Saskatoon Volkswagen

Fantastic customer service from Josh Epp! Would highly recommend Josh, went above & beyond. Walked though entire process with TDI buy back. Made purchasing through a dealership incredibly pain Would highly recommend Josh, went above & beyond. Walked though entire process with TDI buy back. Made purchasing through a dealership incredibly painless almost like buying a Tesla. More

Misleading Sales and Shady Pricing Recently purchased a 2018 Atlas from Volkswagen Saskatoon. During the sale negotiation I had brought an advertisement for the exact same vehicle with Recently purchased a 2018 Atlas from Volkswagen Saskatoon. During the sale negotiation I had brought an advertisement for the exact same vehicle with less KM that was at a lower price from an Ontario dealership. I was told the price Saskatoon quoted us was including all taxes and fees and that is why it was slightly higher. Fair enough so we bought the vehicle only to notice the price jump around $8000.00 in taxes, admin fees, freight and delivery etc. Ended up feeling lied to and ripped off, customer service after the purchase and trying to get answers about extra charges after the fact has been atrocious. Love the car, but not the service or deceptive practices and would not buy another Volkswagen. Should have stuck with Toyota whose service is always amazing and doesn't have a history of fraudulent practices such as cheating on emissions tests which VW has been accused of. Word of advice go over the final invoice with a fine tooth comb because they are going to nickel and dime you, add charges etc...do not believe the salesperson if they tell you taxes are included because it is a lie. I am going to be speaking with the Better Business Bureau and government regulaters to try and come to a fair resolution. More

Never Experienced Better Service We have had our 2018 Tiguan in for repair for a number of weeks. Throughout the process, Angela was very diligent on keeping us updated on the progres We have had our 2018 Tiguan in for repair for a number of weeks. Throughout the process, Angela was very diligent on keeping us updated on the progress of the repairs, even when there was nothing to report on for a few days, she would make sure to touch base with us. She was our biggest advocate and we would not have been able to come to a fair resolution without her assistance. We have not been privileged in the past to experience such great customer service at previous dealerships, and we thank Angela for all she does, and making sure all of her customers are left happy. More

Good job. The customer service was very good. I was pleased with their job, especially I want to thank the salesman Josh who helped me a lot. The customer service was very good. I was pleased with their job, especially I want to thank the salesman Josh who helped me a lot. More

Amazing customer service - Austin helped me with my first purchase of a car and made sure it was in my price point and had everything I wanted. 10/10 would recommend. - Austin helped me with my first purchase of a car and made sure it was in my price point and had everything I wanted. 10/10 would recommend. More

Very happy even with an out of province car My sister in law accidentally put gasoline in her diesel Volkswagen. The dealership was very busy but they knew she was from out of province and went My sister in law accidentally put gasoline in her diesel Volkswagen. The dealership was very busy but they knew she was from out of province and went out of their way to get her back on the road within hours. Much appreciated and very classsy. More

Fantastic Marc is a fantastic person to deal with! He is at the top of my list when I look for a new vehicle again. Thanks! Marc is a fantastic person to deal with! He is at the top of my list when I look for a new vehicle again. Thanks! More

Awesome cars, xxxxty service After my extremely stressful purchase in 2014 of a 2011 Jetta tdi(where I wrote the general manager of the dealership and vw Canada). I thought my pro After my extremely stressful purchase in 2014 of a 2011 Jetta tdi(where I wrote the general manager of the dealership and vw Canada). I thought my problems may be over. Not so. I avoid this place like the plague, but go there for convenience once in awhile. In major work I'll go out of my way to prairie autohaus where the response to the customer is unreal. Here in the service department it is almost bill. What kind of dealer service department is unreachable. Today I tryed calling for an hour and was unable to get through. Finally I had to come in to dealership to ask a question. I depend on my car to do all my errands in the day, as well as pick up my child from school. On multiple occasions I have dropped my car off at 9 am, only to call at 2 and find out my car has not been looked at. I than have to rebook for another day. Worst service department I have dealt with in my life!! More

Very helpful and friendly not pushy We were looking for a new car and Tyson was very helpful to find us our wants and needs of the perfect car for our family!!' We were looking for a new car and Tyson was very helpful to find us our wants and needs of the perfect car for our family!!' More

Easy Trade My Wife and I were impressed at how friendly and helpful the staff were including the finance manager. Our only criticism is that at times it felt lik My Wife and I were impressed at how friendly and helpful the staff were including the finance manager. Our only criticism is that at times it felt like the sales staff had forgotten we were there. Not serious! In summary we came away being happy we had purchased a newer Volkswagen and confident we will continue to receive above average service on our new vehicle. Thanks Volkswagen. More