St-Laurent Hyundai

⭐️ Très décevant. J’étais réellement intéressé par un véhicule et j’ai fourni rapidement les photos et informations nécessaires pour évaluer mon véhicule en échange. M J’étais réellement intéressé par un véhicule et j’ai fourni rapidement les photos et informations nécessaires pour évaluer mon véhicule en échange. Malgré cela, pendant une semaine et demie, aucune nouvelle du directeur responsable de la décision sur la valeur de mon échange. Aucun suivi, aucune réponse. Pendant ce temps, l’agent web a fait de son mieux pour me tenir informé et je tiens à souligner que son service était très bon. Malheureusement, le manque de sérieux et de communication du directeur a fait en sorte que le véhicule qui m’intéressait a finalement été vendu à quelqu’un d’autre après une semaine et demie d’attente. L’agent web m’a même recontacté par la suite pour s’excuser et m’a dit qu’il allait en discuter avec son directeur, reconnaissant que la situation était inappropriée. Quand un client est sérieux et intéressé par un véhicule, un minimum de suivi et de communication serait la moindre des choses. Expérience extrêmement décevante. More

Déception à tous les niveaux ! Acheter une voiture devrait être simple et excitant. Mon expérience avec xx-Laurent Hyundai fut totalement l'opposé. Si vous pouvez choisir votre Acheter une voiture devrait être simple et excitant. Mon expérience avec xx-Laurent Hyundai fut totalement l'opposé. Si vous pouvez choisir votre concessionnaire, allez ailleurs. Spécifiquement, j'ai fait affaire avec le département des véhicules d'occasion pour l'achat d'un démo certifié, un Palisade 2024. Voici les raisons de mon expérience désagréable. 1. 26 JOURS entre la signature et la préparation de mon véhicule. C'est clair qu'une fois qu'ils m'ont fait signé, je n'étais plus une priorité. Pendant ce temps, j'ai payé des assurances dans le vide. 2. Le taux d'intérêt inscrit noir sur blanc sur l'offre d'achat signée a été modifié le jour de la livraison. J'ai dû me battre plus d'une heure pour faire valoir mes droits. 3. Le directeur qui conduisait mon démonstrateur fumait dans le véhicule. L'équipe de préparation a dû traiter l'intérieur pour éliminer l'odeur. 4. LE PLUS GRAVE : On m'a convaincu de payer plus de 3 000 $ + taxes pour une certification garantissant une couverture prolongée jusqu'en mai 2031, en me montrant la date de mise en route sur le Carfax . Une fois le véhicule remis, on m'informe que le Carfax « se trompe souvent » et que ma garantie se terminera en septembre 2030 — soit un an de moins que ce qui m'a été vendu. Ce point n'est toujours pas réglé. Mon vendeur semble plus occupé que le premier ministre : appels sans réponse, messages vocaux ignorés, réponses occasionnelles à mes textos. Date de livraison, taux d'intérêt, durée de garantie — rien de ce qui a été promis n'a été respecté. Des heures et des heures perdues à gérer tout ça. Restez loin ! More

UPDATE: I was told to call Wednesday for a courtesy car. I did—twice. No answer, no callback, and John Harry? Completely ghosted. If you're into being ignored and lied to with confidence, this place deliver I did—twice. No answer, no callback, and John Harry? Completely ghosted. If you're into being ignored and lied to with confidence, this place delivers. I brought my car in mid-May for a recurring check engine light issue, but despite multiple visits and repeated requests for updates, the dealership provided only vague responses and no clear timeline. After weeks of delays and frustration, Hyundai Corporate advised me to keep contacting the dealership, but they continued to stall and failed to communicate properly. The dealership promised an update email on June 9th but never sent it. When pressed, I learned my car had been sitting untouched since May 20th. Requests for a loaner car were denied until parts arrived, with no firm dates given. After persistent chasing and poor service, I warned I would file a complaint with the consumer protection office. As of June 19th, I remain without my car or meaningful updates. The whole experience has been unprofessional and unacceptable, especially with the vehicle under warranty. More

I went to this dealership for a recall about a fuse, they decided (without consulting me) to remove the undercasing of my car and bled the brakes. I had a second recall for the following week, where they we decided (without consulting me) to remove the undercasing of my car and bled the brakes. I had a second recall for the following week, where they were supposed to put an anticorrosive agent on the underside of my car, but not on the same day (I had to find a car since they were keeping the car for the day). After bleeding the brakes, they told me my car was too dangerous to drive in this condition and refused to return my vehicle stating that they had to keep it till next monday (7 days) . After calling my representative, and talking to Mr Racine, we came to an understanding that they could fix my car and return it to me the same day, without any cost to me, the brake lines now being part of the recall. You have to persevere and ask to talk to a superior in order to fix the situation. All in all, what started as a bad situation and got worse, got fixed by talking to a superior, in this case a Mr. Racine. He fixed the situation to the satisfaction of both parties. I gave them three stars for the time lost and the different answers given until I met with Mr. Racine who, although, started out very sarcastic, still ended up giving me satisfaction. Case closed, although it took time, it has a happy ending. Thank you Mr Racine! I have to mention that this was a recall, with no charge to me, but still, I am in my right to be kept abreast of what work they decide to perform on my vehicule, before it's done. I came in for a fuze recall and ended up having my brake lines changed. Was not ready for it and lost half a day! More

Très bon service de la part de l'équipe xx-laurent Hyundai, le vendeur a su répondre à toutes mes questions efficacement. L'équipe fut très efficace pour répondre à mes exigences en finalisant le tout Hyundai, le vendeur a su répondre à toutes mes questions efficacement. L'équipe fut très efficace pour répondre à mes exigences en finalisant le tout en une journée. Je recommande ce concessionnaire à tous. More

Excellent service!!! We bought our car at St-Laurent, Place Vertu. The service was excellent, very professional and helpful. We would like to reccomend this place. Stu We bought our car at St-Laurent, Place Vertu. The service was excellent, very professional and helpful. We would like to reccomend this place. Stuff was very friendly, good knowledge, prompt delivery... Thank You guys, we love our new car, You are amazing!!! More

They use ILLEGAL sales tactics Don't let them fool you, in Quebec, the advertised price of a used vehicle by law should be "all-inclusive" and cannot be raised. They tried to charge Don't let them fool you, in Quebec, the advertised price of a used vehicle by law should be "all-inclusive" and cannot be raised. They tried to charge me an extra $500 for "administrative costs" on top of the advertised price which is illegal and refused to drop the extra fee even after I mentioned that consumer protection prohibits this practice. Going through the reviews I found I'm not the only one who had this experience. If you catch them in the act, please call "l'Office de la protection du consommateur" - it's a $2000 fine for every occurrence. More

TRES BON SEREVICE Tres bon service de l'equipe de hyundai saint-laurent que ca soit pour les directeur et les vendeur je recommande ce concessionaire a tout le monde Tres bon service de l'equipe de hyundai saint-laurent que ca soit pour les directeur et les vendeur je recommande ce concessionaire a tout le monde More

Horrible and rude service I brought my car there to be repaired when I got it back they had broke the mirror housing.When I spoke to the manger his name was Tony,He said when t I brought my car there to be repaired when I got it back they had broke the mirror housing.When I spoke to the manger his name was Tony,He said when the car is left in the parking lot they are not responsible for the damage on the car.They had the keys how can this be ?????? OMG.!!! Never go back there again horrible service More

Extremely shady practices...stay away Bought a new 2012 accent in Sept 2011 and have been using this garage since I drove the car off the lot. Sales guy was pushy from the get go and the c Bought a new 2012 accent in Sept 2011 and have been using this garage since I drove the car off the lot. Sales guy was pushy from the get go and the car took longer than expected to arrive at the dealership on top of that I was charged a 'transportation fee' for the car to be shipped to the dealership (how is this my responsibility? Add it to the car's price!) but I let that slide. After 4 years of ridiculously high service costs (e.g. 99 for a simple brake inspection/cleaning or an alignment or 70 to change winter tires or for a simple oil change) I reached my breaking point last week when I was told I needed new front brakes as mine were almost metal to metal (less than 2 mm, the service advisor explained) despite the fact that I experienced nothing out of the ordinary when using the car: no pulsation when breaking, no screeching, etc. I was told this was an urgent matter and that it would cost about $500 for new front brake pads and discs. Took my car to multiple other garages for a second opinion since then and finally ended up checking them myself only to find out there is still at least 7mm left on them (not even halfway used...front is 12 mm new, back is 10mm new). This leads to me question all the other 'repairs' I've had to have done on the car over the years...new back brakes, calipers, etc. Was that even necessary? They've lost an extremely loyal customer...I will never take my car to this dealership again and I strongly advise everyone to stay far away from this dealership even if the car was bought there...total ripoff. I will be filing a formal complaint. More