Subaru of London

Uninformed, arrogant, apathetic Service CSR By now, anyone can Google "2014 Subaru Forester front door mouldings coming off" and find many references and pictures attesting to this EPIC DESIGN F By now, anyone can Google "2014 Subaru Forester front door mouldings coming off" and find many references and pictures attesting to this EPIC DESIGN FAILURE by Subaru Motors. I’ve had this problem with my door mouldings peeling off of my doors like banana peels since the winter of 2015/2016, but nowhere could I find a solution. I did a lot of highway driving and my Forester was out of warranty by the first time that I discovered this problem. I lived with it by gently placing the door moulding back onto the door and gingerly closing the door each time. The issue never happened in the summer, but if the temperature dropped below 3 Celsius … the moulding always stuck to the body when opening the doors. … A royal PITA. I’m connected with Forester owners and knew the door moulding problem had become an epidemic, but I figured by July, 2017 there would have been a "Service Bulletin" or "Secret Warranty Extension" announced by Subaru to fix the issue. One sunny July day in 2017, my girlfriend and I stopped at LONDON SUBARU to see if they could fix the problem for me before Winter 2017/2018 arrived. No word of a lie: When I explained the problem to the young guy at the Service Department desk that day, he looked at my girlfriend and I said: "That happens to all cars." Standing beside me, my girlfriend laughed out loud and repeated the phrase "… happens to all cars" while giggling and motioning to the other customers in line behind me at the service desk. When I asked if he wanted to see pictures, he replied he used to work at a Ford Dealership and had seen the same problem all the time. When I asked if there were any extended warranties or CLASS ACTION LAWSUIT regarding this particular problem, with this particular Subaru (that could easily be referenced ALL OVER THE INTERNET) he said "No" and told me I would have to pay for any service fees to repair the issue because my car was (at 100,000Km) outside of warranty. Dumbfounded, I shook my head and walked out, NEVER TO RETURN AGAIN TO LONDON SUBARU. Yesterday (Feb. 15, 2018) I just happened to be driving by Kitchener Subaru (Gemini Motors) and had some time to kill, so I dropped in to ask the same question. The young lady working at 1 of the 2 Service Department desks INSTANTLY ACKNOWLEDGED THAT THEY KNEW OF THIS PROBLEM on the Forester, but that Subaru Motors had not even issued a service bulletin yet and were providing no direction on this problem. Instead, she came outside with me to reattach the door moulding for me, only to be assisted moments later by a mechanics' apprentice who was moving cars around the lot. The apprentice took over for the Customer Service Rep. (who returned to her desk in the showroom) and showed me how to reattach the moulding without tools and acknowledged that he had reattached the door mouldings for 3 other customers with the same problem in the last few days. So YAY friendly and smart Gemini Motors! BOO LONDON SUBARU disinterested, uniformed, arrogant CSR's. More

Easiest car buying experience Recently purchased a new Forester. Brent Erb was great to work with; no pressure, very professional and helpful, answered all of my questions. Overall Recently purchased a new Forester. Brent Erb was great to work with; no pressure, very professional and helpful, answered all of my questions. Overall, I would highly recommend this dealer and Brent in particular; the other staff I interacted with were also very professional and easy to work with. More

Sold us a lemon Forester Sold us a lemon engine that needed replacing at under 115000 km. Sold us a reliable car that would have a long life and good resale value. Engine dies Sold us a lemon engine that needed replacing at under 115000 km. Sold us a reliable car that would have a long life and good resale value. Engine dies and they won't admit it's a problem. At $130 per hr mechanic rate they offer to fix it for $7500 - the price of the car's worth. Customers are being screwed. Don't fal for the nice smiles - their product is flawed and that's why their warranty is now 7 years. Take your money elsewhere More

Problem fixed by Patrick! We have had our side mirror detection light continue to go off. It took us 4 visits to Subaru to have the problem solved (fingers crossed). The thi We have had our side mirror detection light continue to go off. It took us 4 visits to Subaru to have the problem solved (fingers crossed). The third and fourth visit, our car was handled by Patrick, the new Service Manager. He was recently hired and has bent over backwards to make sure Subaru is providing improved service. He offered us a loaner vehicle of our choice which was perfect since we were in the market for a new car and wanted to get a feel for a Crosstrek. After visit 3 the problem returned right as I left the dealership. I returned for our 4th attempt to get the side mirror detection to work properly and was offered another loaner vehicle for a week. We chose a brand new Forester this time as our loaner. We were driving to Toronto and had to use the 407 on the weekend and Patrick assured us we could go over our kilometer limit in the Forester and he would cover the cost of the 407. Turns out, after a week enjoying the loaner Forester, our problem was fixed, and we liked the Forester so much, we ended up buying one. Brent Erb was our salesperson and he also was fabulous. He never pressured us, and gave us the time we needed to make a decision. And was always considerate to our kids as they waited for all the paperwork to be signed. More

Horrible experience with service Subaru of London service is poor and they are expensive. I had a major problem with the electronic system of my 2017 Subaru Outback. I left the car in Subaru of London service is poor and they are expensive. I had a major problem with the electronic system of my 2017 Subaru Outback. I left the car in May. After three months, they have not solved the problem. They have not kept me informed, I had to call every day to know what was going on. I like Subaru cars but I think this will be my last Subaru, because of their poor service. It is a pity it is the only dealer in London. More

Key cut. I was told by service how much my replacement key was ( $140 +($50) diagnostic fee. I asked how long it would take and I was told 10-20 mins. The se I was told by service how much my replacement key was ( $140 +($50) diagnostic fee. I asked how long it would take and I was told 10-20 mins. The service lady got defensive when you relayed this - I had to remind her that SHE did not give me the quote. It's been close to an hour now. I would buy another Subaru in a heartbeat.... Subaru service is brutal ( in Calgary and Oakville). More

sloppy sales men I dealt with Mike Bunce as he was the finicial manager in charge and he was great. just before receiving my vehicle the sales man " Brent Erb" refused I dealt with Mike Bunce as he was the finicial manager in charge and he was great. just before receiving my vehicle the sales man " Brent Erb" refused to clean the car just because the dealer didn't make any money from the car. so the car was washed quickly and was very dirty from the inside. please don't use the sales man if you have to go to the same dealer More

Ken was great! first purchase of a Crosstrek Ken was attentive and quick to meet our needs even got the car out to us earlier then he expected! good communication and good service so far!!! L Ken was attentive and quick to meet our needs even got the car out to us earlier then he expected! good communication and good service so far!!! Leo and Steph More

First Subaru purchase! My experience at Subaru of London went nothing less then spectacular. Matt helped me out in making my first car purchase (WRX STI); his knowledge of t My experience at Subaru of London went nothing less then spectacular. Matt helped me out in making my first car purchase (WRX STI); his knowledge of the company and products was outstanding which made finding the right car to fit my life style a lot easier. He went above and beyond. More

disappointing SaturdayJuly 2/16, we went from Tillsonburg to London to test drive a Subaru. When we arrived at the dealer ship on Wharncliffe to our surprise we fou SaturdayJuly 2/16, we went from Tillsonburg to London to test drive a Subaru. When we arrived at the dealer ship on Wharncliffe to our surprise we found the gates closed and no one could enter their lot! Business must be really good here being closed on a Saturday and all the other car dealerships open! On the internet it shows their dealership open Saturday 8a.m.until 5 p.m.? When I arrived home I called the dealership and to my surprise once again there was no recorder or message on their phone system informing customers of their days open and their hours. Very disappointing experience! More