Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Pfaff Subaru
Guelph, ON
40 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews By Type
Showing 40 reviews
October 31, 2025
Pfaff Subaru has been exceptional, and their Service Team are best in-class. I am a loyal customer to this location since 2020, and this location has expertly taken care of my 2020 Subaru Forrester, 2023 Cro are best in-class. I am a loyal customer to this location since 2020, and this location has expertly taken care of my 2020 Subaru Forrester, 2023 CrossTrek and now my 2025 Outback (favourite so far). The location is immaculately kept, coffee is great and I love the country Playlist. Their service extends not just to meet and exceed workmanship on the vehicle, but as well to the customer experience. An example to illustrate an above and beyond moment, is when they allowed me use an occupied meeting room / office as I had a last-minute time sensitive business meeting that required privacy. Explaining my situation, the Team graciously allowed me to use said room. Being in the business of retail, I always preach to my district teams throughout the province, about the importance of customer experience; to build a genuine connection through a genuine experience; not through the lense of a transactional requirement, but from a "kitchen-table" mindset approach. This philosophy is what forms a team based on trust, builds mentorship mindset leaders and creates a people-first atmosphere which translates to a customer having a small-town community experience; which will win the hearts and more importantly, the loyalty of a customer. Mike Kacur of Pfaff Subaru embodies this approach and is an excellent example of this philosophy performed well. More
by Omar Salman
Employees Worked With
Mike Kacur
October 17, 2025
Did not have to wait yo have my vehicle brought in. Explained everything including what the next service would entail and how long that one would take to do. Provided an estimation of pricing. Explaine Explained everything including what the next service would entail and how long that one would take to do. Provided an estimation of pricing. Explained hours for drop off and pick up. Vehicle was ready when I was told it would be. Very courteous and helpful. More
by bearbuns
Employees Worked With
Mike
October 10, 2025
The service was great. We were told it would take 3 hours and they were able to do it the same day. The waiting room was good with coffee. We were not asked if we wanted a We were told it would take 3 hours and they were able to do it the same day. The waiting room was good with coffee. We were not asked if we wanted a loaner vehicle to go somewhere like our last visit. Possibly they don't do that anymore. Anyway the service was great as we are not local. More
by a
Employees Worked With
Service
September 29, 2025
Product knowledge. Royce my salesperson was great and helpful . Offered me to come back anytime if I need to learn how to operate the bells and whistles on the 2025 Cro Royce my salesperson was great and helpful . Offered me to come back anytime if I need to learn how to operate the bells and whistles on the 2025 Crosstrek. Beautiful showroom and relaxing. More
by Deb
Employees Worked With
Royce Mandani
September 17, 2025
Really great bunch of people at Pfaff Subaru. Extremely helpful. The Cross Trek is a nice machine. I would recommend dropping into this dealership if you are planning on purchasing a new or us Extremely helpful. The Cross Trek is a nice machine. I would recommend dropping into this dealership if you are planning on purchasing a new or used Subaru. More
by Kev.Simoneau
Employees Worked With
Jz and Amber
September 09, 2025
Great service. Kayla the receptionist went out of her way to help me when the dealership was very busy. If it wasn’t for her trying to help me I likely would have t Kayla the receptionist went out of her way to help me when the dealership was very busy. If it wasn’t for her trying to help me I likely would have taken my business somewhere else.. I think it was Lyndsay that took me for a test drive and then Seth did a good job selling me the car. More
by Soobs
Employees Worked With
Kayla, Lyndsay and Seth
September 01, 2025
I've been to a lot dealerships over the years and even different Pfaffs. This one is by far the standout dealership. From quality of inventory to sales and service, this dealership receives top marks in a different Pfaffs. This one is by far the standout dealership. From quality of inventory to sales and service, this dealership receives top marks in all categories. I especially appreciate their approach to customer service. The bar is complete satisfaction, or it's not good enough. Do not hesitate to buy a car from Pfaff Subaru. They'll take care of you. More
by alex
Employees Worked With
Camilo Velez
