I bought a 2012 Elantra end of August but was not ready until September. Coming home from the dealership I heard a loud clicking sound and there were what looked like water stains on the windshield.When I got home checked the car and noticed there was a brake light and 2 other lights burnt out.I called the dealer right away. I had to take the car back and leave it there to be fixed. A few days passed , I called everyday and left a message for the salesperson . Finally they called to say it was ready everything is fixed.When I went to pick it up the stain and noise was still there they only changed the bulbs and said the hubcap was changed.Waste of my time dealer is more than half an hour away. So had to leave the car again they said they will change the rim as it may be dented. Another couple of days passed.Finally picked the car up just before closing and noticed it was pulling to the side when driving on the highway and there was another noise. Checked tires and noticed there were now two different tires in the front and the different tire had a broken hubcap and the engine guard was broken . Called the dealer again, it's been over a week since I bought the car and I am still driving my old car, they said the car came with one different tire ( not true) and they won't change the engine guard even though it was not broken when I bought the car, but they will have someone clean the windshield. I called and left messages and sent emails with no response for over a week. Finally at the end of September I was able to speak to the salesman who became rude and he said the windshield guy will contact me.Which he did and the windshield was cleaned. Now the car is jerking but the one month warranty is over, even though I probably had the car for about two weeks of the month. So I am left with an odd tire, broken hubcap and engine guard still a noise and now a jerking car, I had less problems with my old car.This dealership advertises that they have a 120 point inspection and offer peace of mind for all used vehicles Obviously this car was not inspected and I do not have peace of mind. Very bad customer service. Will never buy a car from them again
Oct 21 update
The car was jerking so badley couldn't drive so took it to a garage at the end of my street. The echanic checked the oil and said the oil was low and what was there was so black I must have driven for over 5,000 km told him I just gor the car for barely a month so he added oil so I was able to take it to a dealer closer to me. The dealer was surprised I was sold the car in this condition, but I had to pay for them to do the diagnostic. It showed the transmission sensor was already flagged and it should have been changed before I got the car, so they fixed it.
Since there was still no response to my emails and phone calls,I took the car back to the dealer I got it from,and showed the manager ( who could not or would not speak to me in english) the report.. He was trying to say it could have happened after I got the car, just making excuses, Finally after argueing and complaining he said I can leave the car and they will check everything. I told him I did not trust them since I was promised the last three times that everything would be fixed and I got the car back with some other problem or damage.
Well another guy heard me say I didn't trust them so he came to find out why. The manager tried to say everything was under control but this guy insisted and he saw how upset I was. He introduced himself as the VP so I explained what has happened since I bought the car and showed him emails that were not responded to etc. He was very upset that I was given the car in that condition and was treated like that. He said there will be an internal investigation and he promised if I left my car there he would make sure everything was done. So I left the car. They fixed everything and also installed a remote starter as compensation for my troubles.
They did the right thing in the end but I still would not buy from them again. It was just too much trouble for about a month and a half to get the right thing done.If the VP had not taken over they would not have done anything. Lesson learned