Stratford Hyundai

Wow I am truly speechless. ....I have bought 13 new cars in my life time and I have never received anywhere close to level of customer service that was provided to me. I met the ....I have bought 13 new cars in my life time and I have never received anywhere close to level of customer service that was provided to me. I met the entire staff and they were all amazing! I worked with Marty and Cody, they selected the perfect venue for me and got me and amazing deal on a winter tire package. I later went over finance options and Neeten helped me ensure my vehicle was fully protected! Jim the sales manager had to make some extra phone calls to head office to get the deal done for me! Wow what an amazing experience! Thank you Stratford Hyundai for truly going the extra mile. More

I had the best experience here! Jim took great care of me. He meets every customer at the store :) Jim took great care of me. He meets every customer at the store :) More

Amazing and seamless experience at Stratford Hyundai the entire team was amazing. Cody Jim And Tim all helped to find the perfect vehicle for our family! Would highly recommend this dealership to anyone! entire team was amazing. Cody Jim And Tim all helped to find the perfect vehicle for our family! Would highly recommend this dealership to anyone! More

Buyer beware. My experience with Stratford Hyundai felt sneaky and dishonest from start to finish. I did not feel treated fairly as a customer and would strongly r My experience with Stratford Hyundai felt sneaky and dishonest from start to finish. I did not feel treated fairly as a customer and would strongly recommend choosing another dealership. This is a warning to others. More

I genuinely did not think a dealership could fumble every step of a customer experience this badly, but Stratford Hyundai has proven me wrong at every turn. What started with a simple, straightforward agreem step of a customer experience this badly, but Stratford Hyundai has proven me wrong at every turn. What started with a simple, straightforward agreement spiraled into months of incompetence, ghosting, and complete disregard for accountability — topped off with a car that has been a disappointment from day one. When I purchased my vehicle, one major concern was the set of brand-new winter tires I was essentially “losing” from my previous vehicle. I was assured — repeatedly — that Stratford Hyundai had four Firestone winter tires in storage, that they would transfer the ownership to me, provide one year of free storage, and handle everything seamlessly come winter. None of that happened. The agreement wasn’t written at the point of sale, but I was reassured multiple times that “it’s all taken care of at the shop level.” That trust was a mistake. Winter arrives. I do my part: I book early, confirm multiple times, show up on time, and sit in the service waiting area for an hour and a half — only to be told they have no record of my tires. No notes. No transfer. No storage. No responsibility. I was told they’d “fix it,” order replacement tires, and follow up. They didn’t. I had to chase them down like I owed them money — not the other way around. Finally, after persistent follow-ups, I am told the tires are “ready.” Given their track record, I refuse to let them touch my vehicle again and instead take the tires to my trusted local shop. And that’s when I learn the final truth: • They are NOT Firestones. • They are cheap off-brand Chinese tires. • They are NOT on rims. • They are the WRONG SIZE for my vehicle. The fact that a dealership provided winter tires that don’t even fit the vehicle is not a “miscommunication.” It’s negligence. But unfortunately, the problems don’t end with the tires. Let’s talk about the vehicle itself. The battery is an absolute disappointment — draining constantly on normal drives with none of the stability or efficiency I had with my previous Hyundai Ioniq 5. This new vehicle is smaller, yet somehow gives me worse range. It feels cramped, underpowered, and like I downgraded in every meaningful way. Yes, I ultimately made the decision — but I was heavily steered into a vehicle that, in hindsight, never made sense for my needs. That part I own. The rest? That’s on Stratford Hyundai. The combination of false assurances, disorganization, lack of accountability, zero follow-up, and delivering the wrong tires — along with a vehicle that has underperformed from the moment I drove it off the lot — makes this one of the worst dealership experiences I’ve ever had. If you value honesty, competence, safety, or even the basic expectation that a dealership knows which tires fit which car — take your business anywhere else. More

they have changed my wheels with the winter ones on my Venue 2023. The tech forgot to ad air and the pressure were bellew 28 psi..I came back and asked them to fix the pressure, ..worst than a request to Venue 2023. The tech forgot to ad air and the pressure were bellew 28 psi..I came back and asked them to fix the pressure, ..worst than a request to the government, the two clerk told me, they dont have gauge, they don’t have a tech available…horrible service, next time I’ll go somewhere else for the service. More

Got our vehicle appraised for roughly 28000 over the phone with plans to trade it in for a 2024 palisade. Made an appointment with Jim Radyk. We arrived at the appointment to learn he was dealing with phone with plans to trade it in for a 2024 palisade. Made an appointment with Jim Radyk. We arrived at the appointment to learn he was dealing with two sets of clients the entire night going back and forth between clients. On top of that he told us After chatting for a while that the 2024 palisade we made an appointment to come see had been sold that very afternoon. Why not tell us before we drive an hour and getting a sitter for 4 kids? Very shady and unprofessional. I would never go to Stratford Hyundai again. More

Poor service ,no follow up cars on repairs car sat for two weeks with no one looking at it . two weeks with no one looking at it . More

Do not buy from this company. My brand new Kona has broken down and left me stranded 3 times within the first 2 months of having it. The customer service is horrendous, they will My brand new Kona has broken down and left me stranded 3 times within the first 2 months of having it. The customer service is horrendous, they will not take accountability or do the bare minimum. They struggle to even provide a rental car. This is by far the worst experience I have ever had. I cannot believe this company allows an unsafe car on the road. Disgusting. More

I want to draw attention to the supportive assistance provided by the team at the Stratford Hyundai, Service Department. Last week I noticed a concerning message on my instrument panel. I was sure I had provided by the team at the Stratford Hyundai, Service Department. Last week I noticed a concerning message on my instrument panel. I was sure I had mistakenly pushed some button to get this message. I went to my local dealership but given I did not have an appointment with a technician they were too busy to look at my car. I called Stratford Hyundai where I purchased my car and they immediately provided support: Tim tried to problem solve with me over the phone but I was not able to get this message off my instrument panel. I asked if it would be possible for someone at the service department to look at my car if I came to Stratford. Tim advised yes, a technician could look at my car. I live an hour from Stratford and when I arrived Meg ,the technician, immediately came out to my car and showed me what button I had accidentally pushed. Meg also showed me how to correct this problem. This process took 5-10 minutes. Later that day Tim text me to find out if I was satisfied with the resolution of the problem. Tim and Meg went above and beyond to provide assistance and support. I’m glad I purchased my car at Stratford Hyundai, but instead of changing to my local dealership I continue to drive the hour to the Stratford dealership because of their Service Department which is dedicated to providing assistance to customers. When it’s time for me to purchase a new car I will do so at Stratford Hyundai, given I know the quality of service and support I have always received over the past 6 years that I have been attending the Service Department for regular car maintenance. Thank you again Tim and Meg for taking the time to help me and ensuring that I was satisfied that the problem had been resolved to my satisfaction. Sincerely Very Satisfied Customer More