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Silverwood Toyota
Lloydminster, AB
216 Reviews
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216 Reviews of Silverwood Toyota
February 06, 2017
Buyers Beware! This dealership sold me a 2014 Sequoia Platinum. I paid top dollar and when I got it found out it had been in an accident. It had a manufacturer defec This dealership sold me a 2014 Sequoia Platinum. I paid top dollar and when I got it found out it had been in an accident. It had a manufacturer defect discovered a month after purchasing after they charged me for a new air filter as it had a recall they forgot to address before selling causeing water to get into the air filter and freeze. The General Manager told me I was unreasonable in my demands of a new vehicle or fix it immediately. It took 2 years to fix this defect and over 30 appointments to the dealership and body shop diagnose and fix damages and paint car from damage caused by employees. I approached the service manager when picking up my car and discovering the entire dash broken and paint missing from the door frame and got told "you can't prove we did it." I have tried for 28months to get these damages fixed taking days off work and spending thousands of dollars in fuel, just to end up with their shop door dropped on my car and drug accross the top while they continued to back it out under the door and $4000 worth of damages that they originally offered to take to a body shop and offered to send a driver to bring me a loaner and pick up my car. Once in possession of my vehicle Danny Ulmer General Manager refused to let it go to a body shop and told me they would fix it to his satisfaction. I took it into insurance after they let me have my car back "fixed" to Danny's satisfaction and the damages assessed at almost $4000. They are dishonest, unethical, unprofessional. With no morals or values. Danny took advantage of the fact that during this battle I had lost a total of 7 close family members and my stepmom battling stage 3 cancer! I am a mom of 4 busy children very involved in sports. Not to mention I babysit out of my home. I have lost work because I have had to take days off for appointments because the dealership was unable to accommodate my schedule. I requested Danny himself personally make sure from the start to look over my vehicle before it left the shop and he couldn't be bothered. Now that I have taken to social media (Facebook) Danny requested me not step foot in his dealership before first making arrangements with him. He also keeps deleting my Facebook review and many others negative reviews. I have received messages from hundreds of customers with similar experiences and many former employees who have horrible stories to share about the way this dealership conducts business. Disgusting! More
by MeganSondergaard
Employees Worked With
Danny Ulmer, Neil Tantinego, Darryl Service Manager, Alex Pilgrim
Helpful December 09, 2016
Excellent service Excellent sales and service. I have been dealing with them for over a decade and will continue to come back. Toyota is a great brand so a lot less ser Excellent sales and service. I have been dealing with them for over a decade and will continue to come back. Toyota is a great brand so a lot less service calls than other brands. More
by Kevin 123
Employees Worked With
Aseem
November 26, 2016
excellent services Everytime i bring my vehicle with them i alwats satistied and happy..they are very accomodating and always helpfull..i will reccomment them to my fami Everytime i bring my vehicle with them i alwats satistied and happy..they are very accomodating and always helpfull..i will reccomment them to my family and friends..thank you..way to go..?????.ps..also there customer services More
by jhonatoyota1982
Employees Worked With
neil tantingco
November 25, 2016
Great Service Very Friendly Service. Quick and efficient in diagnosing the issue and correcting it. They took me back to work after dropping the vehicle off and pi Very Friendly Service. Quick and efficient in diagnosing the issue and correcting it. They took me back to work after dropping the vehicle off and picked me back up once the work was completed. More
by Kirk
Employees Worked With
Niel, Danny
October 09, 2016
service is really good staff are very accomodating. They are very helpful...Any questions you want to ask they would answer it and very detailed, that you can understand it staff are very accomodating. They are very helpful...Any questions you want to ask they would answer it and very detailed, that you can understand it well. More
by swaine
Employees Worked With
neil and jord
September 23, 2016
New vehicle Highlander 2015 Great experience and service. Best orientation by Ian. And always helpful to give answers Regarding any problems and issues. Jason and mark are very Great experience and service. Best orientation by Ian. And always helpful to give answers Regarding any problems and issues. Jason and mark are very good in their work. Best customer satisfaction. More
by Vijaykumar Patel
Employees Worked With
Ian Fernandez, Mike Woytiuk, Jason Lazerte
August 25, 2016
Accommodating We purchased a 2016 Trail Edition 4 Runner, which had a problem with the satellite radio, which was identified prior to my husband leaving the dealers We purchased a 2016 Trail Edition 4 Runner, which had a problem with the satellite radio, which was identified prior to my husband leaving the dealership. The service department took it in immediately to see if they could fix the problem, 3 days later it was determined that a new radio had to be ordered-one would have been swapped with a vehicle on the lot, but there was not one matching our vehicle. We left the vehicle at the dealership until the radio arrived, but upon finding the delivery time for the radio to be a few weeks, we were delivered a loaner vehicle. We had planned a vacation for the period of time when the radio would be replaced, so Silverwood arranged for a driver to pick us up at the airport in our new vehicle and return the loaner. It's disappointing to purchase a new vehicle that has a part that is not working correctly, but Silverwood was still able to make this a positive experience for us! Our next 4 Runner will definitely come from Jason again! More
by Ash1983
Employees Worked With
Jason, Mike, and Alex
August 24, 2016
Fantastic service! I recently had 2 recalls serviced at Silverwood. I was met at the service dept. with a smiling, happy to be there gentleman with a "servant's attitude I recently had 2 recalls serviced at Silverwood. I was met at the service dept. with a smiling, happy to be there gentleman with a "servant's attitude!" He was a breath of fresh air. Very pleasant and welcoming. Called me when they were finished and bid me a kind farewell after explaining what was done. Silverwood service rocks! Sheldon More
by Sheldon
Employees Worked With
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July 16, 2016
Great Customer Service!!! I had only stopped by for an oil change at Silverwood's quicklube service and was prepared for a bit of a wait as I was third in line. After only a s I had only stopped by for an oil change at Silverwood's quicklube service and was prepared for a bit of a wait as I was third in line. After only a short wait, the general manager stopped by to speak to me and arranged to have my oil change done immediately by the service department....saving me a lot of time!!! I was really impressed and grateful for the wonder service provided!!! More
by martdale
Employees Worked With
Danny Ulmer
May 20, 2016
Great service Silverwood Toyota's quick lube service department completed my oil change quickly and efficiently. I would definitely go back to have my Toyota vehicl Silverwood Toyota's quick lube service department completed my oil change quickly and efficiently. I would definitely go back to have my Toyota vehicle serviced. More
by Happy customer
