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Silverwood Toyota

Lloydminster, AB

4.9
215 Reviews

5103 25th St

Lloydminster, AB

T9V 3G2

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215 Reviews of Silverwood Toyota

October 15, 2014

Always a good experience I am an out of town customer, have purchased and serviced vehicles for 15 years and am always confident of receiving good service at Silverwood. More

by daniel.nish.9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernie, Aseem Sachdev, Joel Ambay
October 11, 2014

Bad customer service This is my third Toyota I have purchased and I have never had an issue with any of them. My only complaint is with the customer service I received fro More

by Cawilson17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Caroline Sims
Oct 20, 2014 -

Silverwood Toyota responded

Silverwood Toyota said on 10/15/2014 11:10 AM Hi Carrie, I spoke with Caroline this morning. She said she realized she had charged you an additional $500 immediately and reversed it. She did try to call to let you know but the number she had to call you is out of service. I have provided her with the phone number you gave me. She just left my office. She showed me the receipts for the second charge of $500 then the credit of $1000. They were dated on Oct 6. So you should be good to go! She said she can scan and email you a copy of the receipts. What is the best email address we can send those to? Sorry for any inconvenience! Danny Ulmer General Manager

September 29, 2014

Friendly experience Buying my new 2015 Toyota RAV4 was very easy Jeff and Caroline was friendly and helpful. Jeff is funny and very easy to talk to. He made me feel value More

by toyota2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Quinn, Caroline Sims
September 19, 2014

friendly experience Made buying a car easy, Tony and Caroline were very helpful and friendly. All my questions and concerns were handled well. The overall experience was More

by timfraser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony, Caroline Sims
September 14, 2014

terrible experience with service and buying a vehicle , vehicle was dirty in side and out was told lies about the vehicle and was promised the sun moon and st More

by matthew mccabe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
tony sales, Wendy Bulmer
Oct 02, 2014 -

Silverwood Toyota responded

Hi Matthew, Thank you for your feedback. As per our private messages, our team does not lie. That is not a way to run a business and we do not. We hesitantly delivered the vehicle at the customer's request and detailed it in a follow-up visit when we installed an accessory. As per our private messages, I have extended my hand for you to discuss your concerns with myself and our managers to help you resolve any outstanding concerns. If you would like to discuss further, the offer still stands. Please contact me directly at the dealership and we would be happy to help. Sincerely, Danny Ulmer General Manager

August 16, 2014

Great Service! Friendly Staff! We recently bought a 2014 Toyota Tundra Crewmax. Jason was professional, funny and friendly. He answered all of our questions, and made sure we were c More

by bailrs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Lazerte, Caroline Sims, Darryl Sims
August 14, 2014

Awesome Aseem Just a quick note to say thanks for the excellent service! It's the same here at Century 21...you have to look after your customers. And you did an ex More

by fred.falkner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aseem Sachdev
July 24, 2014

Good job! Hussayn went above and beyond what a normal car salesperson would do! He did everything to make me coincident in my purchase of a 2010 toyota tundra. More

by Daleyc
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
July 17, 2014

Good choice Very easy to deal with Hussayn. He met all my requirements on a used vehicle. Was also very friendly and made it easier for me to make a choice. More

by joshbeck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
July 07, 2014

Did you meet Aseem!!! I recently went to Silverwood intending to buy a new car. Aseem and Caroline was awesome with taking time to work out what would work for me with my b More

by alice.boudreau.5055
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aseem Sachdev, Caroline Sims
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