Cross reviewed on Google. Do not shop here. Parents were looking for a new SUV to swap for their old Sedan. Product advisor Lawrence Qin worked with us. He was very helpful and informed, listened to our needs and highlighted all the features that catered to us (safety and whatnot). He took us for a test drive and we were practically hooked, that was, up until Sales Manager Ryan was dragged into the equation. Now, keep in mind how long this takes introduce a product to an end user that is unfamiliar with recent car safety features. My parents had originally planned to shop around before settling but my dad really liked the CRV. So, going into overtime (after 6pm on Saturdays), we were going to negotiate the pricing. Parents wanted to trade in their Passat. Some problems happened here that didn't make it pleasant for either of us, the Passat engine wouldn't start. This led to an undervaluing of our trade in and we couldn't accept this. Manager Ryan then personally came out to explain this to us. I'm a highly sensitive person and did not appreciate his tone nor attitude. If you do not want our sale, immediately have your sales representative tell us. You have wasted all of our time. In summary, he reiterated that our car was nonworking and recommended to get it fixed first then we will talk again. Likely because he was not optimistic for the sale to go through, he simply gave up on customer service. He did not reassure us on a price. So, as we were finishing up this discussion, one of the "lot personnel" shows up. I mention on Google that he offers us a ride, but actually he asks his supervisor in front of the customers faces whether he should be giving us a ride. Manager Ryan shakes his head, no. It was not directed to the customer so who are we to respond? Again, I repeat, they did not follow up on this blunder. Unprofessional and simply unacceptable on a basic human decency level. It was 8pm on a Saturday winter night? Luckily we were able to call an uber immediately. Frustrated enough, I took to Google to write my 1-star review. Come Monday, the supposed General Manager Doug has responded. "Why would any manager want to stop any sale?" Do not be silly, if the effort one puts in outweighs the commission you are receiving for the sale, its very much plausible. "You were also offered a ride home from one of our lot personnel and you refused." Well, I've explained that in this review. Do not put me out to be a liar. Overall, terrible experience. I was hoping the GM would be honourable and speak to his staff (mainly Ryan) but he let me down. Lawrence and the "lot personnel" should probably get a job elsewhere. Thanks for reading this review (but basically rant)!