Audi Vaughan

I went in for the first annual maintenance service on my 2026 Audi, and unfortunately, it was one of the worst service experiences I have ever had at a dealership. I booked my appointment a week in advan 2026 Audi, and unfortunately, it was one of the worst service experiences I have ever had at a dealership. I booked my appointment a week in advance and dropped off my vehicle as scheduled at 8:15 a.m. The service itself should have taken approximately 1–1.5 hours. By 3:30 p.m., after hearing absolutely nothing from the dealership all day, I finally called for an update. The service advisor, Ajun, told me they were finishing up and that my vehicle would be ready in approximately 15–20 minutes, at which point he would call me back. Another hour passed with no call. At approximately 4:45 p.m., after trying unsuccessfully to reach him again and leaving a message that was not returned, I called the dealership's main number and spoke with reception. I was told Ajun was with another customer and would call me back. I finally heard from him around 5:00 p.m., when he told me he would arrange an Uber to bring me back to the dealership. What made the experience even worse was what happened when I arrived. After keeping my vehicle for essentially the entire business day and providing virtually no communication, Ajun simply handed me the paperwork and keys and told me my car was parked outside. There was no explanation for the delay, no acknowledgment of the lack of communication, and not even a basic apology for the inconvenience or disregard for my time. What I find particularly disappointing is that this was a complimentary scheduled service included as part of my lease package. Given that I was among the first customers to drop off a vehicle that morning and apparently one of the last to receive it back at the end of the day, I was left with the distinct impression that because there was no revenue attached to my service, my appointment simply wasn't a priority. I leased a 2026 Audi expecting a premium level of customer service to accompany a premium vehicle. Instead, I felt like a second-class customer whose time and business were of little importance. I will make a point of not purchasing or leasing another vehicle from this location. If Audi wants an example of what excellent dealership service looks like, I suggest looking at Martin Volkswagen. My experiences with their service department have been impeccable, and the difference in customer care is remarkable. More

Great customer service. My advisor was knowledgeable and friendly. Loved the video walkthrough of the service. My advisor was knowledgeable and friendly. Loved the video walkthrough of the service. More

They provide excellent service , highly professional when dealing with customers and their vehicles. Quick and efficient. dealing with customers and their vehicles. Quick and efficient. More

Audi Vaughan was efficient and organized. The service advisor listened to my concerns and dealt with them as needed. The service advisor listened to my concerns and dealt with them as needed. More

Great customer service. Car serviced in timely manner. Updates as car was being serviced. Helpful service advisor. Car serviced in timely manner. Updates as car was being serviced. Helpful service advisor. More

Great service. I like how the service technicians sent a video of the services they performed. I like how the service technicians sent a video of the services they performed. More

Great service department, service, advisors, provide timely updates, always wash gave your car washed and provide Uber rides to your home or office. timely updates, always wash gave your car washed and provide Uber rides to your home or office. More

The staff was excellent, and everyone was willing to help. The team at Audi completed my service as expected and within the promised timeframe. My service advisor, Andy Schilling kept in touch with me t help. The team at Audi completed my service as expected and within the promised timeframe. My service advisor, Andy Schilling kept in touch with me throughout the entire process, providing timely updates and making sure everything went smoothly. He is a great asset to the team—professional, knowledgeable, and a pleasure to work with. I truly appreciate the outstanding customer service and would highly recommend this dealership. The Uber ride wasn’t the greatest More

Long time client of Pfaff Audi in Vaughan and Shaun is just the best! Excellent customer service and so friendly! I've known him professionally and personally and he truly knows his stuff. I will continu just the best! Excellent customer service and so friendly! I've known him professionally and personally and he truly knows his stuff. I will continue to be a return customer. More

SHAUN IS ALWAYS VERY HELPFUL AND DETAILED. AMAZING SERVICE - ALWAYS ENSURES WE UNDERSTAND EVERYTHING. GREAT EXPERIENCE FROM START TO FINISH. AMAZING SERVICE - ALWAYS ENSURES WE UNDERSTAND EVERYTHING. GREAT EXPERIENCE FROM START TO FINISH. More