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Secor Volvo Cars - Service Center

New London, CT

4.7
848 Reviews

848 Reviews of Secor Volvo Cars - Service Center

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May 20, 2024

Always pleased with attention to detail and communication. Julie, Laura Phillips as well as the rest of the team are always exceptional. More

by jp58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Secor Volvo Cars responded

We're delighted to know that you've had a positive experience with our team at Secor Volvo Cars, especially Julie and Laura Phillips. Thanks for your kind words about their attention to detail and communication!

May 20, 2024

Best service around staff very friendly helpful and knowledgeable would recommend and will return for future services More

by ANSWER331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayleigh Sweet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Otto Ficken
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Secor Volvo Cars responded

We're delighted to know you had a great experience with our team at Secor Volvo Cars! Your recommendation means the world to us. Looking forward to assisting you in your future services!

May 18, 2024

My Volvo S60 needed its 70 K maintenance, so I chose Secor. The staff is so professional, and made me feel that they knew Volvos inside and out. I waited in a comfortable waiting room, sipping coffee, More

by CYNTHIALEEDAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Secor Volvo Cars responded

We're so glad to know that you had a positive experience with our team at Secor Volvo Cars. It's great to see that your S60 is running smoothly after its 70K maintenance! Thanks for choosing us and sharing this review.

May 18, 2024

Staff are Responsive, prompt, professional and informative. I appreciate the fact that the car was serviced and returned so quickly More

by HUTCHINSONJC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Secor Volvo Cars responded

Hutchinson, we're glad to know our team at Secor Volvo Cars was able to provide you with a quick and professional service. Thanks for the positive feedback!

May 15, 2024

Our 2016 xc60 suddenly started using oil with only 77k miles on it. Eric and his crew were able to have Volvo provide their extended warranty and make major engine repairs at no cost to me. As an owner of More

by MCANTER7080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Engine mechanics
May 15, 2024 -

Secor Volvo Cars responded

We're glad to know that Eric and our team at Secor Volvo Cars were able to assist with your XC60's issue. It's great hearing we've restored your faith in the brand - thanks for choosing us as your dealership!

May 15, 2024

Great service and timely repairs. Tech and advisor went above and beyond. Professional and listened to me. More

by maxentstudios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Maclean, Jay,
May 15, 2024 -

Secor Volvo Cars responded

We're glad to know our team at Secor Volvo Cars provided you with great service and timely repairs. Thanks for acknowledging their professionalism and attentiveness!

May 15, 2024

They always communicate well and are thorough with following up. We have a maintenance plan going forward. More

by STONEBEAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Secor Volvo Cars responded

We're glad to know you appreciate our communication and follow-up at Secor Volvo Cars. We look forward to continuing the maintenance plan with your vehicle!

May 11, 2024

x x x x x x x x x x x xx xxx x x x More

by Bill1936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Secor Volvo Cars responded

Thank you for rating Secor Volvo Cars five stars, Bill!

April 27, 2024

Overall turned good, but the communication is weak between them and me. It was my first time to have that experience between the car insurance and repairing my car. So, in fact, I am deaf. It is ha More

by GUARDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Phillips
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Pasternak
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Secor Volvo Cars responded

Hi Guardez! We appreciate your feedback and are glad to know that Laura was able to assist you effectively. We're always working on improving our communication at Secor Volvo Cars. Thank you for sharing your experience with us!

April 26, 2024

Julie was excellent. She arranged an earlier appointment that was greatly appreciated. Check in and status of the repair was communicated that avoided any surprises. More

by Chester367
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Secor Volvo Cars responded

Hi Chester, we're glad to know that Julie was able to accommodate your needs and keep you updated throughout the repair process at Secor Volvo Cars. We look forward to serving you again! Safe travels!

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