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He was just a very helpful person and just overall awesome!! So this guy, worked hit butt off for us and got us into one xxxx of a vehicle and sweet deal! I'd recommend this guy to anyone who walks into icar. Th So this guy, worked hit butt off for us and got us into one xxxx of a vehicle and sweet deal! I'd recommend this guy to anyone who walks into icar. There were some bumps in the road but he did his absolute best to smooth those down. Our family LOVES the new car :) thanks Ross!!!!!! More

Excellent and very friendly With the great customer experience i received, I was always happy to walk in to warm welcomes, made sure that i got the best vechile that i could get With the great customer experience i received, I was always happy to walk in to warm welcomes, made sure that i got the best vechile that i could get along with making sure i was happy with what i was getting. They worked hard and excellent with making sure i left in a vechile i could be excited about driving away in. More

My iCar Experience My experience at this dealership was very unique. My credit had taken some negative hits due to some unexpected life changes. As a result it was diffi My experience at this dealership was very unique. My credit had taken some negative hits due to some unexpected life changes. As a result it was difficult to figure everything out. Plus I was being very indecisive with witch vehicle I was going to go with. When I finally seen something I really wanted it just had to be a vehicle that just came in on the truck. So of corse it needed to be safetied still. It also needed a bath as well. I was being impatient as one of my negative character flaws. There was a standard that my car salesman (Dustin) was following and he did his job quite well. He was very patient with me even when I was being difficult. I would rate him five stars and recommend iCar and him without hesitation. The only thing I would have liked more would have been a cleaner car. I'm very particular about that though. They did a half decent job cleaning it. I do believe the reason for it not being cleaned properly was my own decision so you can't blame them. All in all I rate my experience at iCar five stars. Excellent work goes out to each and everyone at that dealership. I look forward to trading in my 2012 Chevy Sonic LTZ Turbo in five years give or take. Till then all the streets are going to feel the "Sonic" BOOM of my zippy little car, I LOVE IT!! More

Great Service At ICAR you get greeted right away and are asked if you can be helped. Everyone you run into is very nice and makes you.feel very comfortable. They go At ICAR you get greeted right away and are asked if you can be helped. Everyone you run into is very nice and makes you.feel very comfortable. They go over all options with you and make sure your getting what you want. You don't feel like a number to them, your a person and they treat you as such. I would definitely recommend ICAR to others. It's a great place to go! More

Friendly and helpful The staff is always genuinely friendly. Not just my sales rep, everyone. Great to my children as well. Very helpful. They go over and beyond t The staff is always genuinely friendly. Not just my sales rep, everyone. Great to my children as well. Very helpful. They go over and beyond to help out. More

😃 Very Happy Customer! 👍🏾 I would highly recommend Icar Thunder Bay to anyone looking for a vehicle. And Derek Pugh is the best man, to help find the vehicle best suited & affo I would highly recommend Icar Thunder Bay to anyone looking for a vehicle. And Derek Pugh is the best man, to help find the vehicle best suited & affordable for you. He's so awesome to work with and he really goes the extra mile. Definitely wouldn't think twice about dealing with him and I-Car again. Thanks again Derek 👍🏾😊 More

Amazing Guy Amazing customer service for Ross ! Made everything outstanding for when I left the lot in the new car ! I'll be going back / sending people there f Amazing customer service for Ross ! Made everything outstanding for when I left the lot in the new car ! I'll be going back / sending people there for sure. More

Great Experience Worked with Derek for the last few vehicles my wife and I have purchased. This latest purchase has been our 7th vehicle from ICar and each and every Worked with Derek for the last few vehicles my wife and I have purchased. This latest purchase has been our 7th vehicle from ICar and each and every time we have received quick, efficient and friendly service from knowledgable staff. Would highly recommend this dealership to friends and family. More

Amazing experience Amanda was absolutely awesome to work with. She listened to what I was wanting, mostly done through text and e-mail and found me the perfect vehicle Amanda was absolutely awesome to work with. She listened to what I was wanting, mostly done through text and e-mail and found me the perfect vehicle before I even got to the city. She had everything in order before I even got to the dealership and made sure that not only myself but the others with me were comfortable. She took the fear out of buying a new vehicle and before I knew it, I was sporting a new ride and headed out on the highway. More

Friendliest car dealership So we pulled up and a salesperson comes right out she was so friendly and helpful. To be honest I was not planning to buy a car that day but Amanda wa So we pulled up and a salesperson comes right out she was so friendly and helpful. To be honest I was not planning to buy a car that day but Amanda was so great and easy to talk to before I new it I was test driving a car. She went over everything made sure I was comfortable with what I was doing that I ended up with my new car which I love. Amanda is one amazing sales person and it was a pleasure to see someone who enjoys their job and it shows. Thank you Amanda I would also like to thank Ryan for also making me feel comfortable. You both are Amazing More