First I hope everyone is safe and healthy about this situation for COVID-19....
Be very careful all new immigrants or people never bought a car in Canada specially in this dealership Sisley Honda
Hi my name is Eli
This is my unfortunate experience:
I bought a used Civic 2015 last November and before the sell was completed everything was ok and seemed to be normal; the customer service was kind, but as soon I bought the car it became very inefficient. When I picked up the car (at night after work) the wipers were not working properly, the remote control did not have battery and after driving the car home I realized the brakes had a problem even though the agency said everything was working right. I contacted the salesperson who told me “it’s a used car not a new one, should be like this”. The seller’s attitude was like “I don’t care”. As a working person I had to drive the car again the next day, but the problem became more significant, so I contacted the salesperson again. After Insisting, she told me to call service so they could check on the car (she was very sure the car was checked before and it was ok ). I called the service and booked an appointment which they gave me three weeks later. After they checked the vehicle there was a problem in the brakes routers, so they changed them. Thank Goodness they didn’t charge me. Honestly, I cannot understand how the car passed the safety inspection and was approved, but wait, this is not the worst part. After 3 months I went to Parkway Honda (another dealership) to do the routine service it needed (oil change). I went there because I was not happy with the service in Sisley Honda anymore. I asked for a courtesy request to know when I would be able to apply for a new car. I did the application and they were doing my appraisal to take my car, but they gave me bad news. The car had and accident for almost $5,000 in damages something that nobody told me before. Obviously, I was very surprised, disappointed, sad and I felt that Sisley cheated on me. I got a feeling that they took advantage on me because I never bought a car in Canada before. Really? Is this because I am new here.... When I bought the car I specifically asked if the car had an accident and the salesperson said NO obviously I believed in the person who works for Honda so I assumed they were being honest and transparent.
After leaving Parkway with the accident report I went home to check if the contract mentioned something about that (for friends advice) and I didn’t find anything about that. The only thing that they wrote in the contact was a note which said CAR PROOF. Honestly, I don’t work in the industry to know that it means that the car had an accident and the salesperson and nobody explained that. Since I asked this in the first place, I feel that they took advantage on me. I work in financial services and my duty is explain to the customers everything about the contracts and the pros and cons of them; for my personal values, professionalism, and the prestige of the company that I represent I always explain everything in detail so I thought everyone was like that and I trusted them.
However, I didn’t want the car anymore so I went to Sysley and I spoke with a lot of people and managers, but still nobody couldn’t help or give me a solution. Now, I am stocked with a car that its value was depreciated for the half price in just 3 months because the accident damage (that are not visibly because it’s internal) wasn’t properly repaired. sold me the car at its regular market price which does not make any sense after an accident in the car. I don’t feel safe driving this car anymore specially when I pick up my son who is 3 years old. I have to go every weekend from Toronto to Niagara Falls because I am single dad. Whom would feel safe driving a car with accident problems and tricks? I am too worry for my son’s safety.
How can I trust a company with this kind of actions?
Back home my Dad has been a loyalty customer of Honda for over 30 years and that’s why I went to Honda in the first place. I talked with my Dad about this situation with Honda and he couldn’t believe it. He mentioned he was sure they would do something to fix this problem, but unfortunately, my dad was wrong Honda did not do anything about this.... and it’s very disappointing.
I am not happy at all with this. I wanted to avoid a situation like this so I did not bough the car in a privet dealership or weird mechanic shop, because it’s my first car in Canada, but now I know I made a mistake believing in the company.
I believe everyone goes to a certificate dealership like Honda because we trust in their transparency and ethics. It supposed that that they would help all their customer because of their business prestige and heritage.
Please guys, be very careful at this dealership and I hope my terrible experience help someone to avoid a situation like this
P.S. I have all the documents, text messages and emails and all names of each person that I spoke with in Sisley and Parkway to support and prove my unfortunately experience and how they have treated me.
#sisleyhonda #hondacanada #omvic