal with. Friendly and knowledgeable staff and all around great service. The cafeteria is a nice feature as well with good foodI will continue to buy vehicles from this dealership. More

by s.smith777
Recommend Dealer
Yes
Employees Worked With
Dennis Garcia
Mar 04, 2021 -

Summit GM responded

That is fantastic news that you had such a great overall experience. Dennis has a lot of customers who feel the same and we love when they take the time to leave a review to share it. We appreciate the shout out to our in house restaurant as well. I think you were here for lunch, but they do have a terrific breakfast too. We hope to see you around when you are looking for wheels, or meals. Sincerely, Dave Bosma, Sales Manager.

January 20, 2021

I was hesitant, being from out of town, however, my best expectations were met by Gary Andreassen and Dave Bosma. The purchase of my Enclave was flawless and was completed in record time. Delivery to my doo More

by Don
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manon Toms, Dave Bosma, Gary Andreassen
Jan 29, 2021 -

Summit GM responded

Hey Don, thanks so much for the kind words. I know when we first spoke you had your reservations about a sight unseen purchase, and I’m proud of Gary for living up to our standards, and making you feel like you were here at the dealership yourself. Manon, Gary, and I all enjoyed working with you, and you ended up with a great deal, on a really nice vehicle. Thanks so much for taking the time to leave us this review. Sincerely, Dave Bosma, Sales Manager.

January 04, 2021

Just purchased another vehicle from Summit in Fort McMurray. Great experience but I'm not surprised as all of my purchases have been a good experience. Have dealt with other dealerships in town and Su More

by Frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor Christensen, Myron Melnychuk, Mason Klein, Michael Duncombe
Jan 29, 2021 -

Summit GM responded

Good day Frank. Thanks so much for the business. We hope your son is loving his new vehicle, and we hope that you and your family continue to enjoy working with us as much as we enjoy working with you. We truly appreciate you taking the time to leave such a flattering review. Sincerely, Dave Bosma, Sales Manager.

December 21, 2020

DO NOT PURCHASE A VEHICLE FROM SUMMIT GMC IF YOU ARE AN OUT OF TOWN BUYER !! I purchased a used 2016 GMC from Summit 2 weeks ago. (Around Dec.2, 2020). I am not from Fort McMurray and was not real comfor More

by Dale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave Bosma, Kennedy Russell
Jan 19, 2021 -

Summit GM responded

Hey Dale. Thanks for the feedback. I’m sorry we weren’t able to come to an agreement on this, and like I had mentioned to you, the thoroughness of my Salesperson, and reviewing through the communication I was scratching my head at the end of this deal as well. I certainly don’t feel as though this is a situation where we were trying to take advantage of a customer, in town or otherwise. Not every dealership and every customer have the same interpretations, and this is a reminder that we need to be even more thorough in the future. You did get a great truck, and an amazing deal, and I’m hoping that once the dust settles you can be focused on having a truck that you love, at a great price. Sincerely, Dave Bosma, Sales Manager.

Jan 19, 2021 -

Dale responded

Hi Dave. We will have to agree to disagree. When I asked specifically 3 times about any scratches, dents, rust etc. etc. and was told this Truck was mint and there were no scratches, dents or rust etc. Upon delivery I find 2 nickel sized rock chips in the doors with paint bubbling, meaning the start of rust. PLUS, the 4 to 5 foot long, 8 inch wide multiple scratches down the driver side doors. I don't care if we disagree or not if this is wear and tear or not. In my mind this is beyond wear and tear. But the fact that I specifically asked and your dealership personnel specifically lied is the issue. I had GM estimate the repairs. $2,600 to get it like new. $425 to try to power polish most scratches out. Then to have you tell me that you would not even cover the $400 power polish just showed me that you fully intended to screw me over. Yes it is a nice truck but the price was too high considering what I now have to do to fix it. I would have offered less or not offered at all. There was a private truck in Edmonton I could have purchased for $1000 less. (Same year, millage and trim, except the GFX package) but I decided A) I liked going through a GM dealer for piece of mind. and B) I liked the GFX package. But the GFX package was not worth the extra cost now that I have to spend $2,600 more to get this truck in a condition I was told it was already in. I would have even been happy if you covered the $425 power polish, but no, you instead tell me there is nothing you can do and that we should not do business together again. YOU GOT THAT RIGHT. What frustrates me the most is that GM Canada puts up with this kind of service from one of their dealers. I'm a die hard GM guy, but this really makes me question why.

December 15, 2020

Worst experience ever. Purchased a lightly used vehicle, engine light on after 10km, general manager rude & abusive when approached to sort this out. BUY ELSEWHERE More

by DTR
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Duncombe, Devon Andrews
Jan 29, 2021 -

Summit GM responded

Thanks for the feedback on your experience. I know that the issues were off a warranty extension nature, and and that we had helped as much as possible with getting the work done as quickly as possible, even though it wasn’t our shop, and made sure you had a loaner while the work was being done. We’re sorry the experience left a sour taste for you, but we hope you are now enjoying your Ford truck, and we’ll do as much as one dealership can in the future if something else may arise. Sincerely, Dave Bosma, Sales Manager.

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