Platinum Cars Inc.

I bought a car from Platinum car back in early December 2019. The guy who sold me the car was very nice and friendly. However, he’s no longer with the company. I had pointed out a few issues with the car. 2019. The guy who sold me the car was very nice and friendly. However, he’s no longer with the company. I had pointed out a few issues with the car. I was then referred to “global” which is who the car is under warranty with. So I called them, explained the problem. I was then referred back to the dealer because the car newly purchase less than a week. I contacted the dealer. Explained the problem which was a faulty clutch and drivetrain which made the car shake when travelling at 110 kmh or more. The receptionist told me that the car needed “wheel alignment”. How stupid is that? I then told her it’s no way that’s the problem when it’s my third car like it. She then played the phone trick. She pretended not to hear me anymore and put the phone on mute which was very rude. Due to work schedule I was not able to make it in that day because I’m only off on weekends. Now here comes the xxxxed up part. I received an email from the Controller/account john Mpardakis. He stated that I owed $795.19 for MTO fines. and if not paid in 3 days my warranty with Global will be canceled. Just xxxxing WOW!!! I went in to see him and explained that the fine were paid before licensing. I showed proof of receipt. I also told him that whatever owing amount was place into the original price of the car by the agent which sold me the car. At time of purchase I was told that all cars sold at Platinum no matter the amount it always ends which $800. For example $29,800. The price clearly did not end with $800 with i pointed out. Which means whatever was owed was placed into the Original price of the car. Now here come January 1, 2020 while driving home from a friend’s New Years party. I got a message on my dash. The message said and I quote “DRIVETRAIN MALFUNCTION: DRIVE MODERATELY, MAXIMUM DRIVETRAIN OUTPUT NOT AVAILABLE, CONSULT SERVICE CENTER”. On top of that my Mas airflow hose and sensor came off. When opening the hood, from the look of it. The sensor appeared to be glue on which clearly state it was a problem before. More

“Philip is a great car and leasing consultant” Me and my wife came to Philip for a G550 we saw on their website, and $2,000 deposite, Philip pull out the car and gave us a test drive and view under Me and my wife came to Philip for a G550 we saw on their website, and $2,000 deposite, Philip pull out the car and gave us a test drive and view under the day-lite, we love the car, but the reason we put a stop with the deal is the vehicle needed some work on the body and chassis, which we didn’t want to spent more than purchasing the vehicle. And thanks to Philip with his words and kindly return our deposite back to us. He is a very experienced and reliable consultant,we will recommend our friend’s to him, and bring business with him in the near future. More

Great service and turnaround time Had the pleasure of dealing with Philip and Shawn. Gave me a fair deal on my trade-in, and was in and out with my new Audi S5 in matter of hours! Fant Had the pleasure of dealing with Philip and Shawn. Gave me a fair deal on my trade-in, and was in and out with my new Audi S5 in matter of hours! Fantastic service, and amazing prices...you can’t go wrong. Thanks guys 🙂 More

Good experience In fairness I dealt with Brian Rad from this dealership who really went out of this way to get me financing when no one else would. Highly recommende In fairness I dealt with Brian Rad from this dealership who really went out of this way to get me financing when no one else would. Highly recommended. More

phillip kept to his word we went in and seen Phillip at Platinum and left a $500 deposit with them on a vehicle we liked Phillip explained to us for what ever reason we didnt we went in and seen Phillip at Platinum and left a $500 deposit with them on a vehicle we liked Phillip explained to us for what ever reason we didnt want the vehicile after word he would return are deposit back. well... we loved the vehicle but after calling my insurance up for a quote and finding out it was going to be alot more i didnt want to pay the higher rates on it, Phillip Kept his Word and kindly returned are deposit back to us Thank-You Phillip for Your understanding. More

Great Experinece I purchased my BMW X5 from Shaun, after a week there was an issue with the car and I brought it in and they took care of it. The sales process was eas I purchased my BMW X5 from Shaun, after a week there was an issue with the car and I brought it in and they took care of it. The sales process was easy with no pressure. They got me a good interest rate as I didn't have the best credit and I picked up my car the next day. Great job guys, if someone is looking for a transparent dealership this is the place, they tell you everything up front. More

My first Porsche purchase- Targa 4s So I was merely browsing the internet looking at cars and i found a picture of a red Porsche targa 4s at Platinum cars. I went to see the car and the So I was merely browsing the internet looking at cars and i found a picture of a red Porsche targa 4s at Platinum cars. I went to see the car and the rest is history as they say! The sales rep was very helpful and gave me the confidence to buy the car and assured me he would make it happpen for me. I now own the car, it is still very surreal when I take it out of the garage and realize it is mine- now a very happy Porsche driver. It was when I was a kid and is still my favourite car! More

Happy Customer It was refreshing not having to go through the whole negotiating with this dealership. They gave me the best price right up front and got me approved It was refreshing not having to go through the whole negotiating with this dealership. They gave me the best price right up front and got me approved right away. There was no pressure sales tactic and I was very happy dealing with Shaun. Amazing dealership and staff. More

Great experience I have never been to such a welcoming dealership. My first assumption of the place would have been that as soon as a young couple were to walk in - we I have never been to such a welcoming dealership. My first assumption of the place would have been that as soon as a young couple were to walk in - we wouldn’t be taken seriously. Naturally so, as there are some luxury vehicles in there that one can only dream of owning. With that said, on the first day we were greeted by a gentleman by the name of Bryan. That was our first encounter just to look at the vehicle (BMW 328i) without a test drive at this point. Second encounter was the reason we were drawn to the place. Phillip is the guy to go to in there. He is very open, open to suggestions, open to any question thrown at him. I have the tendency to ask a million questions and to some, they may not particularly like that or want to continue the sale. But Phillip made me feel confident with my questions and his open answers made me feel like we truly were getting the best of deals. If you have any questions or concerns even after the fact, Phillip is very prompt in responding even after hours. We wanted to take the car to a mechanic of our choice to ensure everything was properly working with the vehicle. Without hesitation, Phillip agreed with my request that he believes we’re doing the right thing as a big purchase was being made. That response was the response we needed. With that response it gave me confidence that there was nothing to hide. Great job Phillip. All of you really, even down to the Administrative assistant/ receptionist. Every time we walked in (total of three times) she always welcomed us with a smile. You guys are clearly doing things the right way. More

My new car Just bought a Mercedes ML350 from Platinum Cars. Saw the ad in Autotrader and they were the best priced on the market. Went in and dealt with Shaun, h Just bought a Mercedes ML350 from Platinum Cars. Saw the ad in Autotrader and they were the best priced on the market. Went in and dealt with Shaun, he made the process very easy and got me approved in the spot. Picked up my car the next day and it was is perfect condition. Highly recommend they go above and beyond when dealing with customers. More