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Southgate Audi

Edmonton, AB

3.4
79 Reviews

1235 - 101 Street SW

Edmonton, AB

T6X 1A1

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79 Reviews of Southgate Audi

May 08, 2020

I am Brian I bought a used s4, they promised repairs but did nothing after taking my money. It’s been about three months. I have asked for resolution but they demand I come in, yet they know I work out of t More

by albertaholdingsgroup
Recommend Dealer
No
Employees Worked With
Danny Kwok
Aug 10, 2020 -

Southgate Audi responded

Hello Brian, Your S4 repairs was completed after your delivery two years ago in May of 2018. We did not hear from you until late of recent in 2020. We apologize we cannot full fill your list of stipulations that you have provided after two years of ownership of your S4. We do encourage and recommend that you do not have spaced out wheels to prevent further damages to your fenders of your S4. - Southgate Management Team

Aug 11, 2020 -

albertaholdingsgroup responded

From my records I received my car back from the promised painting end of October 2018 and the paint failed again in the winter of 2019/2020 in which it was on stock wheels the whole time. When I took it to your paint shop I was told from your own guy that they just sprayed over the other shop’s paint that was peeling and that's why it was there in the first place. He informed me the only way to stop this was to do the job right where it would need to be stripped back to the metal and repainted. In October 2018 I was told it was going to be done right at the time. Why has this not been done as per deal made? Why don’t you care about providing what you promised and stop focusing on the time it took to fail the second time. Your “cheap cover up shop” did a shoddy cover but you had kept that information from me. You cannot take advantage of the time in which you kept information from me.

April 01, 2020

Awesome car buying experience. Another great experience dealing with Southgate Audi. Just bought a new 2020 S7 from Ron Kohlman and was very pleased with all the interactions. Hav More

by Valgus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron, Kathy Lam
January 31, 2020

Engine failure after couple months Bought a used car in October 2019 and was initially very pleased with the deal I got and the customer service when purchasing. My salesperson, Courtne More

by Tom
Recommend Dealer
No
Employees Worked With
Courtney, Chris
November 01, 2019

MONEY GRUBBING DEALERSHIP!!!! RUN!!!! TYPICAL MONEY GRUBBING DEALERSHIP I went to buy a car there, spent two days going over the deal on the phone. they decided to go behind my back and se More

by brad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
DANNY / RORY
Aug 10, 2020 -

Southgate Audi responded

Hello Brad, We apologize about the Sales experience you have encountered. Unfortunately with the nature of every Pre-Owned vehicle is unique on its own, we have sold the vehicle based on first come first serve basis. There was no deposit at the time of your offer to our Audi Brand Specialist. Our client was physically at our dealership to make the purchase at the time and you were over the phone inquiring about the vehicle trying to negotiate. Kind Regards, Southgate Audi Management Team

October 01, 2019

Agree with the dishonest service Similar to what someone reviewed on here they trick you when you re trading in your vehicle. Be careful as you ll end up paying more. Get whatever the More

by mrne mel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ron
June 13, 2019

Great Customer Service of Southgate Audi I visited on this last Saturday to the dealership on June 8 2019 and was provided with excellent service and guidance in the purchase of my favourite More

by Raza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Akram Altabbaa and Ron Kohlman
April 20, 2019

Great service I was shopping around for a newer car at different dealers in Edmonton. Felt like I was being prayed on by salespeople everywhere. At Southgate Audi a More

by Wayne W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Dawes
January 23, 2019

Lots of trouble with service department I've had very bad luck dealing with their service department. Nothing ever gets fixed. I'm going to give them one more opportunity to make things righ More

by AudiRegrets
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Terry
May 25, 2018

Won’t shop anywhere else! I am on car #4 with this dealership. (Two new and two used) Bought my last two cars from Ron. He knows the vehicles and is easy to deal with. More

by TrevorFillo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron, Terry and Norman
March 14, 2018

Great Experience I have bought 7 vehicles from this dealership and the same salesman every time. Ron Kohlman has always been professional and conscientious. He really More

by Thomas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Kohlman
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