I went to pick up a demo Audi A3 I leased and my daughter noticed the trim around one window was all scratched. A staff person there, Asim Mirza, came out and told me that Audi will not pay to fix that, that I would have to, as the car had been previously driven as a demo and was not perfect. This is absurd. When I questioned this, he told me I could bring it in at my first service and they could take a look at it, but it would be at my cost. This was not acceptable. I took the car because I was afraid the deal would fall through and I wouldn’t get another demo and made arrangements to bring the car in 4 days later to see what’s involved re fixing this. Again, Asim Mirza showed up, said he had to take the car across the street to a Pfaff building while I waited, came back, went into the Pfaff dealership, grabbed a guy Wil who I later found out was an e-tron specialist, never introduced this person, puppet for him, told him to tell me that Audi will not pay to fix the trim. He was adamant once again. I really believe this whole thing wouldn’t have happened if I were a man. It was very upsetting and stressful for me as I suffer from health issues, cancer and high blood pressure. In the end a person I knew higher up than Asim saw to it that Audi fixed the trim at their cost. It ended up that they just ripped off the piece of scratched trim and basically velcroed on the new trim. I was told my car would be ready at 4:00 p.m. the next day and then they called me at 10:00 a.m. to say my car was ready for pickup. All this from Asim was unnecessary. He just tried to abuse his power over a not-so-young woman because he could. Sleep well, Asim.