South London INFINITI Nissan

Absolute Garbage (Infiniti Service Review) Horrible staff. Very rude, god awful attitude, un-welcoming, condescending, no emotion, no smiles, no work ethic, no profess (Infiniti Service Review) Horrible staff. Very rude, god awful attitude, un-welcoming, condescending, no emotion, no smiles, no work ethic, no professionalism, under-staffed, very socially awkward and don't acknowledge your presence/arrival, ALWAYS trying to upsell or rip you off.... They don't call you when your car is finished, I always go find it done myself or they claim they 'attempted to PA me'. They tell you it'll take 1 hour on drop-off to avoid shuttling, but it always takes 1:45 to 2 hours. There is like one guy in the back doing all the work, clearly trying to cut costs. They (service) either hate all hate their job or the place is under-performing. Even the parts guy acts like a robot. Everyone just makes you very uncomfortable there. Its even worse on the phone (see below). They may have been good a long time ago (diff staff?), but recently they aren't cutting it, and this places needs a major overhaul (see recent reviews). Its a shame because Infiniti is great, and they have bush league dealerships like this running their name. Its funny because it seems the other departments/staff are nice and useful, but service is this place's downfall. Yesterday they claimed to fix a part (underbody splash guard) in my car, and charged me over 50$ for it without even asking me or telling me what they were going to do or if I wanted them to do it (I simply asked them to take a look at my splash guard, and suggested maybe removing it if it was damaged, as I felt it was causing noise from under my car) When home, and upon inspection it was clear they had not TOUCHED it, loose screws, missing screws, they were probably hoping I did not notice it for a while, and when I did I'd take it back for another 'repair'. Literally 50$ for maybe a 1 minute job of their thieving tech tightening the other screws is my guess. I wonder if they actually do the work they say they do when I go (oil changes etc..) Once you lose a customer's trust in this business, it is gone forever. My suggestion is to always check to make sure they did the job when you leave there, also check your engine bay and car for missing parts/tampering while you're at it! They are the definition of a STEALERSHIP. Never, ever going back again. If I have to I will drive to Kitchener instead. My previous experiences with them have been xxxx poor as well. No professionalism or respect by the staff, as long as Haynes and Purdy are there, this dealership will never have the prestige of an 'Infiniti' dealership, I'm shocked they are still there actually years later (especially Purdy). The job market must be thin. They need to learn from Inifnitis I've visited in Cambridge and Kitchener. Shame on you and shame on me that I've been going here since 2010. STEER CLEAR everyone, avoid like the plague, This was the final straw (I don't have time to type out the other 5 garbage encounters here). This place is dead to me. Do yourself a huge favor, and go to Dale Downie instead or drive to Cambridge/KW More

Charging for a 5 cent part - come on! Went in to get a little clip for the weather stripping which I lost. This is a 5 cent ost tot he dealer if that. The parts guy found one in what appe Went in to get a little clip for the weather stripping which I lost. This is a 5 cent ost tot he dealer if that. The parts guy found one in what appeared to be a junk drawer and proceeded to charge me $1.30 for it. They have a right to charge, but come on guys. Where is your customer service. When I asked why he was charging for this little clip, while admitting that the mark up had to be enormous, it appeared that he was afraid to give the part away for fear of retribution from management. Must be a great place to work! More

Un Happy I bought my 2012 Nissan Murano at South London Nissan it took for ever to get it now calls on what was going on I kept calling my sales person still w I bought my 2012 Nissan Murano at South London Nissan it took for ever to get it now calls on what was going on I kept calling my sales person still working on it when it was finally ready on the day of pick up car look good was really happy to get it when I got in the suv to go over features it had the sales person said o we only have one key were still looking for the other one when we find it we will call you. Well you think I got a call no way I start calling weeks after I pick it up and was told still looking 3 weeks late I go to the dealer ship to see my sales person she took me over to management and they told me I got a good deal and would not provide me with another key I had to pay 500 to replace the missing key as it was push button start. So in my deal I got a couple of free oil changes so when I called my sales person had left and I told them I had 2 oil changes free of charge they ask me if it was written on the sales receipt I said no so they passed me to management they said sorry about your luck won't give me even on free one. They are just horrible there would not recommend them to anyone stay away. Walter More

Crooks I purchased a car and before I purchased it I received calls and text for a week straight from sales men Ron and the pressure from his manager Adam, I I purchased a car and before I purchased it I received calls and text for a week straight from sales men Ron and the pressure from his manager Adam, I finally thought about purchasing the car but before doing so I mentioned 3 times check the exhaust, I put a deposit down after that everything went down hill I was told exhaust was fine 16 days later I go into service finding out exhaust needs to be replaced and exhaust aswell!!! HOLD ON was I not told the exhaust was fine pursuing me to purchase the car with a so called 60 point inspection ? 16 Days Later new ROTORs need to be put in which state of mind does a dealer not do anything about it, and words coming from the manager Adam mouth we didn't make enough to profit deal with it on your own then being completely ignored for 3 months.... Funny how before we purchase the car there looking desperate now it's me 12 reviews on here and 90 percent of them negative do something about it there a reason why 80 percent of your sales don't last here. More

New Altima. Quality sales team. Came out of town 100kms and handled most of the details by email so when arrived it was handled quickly. Don't like sitting waiti Quality sales team. Came out of town 100kms and handled most of the details by email so when arrived it was handled quickly. Don't like sitting waiting for stuff that could have been done ahead of time so file was ready and car plated. Been back numerous times for service. All good. Have sent two other family members here. Both Infiniti cars. All were treated well. Sales and service is good as it gets. More

Worst service ever!!! I've had my car just over a year. Bought it at 25000 km So far issues with sunroof. Water marks on headline. Kinked hose replaced by Nissan but now I I've had my car just over a year. Bought it at 25000 km So far issues with sunroof. Water marks on headline. Kinked hose replaced by Nissan but now I've get wet seats in heavy rain. I was Told the breaks were new only to find out later they were just serviced! Also instead of doing an inspection in May when the warrenty was about to expire they only did brake inspection?? So far I've replaced breaks rotors cv boot and a line in the sunroof drain. Come on Nissan if can't build a car that doesn't leak they should at very least want to fix the problem. Which I was promise they would. Now they say there's nothing wrong with the sunroof. But I'd have to pay to fix it ...Well if there's nothing wrong what exactly would I be payin for?? More

Crooked thieves Most appalling car dealership I have EVER encountered. Adam is a lying, thieving manipulator. This business disgusts me and should not be able to cont Most appalling car dealership I have EVER encountered. Adam is a lying, thieving manipulator. This business disgusts me and should not be able to continue abusing customers!! As with other reviews on here, I too was lied to about prices etc. Deal fell through and they wouldn't refund my deposit. This will be only my first stop in action against this particular dealership. My money is going out of london now for sure, to another infiniti dealer, with integrity !!!!!! More

Tried to purchase a new car Came looking to purchase a new vehicle. I had already completed lots of research on the car and knew the price range I could live with. They pressed Came looking to purchase a new vehicle. I had already completed lots of research on the car and knew the price range I could live with. They pressed for the sale, but the numbers kept changing. I finally walked out after the final change - Oops the finance rate we were working with really isn't available on this vehicle. Came back to next day to get my deposit back (this went fairly well; only had to wait an hour.) Lots more pressure to complete the sale. All of the sudden, they found more savings and could offer a better price (The day before, they couldn't do any better on price because there was not that much profit in the sale.) We decided to walk away. Went to Dale Downie Nissan (5 stars for them) and purchase a new car in about 45 minutes, having gotten a much better deal. More

Techs need to go back to school! I brought my Nissan in for a routine oil change. They told me my wheel bearing needed to be replaced. 300.00 I took in for second opinion and it wasn' I brought my Nissan in for a routine oil change. They told me my wheel bearing needed to be replaced. 300.00 I took in for second opinion and it wasn't my bearing at all! My brake pads just needed servicing! Second Opinion saved me $$ and the grinding noise is gone! More