Pringle Ford

I recently traded in my leased vehicle to purchase a new Ford Bronco from Pringle Ford, working primarily with John and briefly with the owner, Larry. While I tried to negotiate on price, I ultimately accep Ford Bronco from Pringle Ford, working primarily with John and briefly with the owner, Larry. While I tried to negotiate on price, I ultimately accepted their offer because it was the only unit available. That decision was mine. What followed, however, was entirely on them. I provided everything they asked for—specifically, the official Nissan Canada Finance lease buyout quote, not an estimate, but the actual document they requested. I also submitted trade values from other dealerships, and confirmed multiple times that nothing else was needed from me, especially considering I was driving two hours to pick up the vehicle. Each time, I was reassured everything was handled. At delivery, both John and Larry reviewed everything, gave the green light, and completed the deal. Then, days later, I was contacted and told I now owed them money—because they failed to complete their part of the process: contacting a Nissan dealership (not Nissan Canada directly) to get the bill of sale and admin fee required for a lease buyout. That step is standard procedure for dealerships, not something the customer is expected to know or handle. Rather than taking ownership of that oversight, they tried to pass the cost onto me. I had zero involvement in that part of the transaction—and frankly, it’s not my responsibility to manage dealer-to-dealer logistics. After an exhausting back-and-forth, I agreed to split the fee simply to close the chapter. Let’s be clear: • I provided every document they asked for, including the exact lease buyout • I accepted a trade-in offer $500 lower than three other dealers • I was then expected to pay for a mistake that was entirely theirs • And they acknowledged, in writing, that they understood my frustration I have every piece of documentation and proof to support this review. The lack of professionalism, transparency, and accountability was incredibly disappointing. I hope the $200 they recouped was worth it—because it cost them a customer and any referrals I might’ve of More

Amazing Service I call my dealer at 9:30 pm at home on a Friday night and his response was I can meet you at the dealership at 9:00 am and open up the parts departmen I call my dealer at 9:30 pm at home on a Friday night and his response was I can meet you at the dealership at 9:00 am and open up the parts department for you ( they are closed Saturdays in the summer) that a 10 star service in my book. Thank you Mark and Larry Pringle for taking care of business. More

Engine in brand new truck Dealing with many dealers, Pringles is top notch in my books. Il drive the 40 km to deal with these guys.just had an engine put in my 2017 , truck was Dealing with many dealers, Pringles is top notch in my books. Il drive the 40 km to deal with these guys.just had an engine put in my 2017 , truck was done quick ,and no dirty interior or finger marks on the white paint. More

Would never buy another Ford when you have had ongoing problems for 3 years and can't get it resolved on a new vehicle that's a problem. Never offered a loaner vehicle. Won't buy when you have had ongoing problems for 3 years and can't get it resolved on a new vehicle that's a problem. Never offered a loaner vehicle. Won't buy another Ford that is for sure. More

Always great service! Anytime I've had any problems with my vehecile Pringles has always got me right in and taken care of it! They always have a car for me to use when the Anytime I've had any problems with my vehecile Pringles has always got me right in and taken care of it! They always have a car for me to use when they are working on it! If they don't have a car in the lot you want they will help look for exactly what you need! More