I purchased a BMW X5 50i M Sport in June with 132k from platinum, during my visit, the sales rep. assured me the vehicle would be fully serviced and thoroughly looked over by a certified mechanic. I purchased the vehicle along with a $4,000.00 extended warranty , The day i picked it up, none if the paint touch ups were done as i was promised, i let it slide, not having any idea the X5 needed significant repairs. from motor mounts, turbo cooling lines, valve stem seals, etc. I called them back after putting about thousand km. On the vehicle because it was low on oil, i was told maybe the tech. forgot to top it up when they changed it, So i did what their service manager asked and added a liter of oil, roughly a thousand kilometers later, low oil again, called them again, i was told to top it up and see if it happens again, and i did. At roughly the 3000km. mark from when i bought it, low oil again and antifreeze this time. After many failed and ignored attempts, we finally managed to set a date in August to bring it back to them to look after it. After driving from the Niagara region to Toronto to bring them the car, i was sent away within an hour because there was opened recalls from bmw, was told they can't touch it till the recalls were looked after, i did just that. After the recalls were done in September, platinum booked me in got November to look at the vehicle, they decided to put it through warranty, they had my suv for 3 weeks, the day i picked it up, it was still burning oil and losing coolant eventhough they tried billing my warranty company 5 grand for the work that was never done. My warranty company requested an invoice for the parts from BMW that platinum will not provide till this day. It's been going on for over a year, as a result, the engine blew.
The vehicle was taken to a shop that specializes in German cars and they suspect none if the work stated by platinum was completed. Shaun and Shady had reassured me numerous times that they would contact me by phone to find a solution to this issue, after speaking numerous times, emailing and texting, still no solution, I have contacted OMVIC, the UCDA and a lawyer and i am in the process of getting legal advise. My next step will be the media. I will not be taken advantage of. Shame on you guys to treat people like this after spending so much money at your place. It's your clients that put food on your tables.