Strickland's Automart Windsor

Stricklands lakeshore Manny Neves was awesome with me. I'm an older woman on my own and Manny made me feel like he cared and because of him I felt confident that he would e Manny Neves was awesome with me. I'm an older woman on my own and Manny made me feel like he cared and because of him I felt confident that he would ensure I got into a good vehicle at a good price, even though I didn't have a man with me. On the other hand, the finance man Joel Johnston, was very arrogant and rude. He made me feel very insignificant. The first day, he had me sign a purchase agreement which stated 15,000 approx. Total. He told me 8.9% financing. I wanted to talk about warranties but I felt rushed out and he never spent any time discussing things with me. I had mentioned that I wanted to know what warranties were avail. But I was flustered due to his arrogance. I was told i would be picking up my car on Tuesday January 2.. Joel called me Tuesday evening. My car wasn't ready, possibly not for another day or 2. I was fine with that. But I questioned the purchase agreement because he said my payments would be much higher than my calculations. He said oh well the percentage of interest is gonna be 10.49 now. That's a huge difference. I asked if I got a cosigner would it help. He said 'probably, I'm not sure. He did not offer me the option of taking that route. We hung up . I again calculated the numbers but they didn't add up. I sent him a text saying please get the numbers straight. I'm not buying a big mac. Now, on Friday when I picked my car Up, Joel was extremely rude. Wouldn't even speak to me. I mean extremely rude. Manny finished up. My friend was with me. I was handed a second purchase agreement to sign. There was added charges that were not discussed or explained to me. The total cost went from 15804.90 to 17295.18 plus the interest loan % almost 2 points higher. Nobody called me during the 3 days till Friday, to discuss this price increase, interest increase, nothing. Nobody apologized. Manny was very professional. Joel is truly an embarrassment to your company. Nobody got in my car with me to show me how to use some of the features. Nobody went over extra charges with me such as ppsa charge. This was a 670.61 charge. I think I deserved an explanation so I could understand my agreement. I also wanted new plates. Manny and I discussed this in detail because I was joking on the first day I went in , that I was almost as excited about new plates as I was about the car. My plates were over 10 years old. On my 1st and 2nd agreement a 177.00 charge was added for License fee. This included new plates. On pick up day, they put my old plates on. The charge was still on my agreement. I'm happy my friend noticed. But even so, they only gave me 25$ back. I'm sure it's more than 25$ for new plates and I'm now stuck with old worn out plates till next year and i will have to pay more than 25$ when I do get new plates. All in all Manny did a decent job yet Joel took all of the excitement of getting a new Car, out of my experience. I actually felt like I was bothering Joel when I came to pick it up. More

Easy Process & Great Customer Service I pass Stricklands on my way to work every morning and I always wanted to stop in but I always came up with an excuse of my car will be fine, I can't I pass Stricklands on my way to work every morning and I always wanted to stop in but I always came up with an excuse of my car will be fine, I can't afford it right now, etc. I had been watching the Stricklands' website and always saw the great deals they had on Chevy Cruzes. Finally, I gave them a call to ask some questions that I had about buying a car since I had never actually bought a car before. Manny answered and invited me down to work out the numbers and actually look at the car. When I got there a few minutes later, Manny had already gotten the Cruze quickly cleaned and ready for a test drive. I took out the car and was pretty much ready to buy it. Manny told me there was a car that was exactly the same down to the colour with a few more kilometres on it for $1000 cheaper. I ended up choosing that one. Joel, in the business office, was very straight forward and up front with me about the extras that could be added (i.e. extended warranty, etc). He told me what he would recommend but he didn't pressure me and let me choose what I wanted. I left there extremely happy and excited to pick up my car a day and a half later. I picked up my Cruze yesterday and it was a quick process of signing a couple more things and switching the plates. Then the keys were mine! The car is great and the deal I got and all the stuff included in the car is amazing. I was very happy with the whole process and I am glad I went. It was an easy process and the customer service I received was great! I will be recommending Stricklands to any one who mentions to me they are looking for a car. Thank you Manny, Joel & Stricklands. More

Great vehicles at a great deal I Bought my new family runner just last week and totally love it, great service absolutely recommend going i dealt with kevan, very nice guy I Bought my new family runner just last week and totally love it, great service absolutely recommend going i dealt with kevan, very nice guy More

Transparent Deal & Easy Choice Selection was a piece of cake because of the research I did before visiting. But the sales person did a very good job in showing me the alternative op Selection was a piece of cake because of the research I did before visiting. But the sales person did a very good job in showing me the alternative options when I couldn't find the car that I saw online (Car was sold out!!) The other thing that I liked about the dealership is they are transparent about even the smallest problems with the car. Mine had two spares re-painted. Cons: * I felt the interest rates are pretty high as compared to the other dealerships I've seen. Best they can do is 5.9% p.a for a good credit. * No extras on the car - A good set of floor mats with the car would've been nice. More

Very pleased My husband and I were very pleased with our experience we bought a Chevrolet Equinox and very pleased with it. We feel we got value for our money and My husband and I were very pleased with our experience we bought a Chevrolet Equinox and very pleased with it. We feel we got value for our money and the service department made sure any issues with the vehicle were addressed before we picked it up. Thank you all. Jennifer Wye More

Easy purchase Very easy to work with. Good price, all of the info needed is right there. Good deals. A little bit high pressure toward the end of the month with dea Very easy to work with. Good price, all of the info needed is right there. Good deals. A little bit high pressure toward the end of the month with deals that only last a few hours, but still better than not having those deals. More

Very pleased with everything. Eric was very efficient I would not only recommend Strickland's to anyone that is looking for a vehicle but I truly enjoyed the experience of working with Eric. He is so per I would not only recommend Strickland's to anyone that is looking for a vehicle but I truly enjoyed the experience of working with Eric. He is so personable he really made this a fun experience, I have never experienced that when I purchased a car before. I believe that says alot about him as a person but his ability to interact with people. I gave a few of his cards out and will always recommend him to anyone. Because I was in an accident I felt secure in knowing that Eric was taking care of everything for me. Truly a very pleasant experience. More

Good Vibes! Our experience dealing with Grainger at Stricklands.....and the entire team was Great!! They live up to the promise of no hassle and are a great bunc Our experience dealing with Grainger at Stricklands.....and the entire team was Great!! They live up to the promise of no hassle and are a great bunch. We went in not knowing exactly which vehicle would work for our specific needs (and wants) They were patient while we waited to make up our minds, like we do in all purchases...I was impressed by how professional the entire team was. The entire dealership had a really positive vibe about them and they work really well as a team! Way to go guys! Specifically Grainger who helped us sort through the process at our pace and with our accessibility needs in mind, I was impressed by the proper terminology he used (not every person understands the accessibly component in car buying, but Grainger did) We are thrilled with the recent purchase and experience there We're excited that we found what we wanted in a "used" car.... our philosophy of Buy Used...Save the Difference, worked once again at Stricklands More

Amazing experience with Kevan Borges I was pretty nervous coming in to trade my car, as I have never done so before. Pretty new to everything that it involved as well. Kevan was so k I was pretty nervous coming in to trade my car, as I have never done so before. Pretty new to everything that it involved as well. Kevan was so kind, and polite and really made me feel comfortable while I was trying to understand the finance end of things. I can tell he actually knows what he's talking about when it comes to the mechanics of a car aswell, which is also reassuring. I would definitely say, Kevan has changed the way I feel about car dealerships. I will be recommending his services in the future for sure! Thanks! More

great dealing quality great business experience with them , highly recommended ,excellent service, great offers. just bought 2017 Chevrolet cruze at great prize ..it was xx great business experience with them , highly recommended ,excellent service, great offers. just bought 2017 Chevrolet cruze at great prize ..it was xxxx lot of a good deal More