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Pfaff Subaru

Guelph, ON

4.8
56 Reviews

12 Wilbert St

Guelph, ON

N1K 0A4

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Showing 56 reviews

February 07, 2026

The experience coming into Pfaff was excellent. The sales team was welcoming and knowledgeable. They were transparent about the history of my car and there were no surprises through the process. More

by Sl08
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth, Jerad, Torbyn
Feb 10, 2026 -

Pfaff Subaru responded

Thank you for sharing your experience, Sl08. We’re thrilled to hear that our sales team provided a welcoming, knowledgeable, and transparent experience. It’s great to know everything went smoothly with no surprises. We look forward to assisting you again in the future.

February 04, 2026

My sales rep was professional, well informed, good listener, not over bearing. The dealership us bright and well laid out. More

by Aa1963ca
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyron
Feb 07, 2026 -

Pfaff Subaru responded

Thank you for sharing your experience, and we appreciate your kind words. It’s great to hear that your sales rep provided professional and attentive service and that you enjoyed the dealership’s layout. We hope to see you again soon, and we’re always here to assist with anything you need.

January 31, 2026

The staff were extremely helpful and the service quick and efficient. My visit was a last minute issue, and the fact that I was given an appointment the same day was amazing. More

by Nwahlroth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember the names
Feb 02, 2026 -

Pfaff Subaru responded

It is wonderful to hear, Nwahlroth. I’m glad our team could provide quick, efficient service and accommodate your last-minute visit. We hope to see you again soon and assist with anything you may need in the future.

January 14, 2026

My purchase was a positive experience. Toryn was professional, easy to talk to and had a low pressure attitude to our purchase. More

by Josh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Toryn
Jan 14, 2026 -

Pfaff Subaru responded

We appreciate you for sharing your experience, Josh. It is lovely to hear Toryn made your purchase easy, professional, and comfortable with a low-pressure approach. The team at Pfaff Subaru would be beaming to hear your kind words, and we look forward to seeing you again soon.

January 09, 2026

Happy to be informed about the costs ahead of time. Service was efficient and pleasant. More

by carolmpollock
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
no idea
Jan 12, 2026 -

Pfaff Subaru responded

Carol, thank you for taking the time to leave a review and for choosing Pfaff Subaru. We are glad to hear that our team kept you informed and provided efficient and pleasant service. We look forward to seeing you again for any future service needs.

January 04, 2026

Pfaff Subaru has provided exceptional sales and service consistently since I became a customer 3 years ago. I recommend Amber Storr for Sales, so professional and knowledgeable. More

by lesliee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gill
Jan 05, 2026 -

Pfaff Subaru responded

Thank you for sharing your experience, Lesliee. We’re thrilled to hear that Pfaff Subaru has consistently provided exceptional service over the past three years. Amber Storr will be delighted to hear your kind words. We truly appreciate your recommendation and look forward to serving you again!

December 27, 2025

Pfaff Subaru provided excellent service as usual! I'm very pleased! Would highly, highly recommend. More

by noemi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Dec 29, 2025 -

Pfaff Subaru responded

Noemi, it’s great to hear that you continue to receive excellent service and left feeling very pleased. The team at Pfaff Subaru truly appreciates your loyalty and recommendation, and we look forward to welcoming you back again soon.

December 21, 2025

The staff at Phaff Subaru was very welcoming! JZ answered all of my questions and when he was unsure, he took it upon himself to get the answer. Overall, it was a great experience! More

by JoeMoeWilly
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
JZ, Taylor and Jarad
Dec 22, 2025 -

Pfaff Subaru responded

We’re so happy to hear that JZ and the team made your visit welcoming and helpful. The staff at Pfaff Subaru truly appreciate your feedback and look forward to assisting you again in the future!

December 21, 2025

Pfaff Subaru was a good experience from start to finish. The showroom is well sized and welcoming. All my questions were answered and all the options I could have thought of were presented to me. When I ma More

by Jorge Condeza
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amber Storr, Camilo Velez
Dec 22, 2025 -

Pfaff Subaru responded

We’re so glad to hear your experience at Pfaff Subaru was smooth from start to finish, Jorge. It’s wonderful that our team could provide clear communication and help you find the perfect fit for your needs. We truly appreciate your feedback and look forward to seeing you again!

December 17, 2025

From a fantastic sales experience to a solid, transparent service visit I have appreciated the great customer service, the welcoming environment and the kind people. Pfaff has set the customer experience bar More

by JPV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor, James, Christian, Toryn
Dec 18, 2025 -

Pfaff Subaru responded

Your recommendation made our day! Thank you for choosing Pfaff Subaru and for sharing your support for our team. See you next time!

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