Subaru of Sudbury

Right after purchasing our used subaru we noticed a problem. It took over a week of several calls to speak with someone about bringing it in. It was at the shop for a few weeks! Always having to chase for updates. They did not cover a roughly $1800 issue that existed when purchased! The car can not be used until repaired at our own expense. This was well under 3 months and didn't fall under their warranty...we still feel taken!!! We are have chosen to not pay them any more money! This is not right! Poor service at this dealership! Stay away!

Everytime I've had an issue with my vehicle, John is always there to save the day. He's knowledgeable, friendly, passionate and professional. I've owned several other brands and been to many dealerships. Never have I met someone like john. This guy knows the brand like its the back of his hand. He always makes sure I.m taken care of. I've seen him deal with the most difficult of people and still maintain his composure where I wouldn't. He's truly an asset to the team and anyone that has an "issue" with him is clearly mistaken. Even my wife will only deal with him. Seeing a solid brand, and a personable person behind the counter, is why I bought from this dealership twice now. I'm confident my cars are in good hands when I give him my keys and I know I'll always get it back in tip top shape. We need more people like him. Truly thankful they have someone like him on the team!

The know it all at the front is condescending and rude. Makes himself look like he is too busy to help you while he chats on the phone.. When i spoke with him , finally, about my battery failing multiple times , he made it seem like it was my fault and spoke to me like I was an idiot. Not really sure he should be Representing the Change this Dealership is trying to move towards. I have had great experiences with the Sales , Lynn is always awesome to deal with ,and the Quality of work done on my Forester is great . I do see there is more staff which is nice, and the woman in service was very pleasant and Happy. Sadly I would not recommend Service here, due to the overbearing know it all you walk into as soon as you open the door.