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Pickard Lane Leasing Ltd

Bolton, ON

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187 Reviews

12500 Hwy 50

Bolton, ON

L7E 1M7

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187 Reviews of Pickard Lane Leasing Ltd

March 20, 2014

Recently purchased an altima at pickard lane leasing and am very happy with the service they provided. Everyone was very pleasant and helpful! Every question and concern was addressed thoroughly. Thank y More

by richarddom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Kotnjek, Ignazio Battaglia
March 12, 2014

Excellent service, make you feel at home. Big selection as I always see the lot full when I drive by. Quality in trucks, not to many dealers around that carry so much variety in trucks. Overall, very happy More

by davepatterson7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ignazio Battaglia
March 01, 2014

The entire experience was very smooth and efficient, from start to end. The two people we dealt with were helpful and friendly and did not try to do a hard sell. It was a very enjoyable experience and my s More

by Leemot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ignazio Battaglia
February 24, 2014

The whole experience was great. From start it finish the atmosphere remained light, yet professional. I was never uncomfortable at any moment. The vehicle itself was a great find, at a great price. I could More

by DannyMacc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manbir Brar, Manbir Brar
February 12, 2014

They said pre approved 6.9 took cash deposit shook our hand and then raised rate...we said no deal and now we are hoping for return of our deposit...BAD EXPERIENCE More

by lisa9207
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ignazio Battaglia
Feb 12, 2014 -

Pickard Lane Leasing Ltd responded

Good morning Lisa, This is very unfortunate that you have had a negative experience with Pickard Lane Leasing. We try our very best to get our customers the quoted interest rate on approved credit, however you were not approved at that rate and those are decisions made by the financial institutions not us. We did get you an approval which you were not satisfied with and we have mailed you a cheque which your husband is aware of. We do not appreciate being called crooks. If you felt you were mislead we apologize. We quote everyone with the assumption of A credit standing. Unfortunately the banks came back with a higher rate, which I stated earlier is not a decision made by us. Those decision's are based on the customers credit standing. We work very hard to try to get the very best rate we can, unfortunately it is not always possible.

Feb 12, 2014 -

lisa9207 responded

Your dealership should NOT promise low rates and have the customer loose time and money on a deal that was NOT preapproved...its bad business. My husband lost a days pay and travelled down there based soley on being told he was preapproved...at the rate pre determined he would not have left a cash deposit on a maybe. He drove down there and gave you guys cahs now he is waiting for a cheque in the mail...the only reason he was told that was because he had to call and ask... people should be warned about this practice and I plan on telling anyone who wants to listen about my experience with Pickard Lane...maybe the owner should have taken the time to call and discuss this instead of ignoring my concerns

Feb 12, 2014 -

lisa9207 responded

oh yeah and there was no assumption of A credit...the first guy we met did a credit chk and quoted 6.9 for terms and payments...crooks

Feb 13, 2014 -

Pickard Lane Leasing Ltd responded

As I said, I'm sorry you feel that way. We gave you a rate based on the information that you provided and based on the credit check we pulled. Based on that information you should have qualified for 6.9, however the financial institutions have much more information than we are privileged to see, we are not a bank in the business of lending money, therefore based on that information that is the best rate they were prepared to offer. We try our very best to get the best rate available to our clients, unfortunately that is the best rate at the moment. As for returning your deposit it was always our intention to return your deposit you were more than welcome to pick up your cash as we don't put cash in the mail. I believe our general manager was in touch with you regarding your concerns. He is the liazon between the owner and customers. The owner is away on business and our general manager is the person that deals with our customers.

Feb 13, 2014 -

lisa9207 responded

When I asked Mario to have the owner contact me he was expected at the dealership later that day (Friday)...the general manager has not called us to address this situation...still waiting for cheque in the mail...and you should tell Iggy to pull up his socks because we have secured financing for a truck at 112% no lies no gimics

Feb 14, 2014 -

Pickard Lane Leasing Ltd responded

Our institutions gave us the rate we gave you, as I said we don't lend the money therefore we don't assign the final rate. You were contacted by email by our GM. It's unfortunate it didn't work out but you were not lied too, we did our best to get you the best rate and that's what the financial institutions came back at, Iggy has many satisfied clients but unfortunately you can't please everyone all the time. I'm glad you found a vehicle and financing that worked for you.

Feb 14, 2014 -

Pickard Lane Leasing Ltd responded

I have since spoken to all my staff to ensure that they communicate properly with clients not to mislead anyone or misinterpret information they may have. If they mislead you in an way I apologize in their behalf as I want every customer weather they buy a car of not to be satisfied. Again I'm pleased you found a vehicle at a rate you were comfortable with. All the best

Feb 27, 2014 -

Pickard Lane Leasing Ltd responded

I is very unfortunate that sometimes the rates we quote are not what the financial institution's finalize. We try our best to secure the best rate for our customers but unfortunately the final decision is not ours. We can give a rate based on the information we have, but on rare cases it may change due to information we do not have access too. We return every deposit if our finance terms are not met by us. I hope you have since found a vehicle to suit your needs. We wish you the very best and thank you for giving us the time and consideration. Best of luck!

February 07, 2014

Absolute professional. Polite, efficient. even tho the distance was far for me. My whole experience with Iggy was amazing. No issues at all. Very impressed. More

by cyarmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ignazio Battaglia
February 01, 2014

The customer service was excellent. Right from the minute we walked in the door. They were helpful and found us what we needed. The deal and the paperwork and delivery of the car was fast and effici More

by sbashford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Kotnjek
February 01, 2014

I bought a 2007 chrysler sebring from Picknard Lane. The price compare with other dealer is really good and they are very friendly. although it was little delay but overal this dealership is great. More

by xu1jia2qi3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manbir, Manbir Brar
January 31, 2014

I bought a 2007 Buick Allure Jan 21st 2014, I emailed on Sun. asking for info on this car, the only reply that I received was that they received my email & would get back to me a.s.a.p.(no reply) so on Mond More

by george1941
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ignazio Battaglia, Ignazio Battaglia
January 23, 2014

I purchased a 2009 Honda Civic from this dealership a few days ago. I haven’t driven it much because im waiting on my insurance company. However when I did drive it back home from the dealer ship, the car wa More

by Basim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ignazio Battaglia