Spinelli Lexus Lachine

Very good service- efficient and timely. Clean and polite valet service as well as on time and pleasant. polite valet service as well as on time and pleasant. More

Mr Richard Chen is very friendly and patiently explain all the details about the vehicle and offer the best of payment options. He also introduces all the important functions I need to know when I pick up all the details about the vehicle and offer the best of payment options. He also introduces all the important functions I need to know when I pick up my vehicle. More

***STAY AWAY FROM THIS DEALERSHIP*** worst customer service from this Mickey Mouse run dealership, I have never in my life delt with such a poor customer service dealership then this one. I called in t service from this Mickey Mouse run dealership, I have never in my life delt with such a poor customer service dealership then this one. I called in to inquire about a Lexus they had for sale as I’m from out of town. In the beginning I was going back and forth with the sales guy Martin Lemire and to finalize the deal the vehicle had a few scuff which I asked if they can fix it since I will be spending quite a bit of money but with his false promises he was suppose to get back to me but never did. Next day I called him many times call the dealer emailed the sales manager Roberto Diano, what a cl*wn this guy is. So rude on the phone I am not sure how he is even still working here and the group that owns this dealership hasn’t fired him yet. Soo rude and arrogant I don’t know where to start. Having this Roberto guy as a sales manager is a joke. I then contacted the GM Martin Laberge and in the beginning it was nice talking him but his true side came out where he expect me to pay for damages on the vehicle they are selling… how does that make sense?? When your selling a Lexus Certified vehicle which on the Certified Pre-Owned check list it states (body and bumper free from damages) clearly it wasn’t and they wanted me to pay to fix that when it should of been the dealer covering that cost of that. I then told him I will go forward with the deal as discussed with the sales guy you don’t have to fix the damage. I then told him it’s been 1 day now since the sales guy was suppose to send me videos of the car, carfax history which I had never gotten and then the GM said he have everything sent to me tomorrow ( 3 days now) and I still haven’t gotten any call from the sales person GM or anyone or no follow up. I’m not sure if the owners of this group know how poorly run this dealership is as the customer service is so horrible. I’m definitely not buying a car from them now. Even other customers have written reviews before stating how bad this dealership is and how rude this Roberto Diano guy is. I will be sending a email to the group owners aswell so they can know how poorly run this place is. STAY AWAY FROM THESE GUYS. SPEND YOUR MONEY AT ANOTHER LEXUS STORE WHERE THEY RESPECT YOUR TIME AND YOU AS A PERSON. NOT THIS MICKY MOUSE PLACE. More

I have been dealing with Pat Lobianco for the maintenance of my Toyotas and then Lexus for many years. I have always received consistent excellent service. He has a qualified staff that makes servicing my of my Toyotas and then Lexus for many years. I have always received consistent excellent service. He has a qualified staff that makes servicing my vehicle enjoyable. Jean-Michel my service advisor is extremely efficient and pleasant. Also check out their car detailing service. In my view it's the best service and value. My car always looks new! More

My sales rep Richard Chen is very friendly and patient, he took a lot of time to explain all the details about the vehicle and payment options. Also Melanie from financial services is friendly and patient he took a lot of time to explain all the details about the vehicle and payment options. Also Melanie from financial services is friendly and patient also. More

When my 2004 LS460 hit 200kms I decided to change all four shocks plus a few other little things that I wanted fixed. Just picked up my car today and I think my car drives as new as the day it left the s four shocks plus a few other little things that I wanted fixed. Just picked up my car today and I think my car drives as new as the day it left the showroom. Sure I could’ve brought my car to a regular mechanic shop that I also frequent but for a big job like shocks I know I made the right decision. More

The salesman, Martin Lemire, and Mélanie Pittarelli (Finance) were extremely professional and made me feel welcomed from beginning to end. Mélanie did not give up to get my finance. Very impressed with (Finance) were extremely professional and made me feel welcomed from beginning to end. Mélanie did not give up to get my finance. Very impressed with her work and effort and they both kept me informed every step of the way. I am now a Lexus client for life. EXTREMELY SATISFIED with dealership. Thank you. More

Jean Michael keeps on doing his good job. No matter what the problem is, he is always there to help me. Thumb up to Ivan Wong too. He always keeps good customer relation even after the sale. Keep up good wo the problem is, he is always there to help me. Thumb up to Ivan Wong too. He always keeps good customer relation even after the sale. Keep up good work guys. More