Rallye Motors Hyundai

extremely disappointed, I would NEVER recommend this place Even after several warnings from previous customers, I ended up purchasing new vehicle from this dealership. Right off the bat, my experience with t Even after several warnings from previous customers, I ended up purchasing new vehicle from this dealership. Right off the bat, my experience with the GM was less than enjoyable. I had visited a few other dealerships and found that price-wise, Rallye had pretty competitive rates, payment options, etc. After getting some numbers from my salesperson (who was quite good, to be honest), I mentioned that I had been shopping around for about 7 hours and test-driving different vehicles and that I needed to take all my info and think about it with the intention of getting back to them the following day. 2 minutes later, the GM comes rushing, xxxxxxdown in a chair next to me stating "Well, when people tell me they need to sleep on it, that is a red flag to me. So, what's it going to be?". After explaining to him that what he might perceive as a "red flag" was simply, in my opinion, responsible car-buying and that a pushy tactic really wasn't my style, I left. Once I had considered all my options, and feeling like I could trust my salesperson, I still went ahead with a brand new 2014 Accent, despite being told by 5 different former customers that they would NEVER deal with Rallye again. I figured how bad can it be, and I felt like my bad experience with GM might have been a fluke and really, the price was within my budget and wanting to get this car this settled, I went ahead and signed the lease. 5 months later, a brake line shield came apart on the front passenger side of my car, so I had it towed to dealership to get it serviced. The service staff called me to tell me that this was a result of "abusive driving" and would not be covered by warranty. I strongly disagreed with this so I asked to speak to service manager (who apparently happens to be GM as well). I was told that he was a "very busy man" and that they would "try" to pass the message along. After 4 hours without news, I called back and was again told "well, he's been very busy today" so I actually left my workplace to go there in person. Once at the dealership, the service staff tells me that GM has left for a test-drive. I tell them that I would be happy to wait until he came back. 10 minutes later, I'm approached by a service staff member who tells me that in fact, GM had just left for the day and would only be back Monday morning (this was on Friday at 3:45pm). I was obviously surprised, being that I had spoken with service staff 4 times already that day asking to have GM call me back to discuss my issue. I was once again told that the GM was a "very busy man" so nothing could be done. The service staff member hardly even looked up from his computer during the whole time I was there trying to figure out what was going on, why nobody had even mentioned to GM I needed to speak to him, as well as what my next move should be... He told me I was free to take my car back if I decided not to get it fixed there. I didn't feel like this was a great option since 1. I don't feel like it's safe to drive a vehicle with a large sheet of plastic hanging from under my car and 2. in the event that this would cause further damage, what would this mean in possible additional repairs? I left without anyone being able to let me know when/how I would be able to reach GM. Around 6 that evening, I decided to call dealership again with the intention of leaving a voicemail message to GM to explain the situation and line up a time to discuss things with him. The man who answered the phone let me know that the GM actually did not have a voicemail system (seriously, you are the GM of a huge dealership and no voicemail?) and that I could leave the message with him so he could pass it on. After explaining the whole scenario to the reception man, he also mentioned how the GM was a "very busy man" and that I couldn't expect to speak with him without making an appointment. After I mentioned that I had gone there in person in order to clarify things and speed things along, the man then told me that the GM had "just left not that long ago" and that he must have just been "too busy" to speak with me before leaving. I could try back on Monday. I expressed how this was not the best example of customer experience a this was disappointing, even despite the less-than-stellar reputation the dealership has in the area. The man then told me that in the 8 years he has worked for Rallye, he has never had a customer complaint. I was flabbergasted by such an audacious statement given that I was at that very moment reading the unbelievable amount of complaints on online review boards as well as an article from CBC about how this dealership had received an "F" grade from the Business Bureau after an investigation in 2011 following an exaggerated amount of complaints from customers. Once I mentioned this, the man said that he "personally never had any complaints" and that "no dealership is perfect". I then hung up, feeling like none of the steps I was trying to take were leading me any closer to a possible solution. The assumption that the damage to my car was a result of "abusive driving"; the absolute disregard for my attempts to speak to a supervisor; my initial encounter with this "very busy" pushy GM and the ongoing negative feedback from some of their customers has made this car-buying experience at Rallye Motors a mistake. Plain and simple, I would NOT come to these people again, ever. More

My experience with this company is mixed. Everyone who works there is always friendly and polite, however it is the service I have issues with. I purchased a new vehicle almost 5 years ago after a lease works there is always friendly and polite, however it is the service I have issues with. I purchased a new vehicle almost 5 years ago after a lease return (when I returned it, there was a dent in the side of the door that they said not to worry about) however 3 months later I get a letter in the mail for 3000.00 which was later knocked down to 1500.00 after telling them I purchased a new vehicle they didn't know this for some reason) anyway because I didn't get it in writing, I had to pay it.) So onto my new vehicle. It has been ok for the most part (2009 Hyundai Accent) except I had to replace the starter 3x in 4.5 years. All under warranty however so I didn't really mind and each time they were nice, but still it seems to be extreme. More

Now driving a 2013 Santa Fe Sport, my THIRD Hyundai from Rallye Motors! Purchased vehicles in 2002, 2007, and 2012. I have nothing but good things to say about the entire Rallye Motors team, from the Sales Rallye Motors! Purchased vehicles in 2002, 2007, and 2012. I have nothing but good things to say about the entire Rallye Motors team, from the Sales staff to the Service personnel, right up to the owner. With each visit, either for the sales experience or for vehicle service, I've always left feeling that I've been treated fairly and honestly, a rare thing in today's world. There are so many fantastic people that make up the team at Rallye Motors, I could fill this review with just a list of names!! Concentrating on my most recent purchase, though, I must mention Mark Sacobie (Sales) and Jeannette Holmden (Finance) who were both very knowledgable and went out of their way to make my purchase as easy as it possibly could have been. While I've been having my vehicles serviced at Rallye for years, it goes without saying that Andrew Diotte (Parts) and Jeff Earle (Service) have always gone above-and-beyond the call of duty to ensure a top-notch level of service each time I've been there. I suppose the sign of a great dealership is if they leave you with a good feeling each time you're there, eventually they'll create in you a feeling of "guilt" if you were to consider going to any other dealer or make of vehicle...the gang at Rallye Motors Hyundai have done that with me....many times over. After eleven years and now three vehicles, its nice to to be able to say it feels like you're doing business with friends. Keep up the great work!! More

I needed new winter tires for my truck. Lots of times when I go to a service center I am not respected as much as I should be because I am a woman. I find the staff at Rallye to be friendly, helpful and when I go to a service center I am not respected as much as I should be because I am a woman. I find the staff at Rallye to be friendly, helpful and very respectful. The price was as quoted and as expected -- no surprises. EVERY experience I have had there has been consistently professional and enjoyable. Thank you so much! More

I had a car accident i 2011, and needed another car. i went to Rallye Motors, to pick up my used car that I bought from them. I did the purchase and the financing over the phone previously to the visit. went to Rallye Motors, to pick up my used car that I bought from them. I did the purchase and the financing over the phone previously to the visit. When i got ther, i found the staff incredibly friendly and knowledgeable. i woulf recommend this dealer to any of my friends or family. Sincerely, Cindy Sarty Nova Scotia More

Overall I had a very pleasant and positive experience buying my new Hyundai Sonata from Eugene White at Rallye Motors in Moncton. All of my questions were answered promptly and courteously. I felt that buying my new Hyundai Sonata from Eugene White at Rallye Motors in Moncton. All of my questions were answered promptly and courteously. I felt that every effort was made to ensure that I got the best possible deal for my money. I look forward to a long and rewarding relationship with this sealer. More

I was very satisfied with the frendlyness and prompt sales of my accent . I am very satisfied with my car and it is very economical . the salesman was very helpful with all the sales buissness and i jus sales of my accent . I am very satisfied with my car and it is very economical . the salesman was very helpful with all the sales buissness and i just had to decide what i wanted . thanks Gary for the dedication and good service . More

My husband and I recently purchased a used vehicle from Rally Motors and Brad Doucette was our sales person. He was very courteous, efficient and helpful in meeting our needs. We were acknowledged the min Rally Motors and Brad Doucette was our sales person. He was very courteous, efficient and helpful in meeting our needs. We were acknowledged the minute we walked through the door by their friendly, courteous staff. Our financial specialist was Jeanette Holdmen and she also was excellent and extremely helpful. We believe we got an excellent price on our 2010 Mazda. We did have a couple of minor issues which were taken care in record time and to our satisfaction. We are very pleased with our purchase and would not hesitate to return to this dealership in the future. Dianne & Warren Harper PE More

I have purchased my last 3 vehicles at Rally motors moncton and i was more than satisfied with the service i received! My sales rep Eugene was more than helpfull in finding the vehicle i wanted with a moncton and i was more than satisfied with the service i received! My sales rep Eugene was more than helpfull in finding the vehicle i wanted with a price that was in my price range and a vehicule that met my needs! I recommend anybody that is looking for a new or use car to go see Eugene White at rally motor moncton More

I purchased a pre-owned vehicle from Rallye Motors 2 years ago ,being a widowed senior I felt anxious about buying a car on my own,however that feeling quickly disappeared as soon as I met with Eugene. years ago ,being a widowed senior I felt anxious about buying a car on my own,however that feeling quickly disappeared as soon as I met with Eugene. He made me feel at ease right away and by asking numerous questions found the perfect car for me.I love my car and Rallye will always be my dealership.Lucille Gaudet More